What should I do if my property has restricted access to the lobby or office where the lockers are?

When placing a new order, please include special instructions for the carrier so they know to deliver to your door. Most of the carriers are used to delivering to lockers, and if access has been restricted by the property, they may take the package back to the sorting facility. We suggest using the phrase, “Access to the lockers is restricted, please deliver directly to my apartment door.”