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LUXER ONE BLOG

See how Luxer One’s Smart Locker Solutions are revolutionizing package delivery,
bag storage, device management and so much more on the Luxer One blog!

Celebrating 500 Million Deliveries: A Milestone in Smart Package Management

Celebrating 500 Million Deliveries: A Milestone in Smart Package Management

October 29, 2025

This month, Luxer One proudly celebrated its 500 millionth delivery, marking a defining moment in our journey to transform how the world receives packages. What began over two decades ago as a mission to simplify last-mile delivery has grown into a nationwide network serving more than 15,000 locations and 11.5 million users. Half a billion successful deliveries later, we’re only getting started!

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Black Friday for Multifamily: How Property Managers Can Prepare for the Package Rush

Black Friday for Multifamily: How Property Managers Can Prepare

October 29, 2025

Black Friday may only last a day, but its ripple effects on multifamily communities can last for weeks. Not to mention the rise of Cyber Week following this yearly event. As online spending continues to rise, property and regional managers across the U.S. are already bracing for a new surge in package deliveries that will test every part of their operations.
According to Adobe Analytics, U.S. shoppers spent $10.8 billion online on Black Friday 2024, a 10.2% increase year over year. That number is projected to climb even higher in 2025 as retailers start promotions earlier than ever. In fact, 37% of consumers say they now expect holiday sales to begin before Halloween (Sinch, 2025). For multifamily teams, that means the “holiday package season” now stretches from late October through New Year’s.

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Managing Holiday Hotel Operations: Delivering a Seamless Holiday Guest Experience

Managing Holiday Hotel Operations: Delivering a Seamless Holiday Guest Experience

October 27, 2025

The holiday season is one of the most consequential periods for full-service U.S. hotels. With travel volume peaking, guest expectations rising, and operational demands intensifying, hotels that plan ahead can turn this time into a strategic advantage. In this post, we explore key data and actionable best practices for managing holiday hotel operations, focusing especially on logistics such as guest and staff package management and temporary bag storage.

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Top 5 Challenges Property Managers Will Face in 2026

Top 5 Challenges Property Managers Will Face in 2026

October 24, 2025

The multifamily housing industry is entering 2026 with a mix of optimism and caution. New supply pipelines, shifting resident expectations, and tightening budgets are reshaping how property managers operate. While many of these trends have been building for years, 2026 will be the year they converge, putting more pressure on efficiency, service quality, and decision-making at every level.
To stay ahead, regional and property managers will need to plan strategically, invest in automation, and strengthen partnerships that can withstand the next wave of industry change.

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Holiday BOPIS Case Study Breakdown: How Smart Lockers Streamline Seasonal Fulfillment

Holiday BOPIS Case Study Breakdown: How Smart Lockers Streamline Seasonal Fulfillment

October 23, 2025

The holiday season has become retail’s ultimate stress test and Buy Online, Pick Up In Store (BOPIS) operations are often the first to feel the pressure. With peak order volumes up to 40% higher than average, many retailers struggle to balance customer expectations with limited staff and store space.
Luxer One’s new case study, How Smart Lockers Transformed Holiday BOPIS for a National Retailer, offers an inside look at how one major brand overcame those challenges using automated smart locker technology. The results? Faster pickup times, reduced labor strain, and higher customer satisfaction across hundreds of stores nationwide.

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Why is Last-Mile Delivery Such a Challenge for Property Managers?

Why is Last-Mile Delivery Such a Challenge for Property Managers?

October 22, 2025

“Last-mile delivery” refers to the final step where a shipment moves from a transportation hub or carrier vehicle to its destination. For property managers in multifamily communities, this step has become one of the most difficult parts of daily operations. Rising package volumes, limited staff capacity, and growing resident expectations have turned last-mile logistics into a constant balancing act between efficiency and service.
In this guide we’ll explain the most common last-mile delivery challenges for property managers, explore how they affect community operations, and highlight practical ways to solve them.

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What Are Parcel Lockers and How Do They Work for Multifamily Communities

What Are Parcel Lockers and How Do They Work for Multifamily Communities

October 22, 2025

With online shopping now the norm, apartment communities are seeing more package deliveries than ever before. According to the National Multifamily Housing Council, the average community receives 250–400 packages per week. This number can easily double during the holidays. For property teams, that means more time spent managing deliveries, handling resident complaints, and troubleshooting lost or stolen packages.

That’s where parcel lockers come in. These secure, automated systems have become one of the most effective ways to manage the growing volume of deliveries, while keeping residents happy and operations efficient. They combine security, convenience, and technology to simplify the entire delivery process from carrier drop-off to resident pickup.

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Porch Pirates: How to Handle Package Theft During the Holidays

Porch Pirates: How to Handle Package Theft During the Holidays

October 20, 2025

The holiday season means a surge in online orders, and unfortunately, a corresponding uptick in package theft. In 2024, as many as 58 million packages were stolen nationwide, resulting in an estimated $12 billion to $16 billion in losses.

Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.

Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.

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The State of the Canadian Multifamily Market: Key Takeaways from CAIC

The State of the Canadian Multifamily Market: Key Takeaways from CAIC

October 16, 2025

The Canadian multifamily market is undergoing a profound shift. At this year’s Canadian Apartment Investment Conference (CAIC), experts described an industry that’s both challenged by cost pressures and invigorated by innovation. Developers, investors, and property managers alike are confronting the realities of high construction costs, shifting immigration policies, and evolving renter expectations—while also seizing opportunities in emerging markets and new operational models.

Benjamin Tal, Managing Director and Deputy Chief Economist of CIBC Capital Markets Inc., kicked off the conference highlighting upcoming challenges in the Canadian market, but emphasized a bright future to come. Below, we break down the key takeaways from the latest Canadian Apartment Investment Report, what they mean for Canada’s multifamily sector in 2025 and beyond, and how Tal’s hopeful outlook is realistic.

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How Universities Manage Student Packages: One Campus’s Turning Point

How Universities Manage Student Packages: One Campus’s Turning Point

September 3, 2019

Package delivery has become a defining operational challenge for universities. As students rely more heavily on online shopping for everything from textbooks to daily essentials, campus mailrooms and housing teams are under increasing pressure to keep up.
For one university, the issue reached a critical point. What began as a manageable flow of deliveries quickly evolved into an operational bottleneck that strained staff, disrupted students, and exposed the limits of traditional package handling methods. This case study explores how the university addressed the issue and what it reveals about how universities manage student packages effectively today.

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[Apple Insider] Apple Business Solutions: Luxer One Parcel Lockers

[Apple Insider] Apple Business Solutions: Luxer One Parcel Lockers

August 23, 2019

Parcel lockers are transforming how businesses manage deliveries, offering a secure and efficient alternative to traditional mailrooms. When paired with intuitive iOS software, these systems become even more powerful—creating a seamless experience for both administrators and end users.

In the article below, AppleInsider highlights how Luxer One leverages parcel lockers and iOS software to modernize package management for businesses. Continue reading for key insights, or view the original coverage on AppleInsider for the full story.

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[RETHINK Retail] How to Bring Online Shoppers Into Your Brick and Mortar Store

[RETHINK Retail] How to Bring Online Shoppers Into Your Brick and Mortar Store

August 9, 2019

Retail has fundamentally changed. Today’s online shoppers expect convenience, speed, and flexibility, but that doesn’t mean physical stores are out of the equation. In fact, services like BOPIS (Buy Online, Pick Up In Store) are creating new opportunities for retailers to drive foot traffic while meeting modern expectations.

In this interview with RETHINK Retail, Luxer One’s Director of Communications, Melody Akhtari, discusses smart locker solutions for retail stores. We break down how retailers can bridge the gap between eCommerce and in-store experiences, and why the right pickup strategy can turn online demand into in-store engagement.
Watch the video below, or read on for a full transcript.

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How Smart Lockers Improve Your Campus Mailroom

[CR80 News] How Smart Lockers Improve Your Campus Mailroom

August 2, 2019

As package volume continues to rise across university campuses, traditional mailroom processes are being pushed to their limits. What once worked for handling student deliveries is quickly becoming inefficient, time-consuming, and difficult to scale.
In this 2019 interview, Tyler Hansen, former Vice President of Sales at Luxer One, shared how smart lockers improve campus mailrooms by streamlining operations and enhancing the student experience. Watch the interview or read the article below to learn more.

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Luxer One Joins the Assa Abloy Family

Luxer One Joins the ASSA ABLOY Family

December 19, 2018

We’re excited to share the news that Luxer One has been acquired by ASSA ABLOY, the world’s preeminent lock and access control company.

Ever since our founding, we’ve operated under the mission to relentlessly improve how the world receives goods. Today, we join the ASSA ABLOY family of brands in the US to execute on this mission even better than before.

Our team of over 130 employees will continue to operate as usual from our Sacramento headquarters. The added resources and expertise to help us achieve our goals and go above & beyond for our customers.

Read the full press release below, published on December 19, 2018.

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Arik Levy Interview: The Entrepreneurial Journey Behind Luxer One

Interview with Arik Levy: The Entrepreneurial Journey to Luxer One

August 9, 2018

Behind every successful company is a story of experimentation, persistence, and a willingness to rethink how things work. In this Arik Levy interview with Business Building Rockstars Show, we explore the Luxer One journey from early entrepreneurial experiences to building one of the most trusted package management solutions in the multifamily industry.
Luxer One has grown into a leading provider of smart locker systems that help properties manage the growing volume of deliveries while improving the resident experience. But like many startups, the company’s path began with identifying a real-world operational challenge and developing a smarter way to solve it.
In the conversation below, Arik shares insights from his entrepreneurial career, the lessons learned along the way, and how those experiences ultimately shaped the vision for Luxer One.

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Luxer One on Becoming a Certified RealPage Exchange App Partner

Luxer One on Becoming a Certified RealPage Exchange App Partner

June 20, 2018

Big news! We’re excited to announce that Luxer One has become a Certified RealPage Exchange App Partner. We’ve been working to build this integration with the RealPage team to make life easier for our customers. This deeper partnership with RealPage allows us to do just that. We’re working together to provide our shared customers with an unparalleled level of service.

Furthermore, RealPage has selected Luxer One as the hardware provider to service RealPage clients’ package locker needs. Read further for details on the RealPage and Luxer One integration. 

This article was published as a press release on June 12, 2018. You can check out the full release here.

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Resident holding package and coffee smiling in front of Luxer One smart package lockers