1. How do I complete an audit of the lockers?
We highly recommend you reconcile all packages on a weekly basis to make sure all packages in the lockers match the orders in the system, especially when the system is first installed. This can also be done on an ad-hoc basis if there is a package missing.
A weekly reconciliation (audit) will ensure:
- You have enough free lockers
- Residents receive their packages in a timely manner
- Carriers mistakes get fixed
- Available lockers are actually marked as “available”
- A. Go to the Building Manager interface and click on the “Lockers” tab.
- B. Click the orange “Download Worksheet” button at the upper right corner.
- C. Print the PDF that is generated.
- D. Go to the lockers, log in with your manager code and click on “Open All Lockers” at the upper left of the screen. Or, for a package room, enter the room.
- E. Close every locker that does not have a package in it.
- F. Starting with the first order on your print out, make sure that each package actually is in the remaining open lockers (or on the shelf for a package room) and is for the right person.
- a. If the package matches the name on your paper, close the locker.
- b. If the package is actually for a different resident, write their name down on your print out, close the locker, and once you return to your computer after the audit, use Building Manager to reassign the package to the correct recipient.
- c. If there are deliveries on the list that should be in a locker (or in the package room) but were not, enter the 6-digit access code on the screen to remove those deliveries from the system. This will mark the package as picked up and your photo and signature will indicate that it was done during an audit.
- e. If there are packages in a locker (or in the package room) that are not on the list:
- I. Remove the package from the locker (or room).
- ii. Close the locker.
- iii. Once the audit is complete, deliver the package like it is a new delivery.
- iv. Repeat this for every package on the list.
- a. How does Outbound Shipping work for my residents and carriers?In order for a package to be shipped from the lockers, it must have a pre-paid shipping label attached, and it must fit into a small, medium, or large size locker. Outbound shipping is not available for the oversized locker.To ship a package, residents click the “Ship a Package” button on the screen at the lockers, confirm their package has the pre-paid shipping label attached by clicking “Ship a Package”, and then enter the email address associated with their Luxer One account. Next, they choose the carrier that will be shipping their package, take a picture of the label using the Touchscreen’s forward-facing camera, then choose the appropriate size locker for their package. The locker will then open so they can place their package inside and close the locker door.The next time the carrier that the resident selected comes to the lockers and enters their 4-digit delivery code to make deliveries, the carrier will be prompted to collect the package to be shipped out. Once they have removed any outgoing packages from the lockers, they can enter their deliveries.
- A. Setup a new entry in your call box for Luxer One that calls (702) 675-8937
- B. Do a test call and note the time of the call so Luxer One can save the phone number
- C. Email you Luxer One contact or propertysuccess@luxerone.com and let us know the date and time the test call was made and which button to press to grant access for the building.
- D. If there are multiple call boxes, each one must be set up separately.
- a. What message does the carrier see when they try to deliver it to the locker? When the carrier is making deliveries and arrives on the screen where they select the appropriate size locker for their package, if all the regular sized lockers are full, the only locker that will show available for new deliveries will be the oversized (XL) locker.
- b. What kind of notification does the resident get? There is no special notification for the resident in this situation – they would receive an email/text message to pick up their package as normal. In the event that the oversized locker becomes full, you can decide what you would like done with the packages and include that in the package acceptance policy you’ve created for the property.
- A) The Luxer One User manual has some great strategies for dealing with this, especially in the USPS and Signing of Packages sections.
- B) If you are still encountering resistance from your delivery drivers after speaking with their supervisor, please email support@luxerone.com to be put in touch with your Account Manager.