ABOUT LUXER ONE
At Luxer One, we’re committed to making life simpler by improving the way the world receives goods. Whether it’s last mile delivery at home and office, online orders in retail, or securing goods in retail we’re dedicated to finding the best solution for our partners.
Luxer One At NRF
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Josh Middlebrooks is the President of Luxer One, a smart locker solution for apartments, retailers, offices, schools, libraries, and more. Josh is responsible for the day-to-day operations and success of the business, leveraging his experience as the former Home Depot interconnected strategy executive to drive innovation in the smart locker technology industry. He is customer-obsessed and works to enable the Luxer One workforce to shape the future of smart locker technology.
GM – New Ventures
Chris Hobson is the General Manager for the Luxer One New Ventures division. In this role, he leads the development of new products and services leveraging Luxer One’s leading technology. Chris has been with Luxer One for five years; before his time leading the New Ventures team, he led the Luxer One Customer Success organization and has a deep understanding of how to help Luxer One’s retail customers succeed.
VP of Product Development
Adam Whitney is a dynamic product development leader with 13 years of experience, specializing in evolving ideas into successful products. Prior to joining Luxer One, he led product, engineering, and customer success in the Mass Notification Software industry. At Luxer One, Adam applies his expertise to enhance smart locker technology, focusing on user convenience and efficiency in the retail sector.
VP of Operations
Tessa Turner is the Vice President of Operations at Luxer One. She oversees all manufacturing, engineering, project management and successful installation and implementation for our clients. Prior to Luxer One, Tessa ran a successful marketing and advertising start-up. She also has deep experience in consumer packaged goods (CPGs) and production.
Luxer One’s BOPIS (Buy Online, Pick-up In Store) locker solution is a cutting-edge system designed to enhance the retail experience through secure, efficient, and convenient self-service pick-ups. Luxer One’s BOPIS lockers provide an outstanding customer experience for customers who wish to skip the lines of traditional in-store pickup, and avoid the wait times associated with curbside pickup. These robust lockers are equipped with advanced technology that allows customers to retrieve their online purchases using a unique, one-time code, eliminating wait times and improving overall satisfaction. The system’s user-friendly interface, coupled with 24/7 video surveillance, ensures a seamless and secure transaction for every pickup. Constructed with durability in mind, Luxer One lockers can be customized to fit various retail spaces and needs, offering flexibility in size and design. Their modern aesthetic can be tailored to complement any store’s branding, making them a practical and stylish addition to the retail environment. The solution also provides retailers with valuable insights through tracking capabilities, aiding in inventory management and customer service optimization. In the fast-paced world of retail, Luxer One’s BOPIS lockers represent a blend of convenience, security, and style. They address the growing demand for quick, hassle-free shopping experiences, making them an invaluable asset for retailers looking to innovate and improve their service offerings.
Luxer One’s Return Locker solution addresses the burgeoning market for retail returns in the US, where a significant portion of online purchases end up being returned each year, contributing to a multi-billion-dollar reverse logistics challenge. This innovative system streamlines the return process by providing a secure, self-service locker where customers can easily deposit items for return, reducing queues and wait times. Equipped with advanced technology for tracking and managing returns, these lockers are not just a convenience but a necessity for modern retailers facing the escalating demand for efficient, customer-friendly return options. By simplifying the often complex returns process, Luxer One’s Return Locker solution helps retailers enhance customer satisfaction, minimize losses, and efficiently manage the growing tide of returns.
The Luxer One difference lies in our unwavering commitment to quality and innovation. Our hardware, which includes robust 12-gauge steel construction, is proudly manufactured in the USA at our facilities in Sacramento, CA, and Charlotte, NC. This ensures that every product not only adheres to the highest standards of craftsmanship but also offers unmatched durability and security. Our lockers are UL certified for safety and reliability, playing a pivotal role in helping buildings achieve LEED certification and contributing to a greener future. What truly sets Luxer One apart is our revolutionary interchangeable compartment configurations, including the pioneering rear-loading lockers – a first in the industry. This innovation, coupled with our sturdy build, positions our lockers as a leading choice for secure and intelligent parcel management. We continuously strive to provide cutting-edge solutions that redefine the smart locker experience for our customers, combining top-tier material quality with revolutionary design.
The Luxer One difference extends beyond hardware into our state-of-the-art software solutions. Our platform offers a multitude of features and seamless integration capabilities, setting a new standard for user experience. With the ability to integrate with retail POS systems, Luxer One simplifies inventory management and enhances the customer journey. Our Single Sign-On (SSO) feature streamlines access and security, making it easier for users to interact with our system. Additionally, our software seamlessly integrates into mobile apps, providing a convenient, on-the-go experience. To further optimize the pickup process, Luxer One offers a choice of a 6-digit code or a unique QR code, ensuring that every interaction is efficient and secure. We’re dedicated to providing software solutions that empower our customers and elevate their smart locker experience.
Luxer One’s smart cabinet technology is a game-changer for retailers seeking to revolutionize security and convenience while addressing the challenges posed by rising shrink costs and the impact on customer experience. In response to the staggering $112.1 billion in losses due to shrinkage in 2022, Luxer One’s innovative solution retrofits existing cabinets and fitting rooms with state-of-the-art smart locks, operable via Bluetooth and a mobile app. This eliminates the need for physical key management, streamlining access for both staff and customers, and integrates seamlessly into your customer and employee apps. By deterring theft while maintaining a superior customer experience, Luxer One’s smart locks reduce shrink costs and restore the convenience that modern shoppers demand, all while offering cost-effective retrofitting, flexible installation options, and enhanced access control to create a truly exceptional retail environment.
Smart Fitting Rooms
Luxer One’s smart fitting room technology addresses the pressing challenges faced by retailers, offering a comprehensive solution that enhances both security and the customer experience. With rising shrink costs reaching a staggering $112.1 billion in 2022, Luxer One’s innovation provides a cost-effective retrofit solution that ensures the customer’s shopping journey remains uninterrupted. Our technology operates via Bluetooth and a mobile app, eliminating the need for physical key management, and seamlessly integrates with retailer apps, granting full control over the fitting room experience. For customers with the store app, access is granted via a QR code scan, providing a seamless and secure experience. For those without the app, a straightforward QR code request triggers alerts to employee handheld devices, allowing staff to grant access efficiently. Additionally, our solution accommodates customers without smartphones by enabling easy access through employee handheld devices like the Zebra. This smart technology preserves the positive customer experience while effectively deterring theft, all while minimizing CAPEX and simplifying maintenance. With Luxer One, retailers can safeguard their merchandise and provide an exceptional shopping experience to their valued customers.
The Luxer One locker system offers exciting advertising opportunities that go beyond secure order pickup. With the customization of colors or wraps featuring your branding, these lockers become dynamic marketing assets. Additionally, the incorporation of screens directly onto the lockers, in partnership with BRGHTLY, opens up a new realm of in-store advertising potential. These screens are more engaging and interactive than traditional posters, strategically positioned for maximum visibility, and capable of driving increased revenue. Through the BRGHTLY screens, you can showcase targeted ads to customers when they pick up their items, ensuring your messaging reaches the right audience at the right moment. Moreover, during non-pickup times, general ads can run, maximizing the utility of these screens for both specific and broader marketing campaigns. This innovative approach not only generates additional advertising revenue but can also offset or eliminate locker costs by using advertising funds to finance locker purchases. As a result, lockers become a cost-effective solution that enhances the customer experience, reduces labor costs, and promotes your most valuable brands, ultimately contributing to increased sales and cross-selling opportunities.
Secure Cabinet for retail
Full Retail Solution
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