What happens if I receive a delivery and I am not signed up?

This will vary based upon the courier and the property. If you receive a notification that a delivery was made, and you are not signed up, it was either returned to the courier’s hub, or was delivered into your property management’s account. If you are not sure where your package is, a Luxer One Customer Service Representative would be happy to assist you. You can reach us by using the “Contact Us” form at www.luxerone.com/support, or by calling us at 415-390-0123.