Download the 704 at the Quarter Case Study

The Luxer Liaison Leasing Advantage

Learn how 704 at the Quarter made Luxer Liaison, onsite package staff, a leasing advantage in Charlotte’s competitive multifamily market.

Real results from Charlotte's first Liaison property

A package experience that feels premium does not happen by accident. For 704 at the Quarter, a 306-unit community serving young professionals in Charlotte, the missing piece was a person. Luxer Liaison gave them a dedicated, on-site package concierge who keeps the system running, residents informed, and the leasing team focused on leasing.

This case study breaks down exactly how Liaison works, what it does for staff and residents, and what the numbers look like after 18 months of operation.

In This Free Case Study, You’ll Learn

  • Why 704 at the Quarter chose Luxer Liaison from day one and became the first property in Charlotte to launch the service

  • What a Liaison actually does on-site, from package room auditing and locker management to new resident onboarding and issue resolution

  • How 20,039 deliveries, a 97.5% pickup rate, and an NPS of 84 came together at a single community in under 18 months

  • What property managers, regional leaders, and ownership groups should consider before adding a Liaison to their package strategy
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Why Luxer One

Our Mission is Simple...

1

We Solve 100% of the Package Problem​

2

We Provide Superior Technology

3

Backed by Unparalleled Support

Our Solutions

Multifamily Package Solutions Built for All

White Luxer One package lockers in community mail room

Secure, self-service lockers that give residents 24/7 access. Built from 12-gauge steel and sized for any community: indoor or outdoor.

Any size. Any volume. Anywhere. Intelligent package room software built for oversized deliveries and high-volume properties.

Flowers in smart fridge locker from Luxer One

Refrigerated locker solutions for grocery and meal kit deliveries, keeping perishables secure and residents happy.

Luxer Liaison helping property staff with package lockers

Refrigerated locker solutions for grocery and meal kit deliveries, keeping perishables secure and residents happy.

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What People Are Saying

Loved by All

Don’t take our word for it, here’s what the people using Luxer One every day have to say.

“

Since switching to Luxer One and adding Liaison, the difference has been night and day. Their system has significantly lifted the burden of package management off our onsite staff.

Brynna R.

Senior Community Manager
Connection on Broadway, Seattle, WA

“

As a property manager of a large complex with hundreds of deliveries per day, we find Luxer Liaison to be a great solution for our needs.

Mike L.

Property Manager
San Francisco, CA

“

One of the best packaging systems out there. I am so glad that we have Luxer One for our living community.

Eric T.

Luxer One Resident

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