LUXER ONE BLOG
Access control used to mean a key and a call box. But, what does Access Control mean today? In this blog we uncover what access control is and how multifamily properties can adapt.
Amazon Prime Day isn’t just a shopping holiday anymore, it’s a logistical event that reshapes how communities handle deliveries. Not to mention it feels like they add a new Prime event every year! With the October Prime Day approaching, multifamily properties should expect another surge of packages that can rival peak holiday season. For property managers and regional managers, the Prime Day effect on multifamily means crowded lobbies, strained staff, and rising resident expectations for seamless service.
But with the right preparation, you can turn this challenge into an opportunity to boost resident satisfaction and prove your property is ahead of the curve.
If you’re asking yourself “What is the best package management solution for my community?”, you’re in the right place. Below, we’ve outlined the most common questions property managers face, along with insights from our Multifamily Guide to Package Management.
Every June, the multifamily industry converges in one city to do something that doesn’t happen the rest of the year: slow down long enough to look up.
Apartmentalize 2026 brought that moment to New Orleans. And what the conversations, sessions, and hallway exchanges reflected was an industry in genuine transition. Not crisis nor boom, but something more nuanced than either of those words captures.
A sector that is recalibrating. Figuring out what works, what doesn’t, and what has to change.
Here is what stood out.
Most property managers and regional managers don’t describe their job as managing amenities or overseeing systems. They describe it as keeping everything moving.
Leasing. Renewals. Maintenance requests. Resident communication. Vendor relationships. Staff coverage. And somewhere in the middle of all of that, making sure the day-to-day experience of actually living in their community feels effortless for the people who call it home.
That is a lot to hold together. And the bar keeps rising.
At Luxer One, our VAR (Value Added Reseller) partners are a big part of what makes our solutions work in the real world. Our Partner Spotlights highlight the people solving real operational challenges every day.
This month, we’re featuring Craig Meddin, Founder and CEO of Postal Solutions. With more than 25 years in the industry, Craig has built a business centered on helping properties simplify mail and package management, not just with technology, but with the right systems behind it.
Canadian multifamily communities are experiencing a major shift in parcel management. As online shopping continues to grow and resident expectations rise, developers and operators are under increasing pressure to modernize how deliveries are handled.
That is why more properties are investing in parcel locker solutions that improve security, simplify parcel management, and create a better resident experience.
According to recent research from Mordor Intelligence, the Canadian courier, express, and parcel market is projected to grow to more than USD $20 billion by 2031, driven largely by continued eCommerce growth and increasing delivery demand. For multifamily operators, that means parcel volume is not slowing down anytime soon.
Resident retention has become one of the most important metrics in multifamily housing and one of the hardest to maintain. Today’s residents expect convenience, consistency, and responsive service across every touchpoint of their living experience. When operations fall short, frustration builds quickly.
That’s why more property and regional managers are reevaluating not just the amenities they offer, but the multifamily technology partners behind them.
Reliable partners don’t just help properties run smoothly. They directly support resident satisfaction, operational consistency, and long-term asset value.
At first glance, some package management solutions seem like a win for property teams. They promise fewer packages on-site, less clutter, and less day-to-day handling.
But what looks convenient on the surface often comes with hidden tradeoffs. While these models may reduce visibility on the property, they do not eliminate the problem. They shift it somewhere else.
And in many cases, they shift it directly onto residents.
On paper, adding more steps to a delivery process can sound like progress. More coordination, more handling, and more structure.
But in reality, more logistics often leads to more problems.
This is the core issue facing today’s multifamily delivery logistics strategies. In an effort to manage growing package volume, many systems have introduced additional layers between the carrier and the resident.
And while those layers are meant to help, they often create the opposite effect.
Because every extra step is another opportunity for something to go off track.
