For multifamily properties relying on aging locker systems, the warning signs are familiar: doors that won’t close, deliveries that fall through, and a support team that’s impossible to reach. For Granite Point Apartments, a 337-unit community, those warning signs had become daily reality. 617 packages arrive every month. Residents were frustrated, staff were overwhelmed, and the previous provider had no local presence to fix it.
The answer was a full rip-and-replace with Luxer One: a smarter configuration, real support, and a system built around how packages actually arrive. This is how Granite Point won back resident trust in just over a month.
Granite Point Apartments had been managing resident package deliveries with a competing locker system, but over time the problems compounded:
The property team had been dealing with these problems for years before making the call to switch.
"It was just a lot of wear and tear on the actual lockers themselves. We were not feeling supported and heard on the billing side, and there were no local reps to assist us. They had to get third-party reps. It was a bit of a hassle."
After connecting with a local Luxer One rep who visited the property in person, Granite Point made the switch. But the solution wasn’t just a new set of lockers. It was a smarter configuration built around actual delivery data.
Luxer One’s national network of over 53 million deliveries shows that 51% of all packages need a small locker. Granite Point’s previous system dedicated only 26% of its doors to small. Small lockers filled up first. Carriers were forced to use oversized compartments for small packages. The whole system reached capacity faster, leading to the failed deliveries and resident complaints that made a change necessary.
Luxer One smart lockers rebuilt the configuration around how packages actually arrive. Same 115 compartments but with 8 towers instead of 10:
"Our property is a bit tough with electrical, but I think we did pretty good as a team. We worked well together, and I really enjoyed getting to know the back end of things."
The impact was visible immediately:
"Residents trust us more right now because they can guarantee that their packages have been delivered correctly. I have had less of a delivery issue since switching."
Granite Point’s story isn’t unique. Across the country, multifamily properties are dealing with the same pattern: a system that worked at first, then started to slip, then became a daily drain on staff time and resident trust. The hidden cost isn’t just the failed deliveries. It’s the complaints, the staff hours, and the resident relationships that quietly erode along the way.
By switching to a properly configured Luxer One smart locker system, communities can:
If your property is dealing with hardware failures, poor vendor support, or a locker configuration that wasn’t built for your delivery volume, here are the questions worth asking:
The answers tell the story.
Granite Point Apartments switched providers, right-sized their configuration, and started seeing results within weeks. If your system is falling short, it may be time for the same conversation.
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