Wood Partners Boosts Productivity with Automated Package Management

Wood Partners, a national leader in multifamily development and operations, was determined to solve one of the most persistent challenges in property management: the growing time burden of resident package deliveries. With staff resources stretched thin and daily interruptions affecting productivity, the company partnered with Luxer One to explore how automated package systems impact productivity across their portfolio.

The results were immediate and measurable: greater efficiency, improved communication, and a better experience for both residents and teams.

Key Takeaways

Wood Partners Boosts Productivity with Automated Package Management

The Challenge

As e-commerce continued to grow, Wood Partners faced a familiar problem across their properties: on-site teams were spending too much time managing packages. Staff were pulled away from core leasing and resident service responsibilities to track, sort, and hand off deliveries.

The result was reduced productivity and missed opportunities to connect with residents. Wood Partners needed a scalable, reliable solution that would demonstrate measurable efficiency gains and improve the resident experience simultaneously.

The Solution: Automated Package Systems

Luxer One introduced a tailored suite of automated package systems, including both secure lockers and high-capacity package rooms, to address operational bottlenecks at scale.

These systems seamlessly integrated into existing workflows, giving residents 24/7 access to deliveries while freeing staff from time-consuming manual tasks. The partnership showcased the true impact of automated package systems on productivity, allowing on-site teams to focus on what matters most: resident satisfaction and community growth.

Resident picking up package from secure smart lockers from Luxer One

The Result

Luxer Liaison assisting a resident finding a package in the smart package room

The measurable outcomes of Wood Partners’ collaboration with Luxer One highlight how automation transforms both team efficiency and resident satisfaction:

  • 12–16% increase in phone calls answered, improving responsiveness and communication

  • 3–4 additional leases signed each month due to higher staff availability

  • 100% package acceptance rate, ensuring every delivery is secure

  • 95% of support requests resolved within 72 hours by Luxer One’s team

  • 99.9% system uptime across all properties

  • 83 NPS (World-Class) rating from residents

These results clearly demonstrate the positive impact of automated package systems on productivity in multifamily operations.

The Impact

By leveraging Luxer One’s technology, Wood Partners transformed package management from a daily disruption into a driver of efficiency and resident satisfaction.

“There’s a marked difference in being customer service oriented. The Luxer One team isn’t just pushing product, they’re addressing customer needs. It’s great to partner with a company that thinks like we do.”
Steve Hallsey
EVP of Operations, Wood Partners

The success of this initiative led Wood Partners to standardize Luxer One’s automated package systems across new developments, ensuring consistent performance and productivity gains portfolio-wide.

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