Download the Luxer Liaison Case Study

Discover How to Transform Your Package System with Luxer Liaison

See the real-life impact of Luxer Liaison, on-site package concierges in this short case study.

Life-Changing Package Management for a 818-Unit Community

See how Crossing D.C., a Greystar-managed, Tishman Speyer-owned community in Washington D.C., transformed their overwhelmed package system with Luxer Liaison onsite experts.

What You’ll Learn Inside

How Crossing D.C. reduced 9,000+ monthly packages from lobby chaos to a showcase-worthy package room
Why onsite Liaisons saved the leasing staff 5 hours per week by handling resident package emails
How oversized package deliveries freed up valuable space and improved the resident experience
What it means to achieve a 100 NPS score after launching Luxer Liaison
Real feedback from the General Manager who called Luxer Liaison “life changing.”

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WHO are luxer liaisons?

Luxer Liaisons are dedicated onsite package concierges, who become an
extended part of your team. They can help with:

PROACTIVE SYSTEM MANAGEMENT

Regular audits, room organization, scan undelivered packages.

DOOR TO DOOR DELIVERY

Oversized/overflow packages directly to residents.

ONSITE “FAST LANE” SUPPORT

Issues go to front of
Luxer queue

CARRIER TRAINING

Improve delivery
success rates