Yes. Nitrile and Latex gloves will work with the iPads used in the Luxer One systems.
FAQ Group: Couriers
What should I do if the lockers or room are behind a locked door?
In order to ensure important packages are delivered, we recommend delivering the packages to the resident’s doors directly.
Are the Luxer One lockers and rooms still working during quarantine?
Yes, we are still in service as normal, and lockers and rooms are up and running with no impacts from COVID-19 unless a property has closed.
Who do I contact at Luxer One if I have a problem?
If you run into a problem delivering, please speak with a property staff member and they will contact Luxer One for assistance with the issue.
What do I do if I do not have a delivery code?
Ask property staff for the access code associated with your carrier company. Add this code to your file for the property in order to make deliveries in the future
What if a signature is required on a package?
You should check with the on-site property management. Some properties will sign for the resident, while some will instruct you to take the package to the unit for the resident.
How do I make a delivery to the lockers?
Access the touch screen interface, enter your carrier access code, and look up the last name or unit number associated with the package. Then the system will prompt you to scan the package label, and select the size of the package. A locker will then open, and you can place the package into the opened locker.
What if I cannot find the resident in the locker registry?
Assign the package to the “House Account”. Notify the property staff regarding the missing resident so they can add the resident to the system.