What happens if I cannot pickup my package right away?

Your package will remain in the locker or room until you pick it up, or until it is returned to sender. Fees and return timelines vary by location. For specifics to your property, you can log into your account at https://app.luxerone.com/login and go to the settings tab.

If you are going to be gone for an extended period of time, you can place your account on a Vacation hold at https://app.luxerone.com/login and go to the bottom of the “Settings” tab.



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