5 Surprising Multifamily Holiday Package Statistics

The holidays are a crazy time for package delivery. With the rush to order presents for friends and family, it’s no surprise that the amount of deliveries increases.

This year, “increase” is putting it lightly.

2016’s numbers blow last year’s completely out of the water. Check out these five holiday package statistics that put this year’s massive package volume surge into perspective.


1. Package volume has skyrocketed—an 80% increase in just one week. 

Black Friday and Cyber Monday are famous for sparking huge spikes in shopping, and rightly so; consumers spent $3.45 billion on Cyber Monday alone, making it the biggest online shopping day in US history.


The text "3.45 billion" next to a huge pile of packages.


In the following week, apartment complexes all over the world felt the aftermath—according to Luxer One‘s package locker activity data, the amount of packages shipped and delivered to lockers increased by over 80%. In just one week, package volume almost doubled.


2. As December continues, package volume is increasing, not decreasing.

The record-breaking package delivery numbers aren’t going back down. They’re going up.

Instead of slowly settling back down after the Black Friday & Cyber Monday spike, package volume is continually increasing as the holiday season progresses. In the week of December 4th to 10th, we saw nearly 4,000 more deliveries to Luxer One lockers nationwide than the previous week (and the previous week was the big post-Black Friday surge)! And last week – December 12th to 18th – saw even more package volume than the week prior, with no signs of slowing.

3. Properties saw 50% more post-Black-Friday packages delivered to their Luxer One lockers than last year.

If you’ve been a property manager even once during December, you know to expect the holiday package surge. When you have dozens to hundreds of residents ordering gifts simultaneously, the package rush is inevitable.

Not only is 2016 seeing the expected holiday spike, but the spike is significantly larger than properties experienced last year. This year, 3 million more shoppers made Black Friday purchases than they did last year, and more of these purchases than ever are being delivered. Properties who had Luxer One lockers during Black Friday last year saw 50% more packages delivered this year during the same time period.


A carrier delivers an Amazon package to a light-blue Luxer One locker system.

4. Residents are picking up their packages 25% faster.

Residents are especially eager to pick up their packages this time of year. On average, residents take about 6 hours to pick up a package from their Luxer One system. During this holiday season, this average has decreased to 4.5 hours.

This is good news for anyone with automated package systems. The sooner residents pick up their packages from a locker, the sooner the locker becomes available for the next delivery. This helps balance the higher package volume around the holidays, and you’ll want as much free space as possible for the holiday rush!

5. Packages delivered to the Luxer One Oversized Locker increased by 110%.

If you’re ever going to run out of locker space, the holidays are when it’s going to happen. It’s not a pretty picture if lockers hit capacity without an overflow solution, as you’ll find extra packages littering hallways and the leasing office.

The Luxer One oversized locker actually offers a built-in overflow solution: if the all the small, medium, or large lockers fill to capacity, the oversized locker can be used to accept any overflow, since it is capable of securely accepting more than one package at a time. It essentially acts as a mini-package room that only select package recipients can access (while surveilled by video cameras, of course!). This holiday season, the oversized lockers saw 110% more packages delivered than usual.


A woman removes a large package from the floor-to-ceiling Luxer One oversized locker. Four other packages remain inside the locker.


This enormous spike began just after Black Friday. While some of these deliveries are actually oversized items – such as furniture, skis, or other bulky items – much of this increase is from holiday overflow. Thank goodness for the oversized (and overflow) locker!

Fun and Festive Holiday Ideas for Property Managers [Part 3: A Helping Hand]

In Part 1 and Part 2, we talked about decorating, snacks, and events. All these holiday ideas have been in the interest of making life better for your residents, and this final post drives that home.


Four simple wooden toy ornaments lying on a deep purple background.


1. Secret Gift Stash

It can be challenging for parents to hide holiday gifts for their kids. Let your mom-and-dad residents know that you’ve got their back! If you have the space to spare, offer a secret present stash for parents.

2. Santa Picture Day

If your apartment complex has a lot of families with young children, have Santa show up to brighten their day! Your smallest residents will be delighted, and their parents will be thrilled for the chance to avoid long lines at the mall.

Close-up of a woman's hands holding a silver sphere, with the Sam Levenson quote: "You have two hands. One for helping yourself, one for helping others."

3. Automate 24/7 Package Acceptance

There’s never more anxiety surrounding package delivery than during the holidays. With the flood of gifts ordered for Christmas, Hanukkah and Kwanzaa, residents have more packages delivered during December than at any other time of the year. Not only is package volume sky-high with the ease of online shopping and fast shipping, but the pressure to get residents their packages safely, reliably, and quickly has never been greater.

Luckily, it’s easy to take the stress out of it! 24/7 package lockers or automated package room system can rid you and your residents of any holiday package woes.


Front view of white Luxer One package lockers. A small and medium locker are open, revealing cardboard package boxes.


  • Residents can pick up their packages at any time. They won’t need to wait for the office to be open, or to leave work or school early to pick up a package.
  • Packages are kept safe. With electronically secured lockers or a package room surrounded by security cameras, residents have the peace of mind knowing they won’t have to replace a stolen present before the holidays.
  • Residents are immediately notified when their package arrives—no more feverishly checking and refreshing the “Track Shipment” page to keep tabs on an important gift!

Whatever holiday-themed decorations, events, or services you choose, remember that your goal is to give your residents a great winter season, and remind them why your property is such a darn great place to live.

Happy Holidays from Luxer One!


A group of smiling people pose with holiday hats and costume pieces for the Luxer One holiday photo.

Fun and Festive Holiday Ideas for Property Managers [Part 2: Events]

Check out Part 1 here.

As the days get colder, and you start to see your breath in the air, give your residents an extra reason to emerge from their cozy apartments.

The extra mile that you go to create memorable holiday experiences can go a long way toward making your residents happy!




1. Toy Drive & Party

Embrace the season by getting your community in the spirit of giving. You can find a local charity through Donation Town‘s directory of over 400 charities, or see if one of Toys for Tots‘ 700+ sites is near you.




Party: Throw a party around the drive! Give residents the perfect excuse to drop off their gift, mingle, and have a good time. Make sure to give people who can’t attend the party the chance to drop off their gift on a different day.

Time Frame: Make sure to set a firm time period for the drive, and inform your residents of the deadline. Expect to receive a few toys after the deadline has past.

Storage: The toughest part of the drive will be storing the items before you make the final donation, so be prepared for a lot of boxes.
    Tip:  Space-wise, it helps if your package situation is handled.

2. Holiday Movie Night

Watching a classic holiday movie is a seasonal tradition for many. Hosting a movie night for your residents is a great way to get your community in the holiday spirit.

Family friendly classics:

  • Elf
  • The Muppet Christmas Carol
  • Home Alone
  • How the Grinch Stole Christmas (both the 1966 animated short and the 2000 live-action with Jim Carrey)
  • Miracle on 34th Street

3. White Elephant Gift Event 

A white elephant event is gift-giving with a sense of humor. It’s a great icebreaker, and an entertaining way for your residents to bond.

Be sure to set a price cap and make sure that everyone understands the rules clearly before starting. If done right, all your residents will walk away with a silly gift, and a fond memory with their community.

4. Holiday Sweets Exchange

A tastier version of a gift exchange, a holiday sweets exchange is a low-pressure way for multifamily communities to get in the gift-giving spirit.

You’ll need a firm RSVP list for this one. Participating residents will need to know how many people they’ll be baking for!




Every resident or family unit brings a sweet homemade treat. As people arrive, set out their dessert on a plate, with a card with their name in front. By the time everyone arrives, you should have a table of cookies and sweets, ready to be sampled.

Give everyone a box to take extra treats home in, and let the sweet-eating begin!

Fun and Festive Holiday Ideas for Property Managers [Part 1: Decorations]

The holiday season is a perfect time to strengthen the bonds of your community with a bit of festive cheer!

Creating the right ambiance is a simple way to put your residents in high spirits. Set the holiday mood with the sights, smells, and tastes of the season.

So, how do you create those warm, fuzzy feelings?



1. Deck the Halls

Play into your apartment’s “image”. How do you want your residents to perceive your property? You can go for a polished, professional look, or a cozy, “homey” feel. If you’re going for “homey”, encourage staff and residents to contribute (or even make!) holiday decorations.


Holiday lights are a simple way to make an apartment complex look beautiful. Use small white bulbs to add an elegant touch to your decorations.


Wreaths and poinsettia plants are a classic way to decorate. Tinsel is lovely, but be wary; it’s a challenge to clean up, and your residents may not enjoy leaving with sparkling plastic stuck to them.


Go for the Winter Wonderland look: Use white and silver colors to create an elegant and non-denominational ode to the winter season.


To tree or not to tree? Nothing beats the smell of a real, fresh Christmas pine. If you have the ability and motivation to keep a real tree looking cleaned up, healthy, and proud, then a genuine pine tree adds a certain special something to your apartment complex. However, a realistic-looking artificial tree is significantly more convenient and practical than a real one. If you have the storage space, it’s a one-time investment you can bring back out every year.


Don’t forget about Hanukkah and Kwanzaa! Holiday decorations often focus on Christmas, but get to know your residents, and see what kind of decorations they might appreciate.


PIne wreath on front door.

2. The Smell of Winter in the Air

Even if you don’t put a real tree in your office, the scents of the season can evoke a cozy, comfortable feeling in your staff and your residents. Use pine or cinnamon scented potpourri for a simple way to put everyone in a happy, holiday mood.

3. Seasonal Snacks & Sugar-Plum Fairies

Food always gives your residents’ moods a little boost (especially if your complex caters to college students).

If you usually have snacks in the office – or even if you don’t – take the opportunity to put a holiday twist on the treats:

Instead of coffee, offer hot chocolate or apple cider.

Instead of popcorn or chips, put out candy canespeppermint squares, gingerbread cookies, or Hanukkah gelt.