LUXER ONE BLOG

The Growing Demand for Package Management Solutions in Multifamily Communities

The global B2C e-commerce market reached $4.8 trillion in 2023 and is expected to grow to $9 trillion by 2032. A growth rate of 7% is anticipated over the next 3 years alone! With the surge in e-commerce, multifamily properties are facing unprecedented challenges in package management.

From daily deliveries to seasonal peaks, property managers need innovative solutions to meet residents’ expectations and reduce operational burdens.

The Multifamily Package Problem

Online shopping continues to grow, with more residents expecting seamless delivery and storage options. During peak periods—like the holiday season—property managers can be overwhelmed by the volume of incoming packages, creating bottlenecks in traditional storage areas.

According to industry insights, nearly half of holiday shoppers now make most of their purchases online, intensifying the need for effective package management at residential properties.

Traditional approaches, such as leaving packages with leasing offices, are no longer sustainable. Staffing constraints and limited storage capacity can lead to delays, misplaced deliveries, and frustrated residents—impacting retention and property reputation.

Future-Ready Solutions

In today’s competitive market, multifamily communities are turning to technology to improve operations and elevate the resident experience. Luxer One’s offerings address a critical pain point while also contributing to property value and retention rates.

As the demand for e-commerce continues to grow, properties equipped with advanced package management solutions are better positioned to meet resident expectations and thrive.

Transform Your Package Management

Luxer One offers a range of solutions tailored for multifamily properties, including:

1. Smart Lockers and Package Rooms: With 100% package acceptance and superior technology, these solutions are designed to store packages securely until residents are ready to retrieve them.

2. Temporary Capacity Expansions: Flex Locker is a temporary, budget-friendly solution for peak periods. These mobile, wirelessly connected lockers can be deployed within minutes, requiring no additional site preparation. Perfect for the holiday package piles.

3. Flexible Billing Plans: Tight budgets shouldn’t mean sacrificing the overall resident experience. Install smart lockers with $0 upfront costs with Luxer-as-a-Service (LaaS). Instantly transform your package management into a seamless process while giving properties the opportunity to create a new revenue stream.

These solutions not only optimize package handling but also enhance resident satisfaction by providing reliable, secure delivery access. Furthermore, the ease of installation and scalability ensures properties can adapt to changing needs without significant upfront investments.

By proactively implementing solutions like Luxer One’s smart lockers and Flex Lockers, property managers can alleviate the operational stress of package surges and keep residents satisfied year-round, no matter the volume.

Prepare your community today! Contact us below to get started.

Resources: Capitol One Research

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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