Privacy Policy

Last Updated: December 13th, 2019

At LUXER, our most important asset is our relationship with our user community. We are committed to maintaining the confidentiality, integrity, and security of information about our users. This Privacy Policy describes how we treat personal information when you visit the LUXER Corporation’s Website or use our services (the “Service”).

This Privacy Policy is incorporated into and considered a part of, the LUXER Terms of Service, currently located at Any terms not defined herein have the meanings ascribed to them in the Terms of Service.

1. Our Legitimate interest for collection and processing of personal data

We will use your personal data always with a lawful basis when:

  • It is necessary for the “Performance of a Contract”(e.g., fulfill a sales order)

  • You provide “Consent” the use of it (e.g., subscribed your email to the marketing list)

  • It is in our “Legitimate interest” (e.g., share your data with other LUXER affiliates)

  • We are “Legally Obligated” (e.g., to fulfill legal and statutory requirements)

By submitting or making available, Personal Data (as defined below) through our website, the LUXER Software or the LUXER Service, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Data in accordance with this Privacy Policy. Your Personal Data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Data may be less stringent than the laws in your country.

2. A NOTE ABOUT CHILDREN (Children’s Privacy)

We do not intentionally gather Personal Data about visitors who are under the age of 13.

The “service” is Not for or Directed to Children nor anyone under 18 years old, we do not intend to and will not knowingly collect any personal data from children under the age of 13. If we learn that we have collected personal data from an under age of 13, we will remove that personal data immediately and delete it from our servers (if not required or resulted by applicable law and this Privacy Policy). If you believe content from an under 13 years child has been posted in our “service,” please notify us by contacting us at 

California Minors. The “service” is not intended for anyone under the age of 18. If you qualify as California resident, under 18 years old and you are unable to remove publicly-available content that you have submitted to us, you may request removal by contacting us at


  • LUXER collects Personal Data and Anonymous Data from you when you visit our site when you send us information or communications in connection with your use of the LUXER Service, and/or when you download and use the LUXER Software. “Personal Data” means data that allows someone to identify or contact you, including, for example, your full name, address, geographic location of your computer or mobile device, telephone number, credit/debit card number, video, photograph, signature, picture of receipt of package or your package label, email address and bank account information, page history, search term history, or transaction-related information, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data about you that is not associated with or linked to your Personal Data; Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below. We will store data about your purchase history and transaction information, which is stored on a cumulative basis. We will also track search terms that you enter while using the LUXER Service. We may store such tracking information in a manner that can be associated with specific users. We do not respond to browser “do not track” requests.

    • Personal Data You Provide To Us
      We may collect Personal Data from you, such as first and last name, email and mailing addresses, telephone number, age, and password, when you register for the LUXER Service, or sign up for the LUXER newsletter. In addition, we (or our third-party credit card or payment processor on our behalf) will collect Personal Data, including your credit card number or account information, when you register for the Services. We also retain information on your behalf, such as the Personal Data described above and any correspondence. If you provide us feedback or contact us via email, we will collect your name and email address, IP address, as well as any other content included in the email, in order to send you a reply, and any information that you submit to us, such as a resume. If we conduct a survey in which you participate, we may collect additional profile information. We may also collect Personal Data at other instances in the Site or Application user experience where we state that Personal Data is being collected.

    • Personal Data Collected by Third Parties
      We may receive Personal Data about you from other sources like telephone or fax, from companies that distribute the LUXER Service by way of a co-branded or private-labeled website, companies that offer their products and/or services via the LUXER Service, or companies that provide services (such as payment processing services) in connection with the LUXER Service (collectively, “Partner Companies”). Our Partner Companies may supply us with Personal Data, such as your name and email and mailing address information or your login credentials for such Partner Company’s website or service, in order to help us establish the account or fulfill orders. We may add this information to the information we have already collected from you via our website in order to perform and improve the LUXER Service. Partner Companies and their employees who work in a location where you drop off or pick up a package through the Services may have access to your video, photograph, signature, or picture of your package label, to perform and improve the Services and are obligated not to disclose or use such Personal Data for any other purpose.

    • This Privacy Policy applies only to the use and disclosure of Personal Data that we collect while you use the LUXER Service. Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. When you click on such a link, you will leave our Site and go to another site. During this process, a third party may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on a link to a third party.

    • Personal Data Collected via Technology
      The LUXER Service (which may be hosted by a third-party service provider) collects Personal Data from you, such as browser type, geographic location of your mobile device or computer, operating system and version, Internet Protocol (IP) address, domain name, information about your application, operating environment and hardware profiles and/or a date/time stamp for your visit. We may also use Cookies (as defined below) and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and/or access to the LUXER Service and your activity on the Site and the Application. We may also include tracking pixels and web beacons in advertisements or promotions. Like most Internet services, we automatically gather this Personal Data and store it in log files each time you visit the Site or access your account on our network.

    • “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them, or for an extended period of time) to provide you with a more personal and interactive experience while using the LUXER Service. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of the Site, the Application and/or the LUXER Service may not function correctly. See our Cookies Notice for more information.

LUXER uses your Personal Data in the following ways:

    • to facilitate the creation of and secure your account on our network;

    • to identify you as a user in our system;

    • to manage your account on our network;

    • to provide improved administration of the LUXER Service;

    • for research and analysis;

    • to improve the quality of experience when you interact with the LUXER Service;

    • to send you a welcome email to verify ownership of the email address provided when your account was created;

    • to send you administrative email notifications, such as security or support and maintenance advisories;

    • to respond to your inquiries related to employment opportunities or other requests;

    • to send promotional communications;

    • to provide you with hardcopy or electronic newsletters, or surveys;

    • to send upgrades and special offers related to the LUXER Service and for other marketing purposes of LUXER or our Partner Companies;

    • to make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback, and to enforce these Terms of Service.

    • We may create Anonymous Data records from Personal Data by excluding information (such as your name and email) that render the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content and functionality of the LUXER Service. LUXER reserves the right to use for other purposes and to disclose Anonymous Data to third parties in its discretion.

    • If you provide feedback on the LUXER Service, we may use such feedback for any purpose, provided we will not associate such feedback with your Personal Data. LUXER will collect and store any information contained in such communication and will treat the Personal Data in such communication in accordance with this Privacy Policy.


We may share your Personal Data with Partner Companies, to provide technical support or to provide specific services, such as hosting of your applications, maintenance services, database management, or payment processing for purchases. Partner Companies will have access to your Personal Data only to perform these services on our behalf and are obligated not to disclose or use it for any other purpose. We may share some or all of your Personal Data with a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Related Entities”), in which case we will require our Related Entities to honor this Privacy Policy.

LUXER may sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Personal Data may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.

Regardless of any choices, you make regarding your Personal Data (if applicable), LUXER may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on LUXER; or (b) protect or defend the rights or property of LUXER or users of the LUXER Service.

Except as otherwise stated in this policy, we do not generally sell, trade, share, or rent the Personal Data collected from our services to third parties. You expressly consent to the sharing of your Personal Data as described in this policy. See Do Not Sell My Personal Information for more information and the ability to opt-out.

6. Cookies

6.1 A ‘cookie’ is a small text file containing information which is stored on your computer. Cookies are only used for technical reasons and to facilitate your use of a website. One type of cookie will save a file permanently on your computer. It can thereafter be used to customize this website based on the user’s choices and interests. Another common type of cookie is the “session cookie”. When you visit a website, session cookies are sent between your computer and the server to collect information. Session cookies are not saved once you close your web browser. For more information about how cookies work, please be referred to

6.2 The cookies that Luxer One uses on this website are

Cookie Name Description Expiry
UserMatchHistory This cookie is used to track visitors so that more relevant ads can be presented based on the visitor’s preferences. 30
test_cookie This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor’s browser supports cookies. 0
PHPSESSID Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages. 0
NID This cookie is set by DoubleClick (which is owned by Google) to help build a profile of your interests and show you relevant ads on other sites. 183
lidc This is a Microsoft MSN 1st party cookie that ensures the proper functioning of this website. 1
lang There are many different types of cookies associated with this name, and a more detailed look at how it is used on a particular website is generally recommended. However, in most cases it will likely be used to store language preferences, potentially to serve up content in the stored language. 0
IDE This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. 390
hubspotutk This cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary. 390
hsfirstvisit This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. 0
fr Contains browser and user unique ID combinaton, used for targeted advertising. 90
bcookie This is a Microsoft MSN 1st party cookie for sharing the content of the website via social media 731
ajs_user_id This cookie helps track visitor usage, events, target marketing, and can also measure application performance and stability. Cookies in this domain have lifespan of 1 year. 365
ajs_group_id These cookies track visitor usage and events within the website. Cookies in this domain have lifespan of 1 year. 365
ajs_anonymous_id These cookies are generally used for Analytics and help count how many people visit a certain site by tracking if you have visited before. This cookie has a lifespan of 1 year. 365
_vwo_uuid_v2 This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions. 366
_gid This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited. 1
_gat_UA-65554301-1 This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. 0
_gat This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 10 minutes. 0
_ga This cookie name is asssociated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. 730
_fbp Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers 90
__hstc This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. 390
__hssc This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. 0
__cfduid Cookie assoiated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information. 365
__ar_v4 This cookie is associated with the DoubleClick advertising service from Google. Helps with tracking conversion rates for ads. 365
__adroll_shared ???? 395
__adroll_fpc This cookie is used to identify the visitor across visits and devices. It is used by real-time bidding for advertisers to present relevant advertisement. 1825
1d5486508f General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. 0
262758450c Adds contacts from forms to a mailing list. 0
JSESSIONID General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. 0
__cfruid Cookie associated with sites using CloudFlare, used to identify trusted web traffic. 0
zfccn Page Analytics.  captures stats on button clicks and provides site variations for A/B testing. 0
dfe0ccf382 Analyzes website visitor behavior and activities and serves up lead forms. 0
ZCAMPAIGN_CSRF_TOKEN Adds contacts from forms to a mailing list. 0
e3de1f7d42 Chat widget for our Support and Sales team 0
0c3072a8e7 Page Analytics.  captures stats on button clicks and provides site variations for A/B testing. 0

6.3 If you do not wish to accept cookies you can change your web browser’s settings to automatically deny the storage of cookies or to inform you when a website wants to store cookies on your computer. Previously stored cookies can also be deleted through the web browser. More information can be found through your web browser’s support pages. Please note that certain areas and functions on this website require cookies and may not function if cookies are deleted or declined.

6.6 For more information regarding the cookies used on this website please contact us at

6.7 On our website, we may embed content from social media channels YouTube, Facebook, LinkedIn and Twitter. This may result in cookies outside our control being set by these websites, so-called third-party cookies.
Embedded content from the following third-party services may set cookies in your browser. Follow the links below to read more about how these services use cookies.
LinkedIn: Privacy Policy
Facebook: Data Use Policy
Instagram: Privacy and Security
YouTube: Google Privacy and Terms

LUXER offers you the choice of receiving different types of communication and information related to our company, products, and services. You may subscribe to e-newsletters or other publications; you may also elect to receive marketing communications and other special offers from us via email. If at any time you would like to change your communication preferences, we provide unsubscribe links and an opt-out mechanism for your convenience. You may also access and manage your preferences from your account.

You may change (Right to access and rectification) any of your Personal Data in your account by editing your profile within the registration portion of the Site or by sending an email to us at the email address set forth below. You may request deletion (Right to erasure) of your account information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). Your personal data will be erased, for example, in the following situations:

  • If the personal data is no longer necessary for the purposes for which it was collected;

  • if you object to the processing of personal data where we do not have an overriding legitimate interest;

  • if the processing is unlawful; or

  • if the personal data has to be erased to enable us to comply with a legal requirement.

  • To request removal, you need to provide specific information that you want to remove, such as the URL for each page where the personal data is located, so that we can find it. We are not required to remove any content or personal data that:

  • (1) federal or state law requires a third party or us to maintain; (2) was not posted by you;

  • (3) is anonymized so that you cannot be identified;

  • (4) you don’t follow our instructions for removing or requesting removal; or

  • (5) you received compensation or other consideration for providing the Content or personal data. The removal of your personal data from the “service” does not ensure complete removal of that personal data from our systems or the systems of our service providers.

  • Our obligations under California law are satisfied as long as we anonymize the personal data or render it invisible to other users and the public; therefore, we are not required to delete the information posted by you.

You are entitled to object (Right to object) to our use of your personal data that we base on our legitimate interest. If you object, we will no longer process your personal data unless we can show that we have compelling legitimate grounds for the processing that overrides your interests or rights and freedoms or if we need it to establish, exercise, or defend legal claims.

Right to restriction

You can request us to restrict (Right to restriction) the processing of your personal data in the following situations:

  • If the processing is no longer necessary for the purposes for which it was collected or otherwise processed;

  • if you withdraw your consent for the use of data that we base on your consent;

  • if you believe the personal data may not be correct;

  • if you believe that the processing is unlawful; or

  • if we process your personal data based on our legitimate interest, where we do not have an overriding interest in relation to your privacy interest.

If you request access to personal data about you that you have provided and if the personal data is being processed automatically, you may request that the data is provided in a structured, commonly used and machine-readable format and you may also request that the personal data is transferred (Right to Data Portability) to another company if this is technically possible.

Members who are California residents may request and obtain from us once a year, free of charge, certain information about the Personal Data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of Personal Data that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to Privacy Americas with “California Privacy Rights” as the title of your letter, please mail it to 110 Sargent DR, New Haven CT. 06518.

LUXER is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that LUXER cannot fully eliminate security risks associated with Personal Data.

Your information collected through the LUXER Service may be stored and processed in the United States or any other country in which LUXER or its affiliates or service providers maintain facilities. LUXER may transfer information that we collect about you, including Personal Data, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union, Switzerland or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including Personal Data, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which LUXER or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy. We take many steps to protect your privacy; we could offer a Data Processing Agreement for EU customers.

LUXER welcomes your comments or questions regarding this Privacy, also is responsible for the processing of your personal data, and requests to exercise your rights as stated above shall be addressed to “Attn.: ASSA ABLOY AMERICAS Data Protection Manager” at ASSA ABLOY AMERICAS 110 Sargent DR. New Haven, CT. 06511 or

If LUXER makes changes to this Privacy Policy, these changes will be posted on the Site in a timely manner. LUXER reserves the right to modify this Privacy Policy at any time, so please review it frequently. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. Any changes to this Privacy Policy will become effective upon our posting of the revised Privacy Policy on the Site. Use of the LUXER Service following such changes constitutes your acceptance of the revised Privacy Policy then in effect.