You can call our normal support line 415-390-0123, and select the option for Property Managers. Follow the prompts and you will be connected with our Technical Support team, who will walk you through turning on the Bluetooth and App.
Yes. If you have a call box on your door, we can help you set it up to allow carriers to have access to the locker or room. This is a great way to allow carriers to continue to deliver packages for your residents during these tough times, even if your office is closed.
Touch Screens can be cleaned with 70% Isopropyl alcohol wipes, or spray. Never use bleach. 70% isopropyl is the recommended cleaning for COVID-19 per the CDC guidelines.
Log into your Luxer One Manager account. Click on “Reports”. You should now be able to see all reports associated with your system. If you run into any issues please contact your dedicated Luxer One Account Manager.
Depending on your property’s policies, you may want each resident to have a separate account. Please speak with your dedicated Luxer One Account Manager if you have any questions.
No. Depending on the your policies for signup and use fees, you can choose to have a credit card required or not. Please speak with your dedicated Luxer One Account Manager if you have any questions.
If the option is enabled, residents will have the ability to set a vacation on the account and any packages that are delivered during the vacation hold period will be held in the locker or room. The residents will receive the initial delivery notification but will not receive reminders to pick up the package till the hold expires. Any fees will not apply during the hold period. If the resident does not set a vacation hold, they still have the option to place a hold on an individual package and the same applies.
All residents that wish to use the Luxer system should have an account set up, including the property manager. The property manager needs their account to help oversee their system and assist residents when needed.
Carriers deliver packages to the Luxer One system, assign the delivery to the resident associated with the delivery, and then the resident receives a notification with an access code to pick up their package. The resident enters the access code and retrieves their package.