How Does Video Surveillance Improve Your Package Management Solution?

Automated package acceptance is a game-changer. You don’t need to babysit every delivery, you don’t need to micromanage every pickup, and your residents don’t need to worry about packages sitting, unsecure, on their doorsteps.




While 24/7 automated pickup takes a huge amount of work and worry off your plate, it does raise a concern: people are interacting with a valuable part of your property unsupervised. What happens if something goes wrong?

That’s where video surveillance comes in. Proper video security that captures the entire package acceptance area – either a full shot of your lockers or package room – is crucial to getting a complete package management solution. If something goes wrong in that final mile of package delivery, you should know that someone behind the scenes has your back.


1. Accountability

Is a package missing? Is there damage to your locker or package room area? A good video surveillance system clears up any confusion, so there are no mysteries – it’s always crystal clear exactly what happened.

If a package is missing, video surveillance will clear up why it’s missing, and in many cases, can help locate the package. The Luxer One video surveillance system is tied to Luxer One’s management software, allowing the support team to identify exactly which resident or carrier code was used at what time and day. Support can pinpoint who should be contacted in order to solve any issues, whether it’s the resident in unit 302 who used her access code at 4:09pm, or the FedEx carrier who accidentally put two packages in one locker at 12:46pm. Video surveillance adds an important layer of accountability.

Luxer One archives security footage for 10 days, so if you or your residents have questions about a delivery, pickup, or even a certain timeframe, our support team can easily access the requested footage. With this information, it’s easy to follow up on the issue in question.

2. Security 

When video footage needs to be reviewed, the vast majority of the time it’s to clear up a simple misunderstanding, or to fix an honest mistake by a carrier or resident. However, not all issues are innocent; security is an ongoing concern for property managers and residents alike.




Video surveillance adds an extra layer of protection. On one hand, the mere presence of a visible security camera can deter unwanted behavior. If something does happen, the video footage enables you to follow up on the incident well-informed and well-prepared.

Some package management solutions have only one camera – the one built into the touchscreen. Unless the incident that you need to review happened exactly in the navel-high rectangle in the touchscreen’s view, you’re out of luck. To ensure full area surveillance, Luxer One installs a NestCam in a strategic location, usually mounted on the wall opposite your lockers or your Luxer Room entrance. With a panoramic view of the area, you’ll get the best possible surveillance capabilities.


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3. Peace of Mind

Video surveillance goes a long way toward giving you a benefit that’s hard to overvalue: a worry-free night’s sleep. Knowing that you’re covered in terms accountability and security takes a weight off your shoulders. It’s a huge reassurance to your residents as well. They know they’ll be taken care of, and appreciate the effort you put into doing so.

24/7 automated package acceptance has many inherent benefits, and saves you time and stress on a day-to-day basis. However, if you want to protect your property with improved accountability, security, and peace of mind, make sure your system also comes with a comprehensive video surveillance solution with cameras pointed at the system.

Lockers and Lasers: The High Tech Evolution of Package Management

Technology plays a crucial part in the development of new multifamily amenities. When Luxer One was founded, we made it our mission to always pursue new and creative ways to solve the package problem for our customers. This year, we’re pleased to be the first vendor in multifamily to offer The Smart Package Room®, a new addition to our suite of locker & package room offerings.


This addition is thanks to our recent partnership with Position Imaging, whose specialty is creating highly accurate 3D tracking technology. Our CEO, Arik Levy explains, “as a technology company, we are always searching for innovative partners that think like we do.”

The reason we’re so focused on innovation is because we’re committed to providing the absolute best options for our customers. Now, multifamily communities can consider an even wider variety of package delivery solutions through Luxer One. Here’s more on our full suite of solutions for properties big and small:

1. The Bread & Butter: Luxer Lockers 

With our flagship Luxer Lockers, both package delivery and pick-up are automated; carriers deliver directly to the lockers, and residents can pick up their packages at any time. The usual time-sink of package management bypasses the property and its staff entirely. If you’re like most property managers, this means you’ll get a huge chunk of time back and boost your productivity.




High Tech Security & Privacy

In general, package lockers are highly secure and private. When a carrier makes a delivery, the system sends the resident a unique, one-time-use access code via text or email. The resident can pick up their package at their convenience, knowing it’s been kept safe, secure, and private. Luxer One also provides video surveillance of the complete locker area, which records and archives every time anyone accesses the lockers, along with the specific codes used. Between video security and these detailed logs, we always know who accessed the lockers and when.

100% Package Acceptance

Luxer Lockers are equipped to handle 100% of the packages that come through your door. The oversized locker was designed to accept the largest size parcel that FedEx, UPS, and other carriers are willing to ship. If it ships, it fits. And if all the private lockers are full when a carrier attempts to make a delivery, the Luxer oversized locker can handle the overflow of additional packages. We don’t believe in undeliverable packages!


A woman retrieves an oversized package from the Luxer One Oversized locker.

Quality Steel for Maximum Durability

We make our lockers with cold-rolled steel (CRS) that’s specially manufactured to be stronger and tougher than basic or hot-rolled steel. We vary the gauge of material to create lockers that are efficient, sturdy and full of integrity. CRS alone has a nice surface finish and grade, and we build on that by coating the steel in a corrosion-resistant layer that keeps the surface free of scuffing. This gives our lockers their glossy, polished appearance (and keeps them long-lasting!). Our actual locks are made with zinc-plated steel, designed to be tamper-proof and theft-proof. They’re durable enough to last well beyond ten years of daily use, so they’ll be with you for the long run.

2. The Simple Solution: Luxer Room

Locker systems are highly customizable, but for some properties, they aren’t the right fit. We talked to many property managers who were interested in the automation and security that Luxer Lockers provide, but needed a more flexible solution. So we created Luxer Room, a solution that was more adaptable, and still preserved the most important benefits of an automated system. Like with Luxer Lockers, the carrier enters their unique code to make deliveries, and residents receive a single-use code to unlock the door and pick up their packages from the room. As always, our video surveillance and activity logs keep a watchful eye against theft.

Like Luxer Lockers, Luxer Room is automated and designed to accept 100% of packages. It also comes with trade-off benefits that can be an excellent fit for properties.


If you currently have a package room or closet — or any other room that you’d like to turn into one — Luxer One technology easily integrates with your existing room. Almost any size room can be used—if it has a door, it’s compatible. This makes Luxer Room a very popular option for properties that don’t have the space to devote to lockers.


Luxer Room is incredibly easy and fast to set up. A general contractor can get you up and running in no time. If you’re handy and feel comfortable with a DIY project, you can even set the system up yourself.

Highly Affordable

Locker materials make up a significant portion of Luxer Locker costs. Because the Luxer Room involves less hardware, it’s a very affordable investment. This has made it an incredibly popular package management choice for properties all over the country.


A resident uses the Luxer One Touchscreen to access the Luxer Room.

3. The Latest: Smart Package Room®

We’re obsessed with solving the package problem. This year, we’ll be working with Position Imaging to resell their Smart Package Room® solution. It’ll be available for apartments for the first time this year, and we’re looking forward to seeing it “wow” residents nationwide.

Cool Technology

The Smart Package Room® is similar in function to the Luxer Room, but it uses Position Imaging’s tracking technology to pinpoint exactly where the carrier has placed a package inside the room. When the resident arrives, the room literally guides them to their package. Laser light guidance points to the correct package, and lets out an alert if a resident picks up the wrong package. The room recognizes where the resident is in the room, and can verbally as well as visually guide them to their package.


Stand Out (with Lasers)

These days, a high-quality package solution is one of the most sought after amenities, ranking just after on-site gyms in desirability. The Smart Package Room® creates a customized and fun experience for your residents every time they pick up a package. Touting that your system uses lasers is a Jetsons-level way to stand out from the crowd.

Increased Security & Convenience

With conventional package delivery, packages end up sitting in front of doors, taking up space in the leasing office, or laying around in an unsecured room. Both Luxer Room and the Smart Package Room® add a layer of convenience and security where there otherwise would be none. These are some of the most important factors when considering any new amenity, and we know your residents will appreciate their community taking a smart approach to package acceptance.

3 Property Management Productivity Tips for 2017

If you commit to just one resolution this new year, shoot for the grandmaster of them all: increasing productivity. When you increase your productivity, you save time and can greatly improve your entire community.

If you’re a property manager looking to start off the new year with a time-saving bang, use these three productivity tips to get started on a fresh, efficient new year.

1. Schedule with Time Blocks

“Time Blocking” is a strategy inspired by Parkinson’s Law, which suggests that work is “elastic” and expands to fill the time available for its completion. This phenomenon can waste massive amounts of time and kill efficiency. To increase productivity and save time – instead of watching it trickle away into the bottomless pit of Parkinson’s Law– try using the Time Block strategy.


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How to do it:

Devote 15-20 minutes at the end of your day to planning very specific, rigid Time Blocks for the next day. We’re talking as specific as: “reply to emails between 11:00am to 11:20am.” This specificity will help you focus on the task assigned to each specific block. The frequent quasi-deadlines will help drive your productivity, keep you more organized, and save you time!

2. Use S.M.A.R.T. Goals

“S.M.A.R.T. goals” – the acronym designed to help you reach your goals, and save you time along the way! If you have well-intentioned but vague ideas of how to improve your property, career, or life in general, setting S.M.A.R.T. goals will give you a time-saving, productivity-boosting roadmap to realizing those ideas.

The breakdown:

S – “Specific”.
Now is not the time to be vague. Nail down exactly what your goal is – it should be something tangible, that you can confidently cross off your to-do list when it’s complete.


M – “Measurable”
If you can’t measure your progress toward your goal, how will you know you’re getting closer to it? Embrace your inner scientist and find a metric to apply to your goal. Real, hard numbers are what you’re looking for.


A – “Actionable”
Your goal should have a clear-cut path of specific actions you will take to reach it. This step combined with the “measurable” step is what transforms your goals from vague to crystal clear.


R – “Realistic”
Pick a goal you have a realistic chance of achieving. It can be tricky to hit the balance between giving yourself enough of a challenge to grow, and still making it achievable, so feel free to tweak your goal to make it more realistic.


T – “Time-bound”
Give yourself specific deadlines. If you don’t create a timeline for your goals, they stay in the wishy-washy purgatory of “someday” forever. Deadlines kick-start you into action.

It’s useful to apply S.M.A.R.T. goals to every step of your process – short-term, mid-term, and long-term. Give every step of your project the “S.M.A.R.T.” treatment to create a plan that’s truly actionable.


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3. Automate with Technology

Tech innovations are the biggest time-saver of the modern world, and they can be the heavy-lifters in your quest to increase your productivity this new year. There’s plenty of tech and software out there that makes the life of a property manager easier.


Accounting software


Check out accounting software like Rent Manager that’s tailor-made for multifamily properties. It’ll help you stay organized and take work off your plate.


Auto-pay for residents

Give residents the option to automatically pay their rent. You’ll save the time spent collecting and depositing checks manually, and it can de-stress the rent collection process for both you and your residents.


Automated package system

Get package lockers or a package room that’s custom-fitted for your property. Automated package management systems allow residents to pick up their packages 24/7, eliminating the need to spend time accepting, storing, or signing for packages anymore.


Maintenance request software

Software like Property Meld processes and streamlines maintenance requests for you. Good maintenance software can shift the bulk of the work and conversation between your residents and your vendors.

These automation solutions not only take work off your plate, they keep it from taking up valuable headspace and mental energy. With the 1-2-3 combo of time blocks, S.M.A.R.T. goals, and automation, you’ll be able to crush your productivity-increasing resolution and enjoy a new year filled with newfound efficiency and time!