LUXER ONE BLOG

Employee Burnout & Staffing Shortages: Navigating Multifamily Challenges in 2025

The multifamily housing industry is facing a critical challenge: employee retention. Burnout and staffing shortages continue to plague property management teams, creating operational inefficiencies and compromising service quality.

A recent industry survey revealed that rising operational costs—including a 7.1% increase in general expenses—are exacerbating stress levels among property staff. This environment demands innovative solutions to support overburdened teams and maintain high levels of service.

The Cost of Burnout and High Turnover

Burnout in the multifamily industry doesn’t just affect employee morale; it has tangible financial repercussions. High turnover rates lead to increased recruitment and training costs, while understaffed properties struggle to keep up with the demands of residents. The stress on existing employees compounds these issues, creating a vicious cycle that can harm both team cohesion and resident satisfaction.

Solutions for Alleviating Staff Burnout

To combat these challenges, multifamily operators are increasingly turning to centralization strategies and technology-driven solutions. Here are a few effective approaches:

Outsource Non-Core Services: Delegating tasks like landscaping, cleaning, or even package management can free up valuable time for property staff to focus on more critical responsibilities.
Automate Daily Tasks: Leveraging technology to handle repetitive and time-consuming duties—such as processing rent payments or responding to common resident inquiries—can significantly reduce staff workloads.
Enhance Employee Support: Offering mental health resources, flexible scheduling, and professional development opportunities can help mitigate the effects of burnout and improve job satisfaction.

Improving the Package Problem

One key area where technology can make a difference is package management. The growing volume of package deliveries in multifamily communities has become a major source of stress for property staff. Luxer One’s smart lockers and package rooms provide a seamless, automated solution that eliminates the need for staff to manually handle deliveries. These systems are designed to enhance efficiency, improve resident satisfaction, and give property teams the freedom to focus on other priorities.

As an added benefit, Luxer One offers Luxer Liaison package experts who can assist with system audits, answering resident emails, and even delivering packages to the door. This service ensures that property teams have the resources they need to maximize the benefits of the system without adding to their workload.

The Path Forward

Addressing employee burnout and staffing shortages requires a multifaceted approach that combines innovative technology, strategic outsourcing, and employee-centered policies. By adopting solutions like Luxer One’s smart lockers and leveraging expert support, multifamily operators can relieve stress on their teams, enhance operational efficiency, and create a better living experience for residents.

Investing in tools that prioritize both employee well-being and resident satisfaction is a win-win strategy for navigating the challenges of today’s multifamily industry. With the right resources in place, property managers can build resilient teams and thriving communities.

Learn more about how Luxer One can help your community when you contact us today!

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.
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According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

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Benjamin Tal, Managing Director and Deputy Chief Economist of CIBC Capital Markets Inc., kicked off the conference highlighting upcoming challenges in the Canadian market, but emphasized a bright future to come. Below, we break down the key takeaways from the latest Canadian Apartment Investment Report, what they mean for Canada’s multifamily sector in 2025 and beyond, and how Tal’s hopeful outlook is realistic.
According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

The Ultimate Holiday Survival Guide: 7 Helpful Tips to Stay Ahead of the Chaos

The Ultimate Holiday Survival Guide for Multifamily

The holidays are a time for celebration, but for property managers, they can also bring the year’s biggest operational challenges. From snowstorms and staffing shortages to delivery surges and resident events, even the best-run communities can feel the strain.

According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

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With eCommerce deliveries now a daily norm, package lockers and rooms are more than a resident perk, they’re a powerful way to create a new revenue stream for multifamily communities while easing staff workload and improving satisfaction.

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