Download the Resident Smart Lockers Feedback Report

Learn What Residents Really Think About Smart Lockers

Unlock key stats and trends in this resident smart locker feedback report and find out why residents love them.

To better understand resident satisfaction and package management preferences, Luxer One surveyed residents across 20 multifamily properties that transitioned from on-site smart locker systems to off-site package management services.

The results are clear: residents overwhelmingly prefer on-site smart lockers for their reliability, accessibility, and control. Download the Resident Smart Lockers Feedback Report to discover how package delivery experiences directly impact resident satisfaction and lease renewals.

In this exclusive report, you’ll uncover:

Resident Preferences: Why 79% of residents said they’d rather have Luxer One lockers than off-site package management.
Impact on Renewals: Over half of residents were less likely to renew their lease after losing access to on-site lockers.
Top Frustrations: How loss of 24/7 access, delayed deliveries, and address confusion created daily pain points for residents.
Performance Comparison: The average rating for Luxer One on-site systems was 4.18/5, compared to just 2.31/5 for off-site solutions.
Resident Testimonials: Real quotes from residents in Texas and Arizona explaining why convenience and reliability are non-negotiable in their communities.

Download the Report

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Luxer One is part of our core group of amenities all our communities need to have. Their forward-thinking nature and dedication to their customers is what sets them apart.

Luxer One has made our lives a lot easier for the office staff and the residents. When we take people on tour of the property, Luxer One is another wow factor. I don’t think we could ever go back to not having Luxer One lockers.

Luxer One’s package solutions have taken a previous problem and turned them into a value adding solution. Once we started installing Luxer’s lockers and everyone saw how much of a game changer they were, I have had property managers regularly calling me asking when they can have one installed on their site.