A Smarter Way to Deliver Documents
Tax offices handle large volumes of sensitive materials every day. From vehicle plates and registration documents to permits and tax notices, accuracy and accountability are non-negotiable. In the past, manual handoffs or general-purpose lockers introduced opportunities for misdelivery, especially when dealing with tracking numbers that often look alike.
With this new functionality, tax collector employees can reserve a locker directly from the Grant Street UI. By assigning a specific locker to a specific individual, the branch ensures that the right document goes to the right person, every time. This added layer of control drastically reduces the risk of errors, while also improving the customer experience by offering a secure and efficient pickup option.
How the integration works
The new system is simple and secure:
- Reserve a locker directly through the Grant Street interface
- Place the item in the assigned locker. The item is secure until picked up
- The recipient is notified and can retrieve it at their convenience, without waiting in line or interacting with staff.
This reservation system eliminates common errors that stem from similar tracking numbers and manual sorting, ensuring documents always reach the correct recipient.
Making an Impact Across Florida
This integration is already active in several Florida DMV and tax collector branches. Offices using the system report smoother workflows, fewer in-person pickups, and greater confidence in document tracking. Every transaction is logged, therefore a full chain-of-custody audit trail is created for compliance and transparency.
In addition, Luxer One lockers are built to meet the needs of public service environments. They’re ADA-compliant, weather-resistant, and designed for high-volume use, making them ideal for government facilities throughout Florida.
get started at your branch
For tax collector branches already using Grant Street, activating locker service is now easier than ever. With the infrastructure and software integration already in place, your office can quickly adopt a solution that’s helping modernize government services statewide.
Contact us today to schedule a demo or learn more about how Luxer One lockers can transform your operations.
