LUXER ONE BLOG

Accessible Package Lockers for Every Resident: How Luxer One Designs with Inclusion in Mind

ADA Day is more than a date on the calendar, it’s a powerful reminder that accessibility isn’t just about checking boxes. For property and asset managers, it’s about building communities where every resident feels empowered and included. From mobility challenges to cognitive or sensory impairments, accessibility needs vary but your package management system should meet them all.

At Luxer One, we believe that everyone deserves equal access to essential services. That’s why we’ve built accessible package lockers from the ground up, not just to meet ADA standards, but to exceed expectations.

What Makes a Package Locker ADA Compliant?

ADA compliance is more than hardware specs. It’s a commitment to design that removes barriers for everyone. According to the Americans with Disabilities Act (ADA), accessibility in package systems includes:

Reachable compartments (between 15″ and 48″ from the ground)
Clear, readable instructions
Accessible user interfaces for those with hearing, vision, mobility, or cognitive disabilities
Adequate space for wheelchair access

At Luxer One, our lockers are designed to meet these requirements at every touchpoint ensuring every resident can retrieve packages independently and confidently.

How Luxer One Builds Accessible Package Lockers from the Start

Visual Impairments

Our Assistive Controller empowers residents with low or no vision. With a built-in headphone jack and tactile control button, users receive step-by-step audio instructions through their headphones. Every package pickup is clear and easy to follow.

Hearing Impairments

Every locker interface includes written prompts and visual cues to ensure residents who are deaf or hard of hearing can complete pickup without audio assistance. It’s part of our philosophy: clear, simple communication for all.

Cognitive Impairments

We’ve designed our system to be intuitive, with minimal steps and clear on-screen guidance. For residents with cognitive disabilities or processing challenges, our lockers eliminate confusion and offer a predictable, user-friendly experience.

Mobility Impairments

Our lockers are installed within ADA-compliant height ranges, with accessible compartments and a system interface at the appropriate height. Residents can also use our mobile app to set a “Locker Height Preference”, ensuring their packages are placed in accessible compartments (below 4 feet) whenever possible.

Installation with Intent

We don’t leave accessibility up to chance. Every Luxer One installation follows strict ADA layout guidance to ensure lockers and rooms are compliant with federal regulations and local building codes.

Additional Support from Luxer Liaison

For residents needing extra assistance, especially when handling oversized or heavy items, our Luxer Liaison service can step in. On-site staff can facilitate to-the-door deliveries and help bridge any gaps, adding a personal layer of accessibility support.

Accessible, ADA Compliant Package Lockers That Are Future-Ready

Inclusive design isn’t just a legal responsibility, it’s a competitive advantage. Communities that prioritize accessibility see stronger resident satisfaction, higher retention, and fewer complaints.

As accessibility expectations evolve, Luxer One is ready. Our technology and support services help properties stay ahead of regulations while serving a broader, more diverse resident base.

Want more tips on evaluating the right package system? Don’t miss our guide: What to Look for in a Package Management Solution.

Let’s Make Your Community More Inclusive

This ADA Day, let’s do more than raise awareness by taking action.

If you’re ready to install accessible package lockers that meet ADA standards and support every resident, Luxer One is here to help.

Contact us to find your future-ready package management solution.

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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Top 5 Challenges Property Managers Will Face in 2026

The multifamily housing industry is entering 2026 with a mix of optimism and caution. New supply pipelines, shifting resident expectations, and tightening budgets are reshaping how property managers operate. While many of these trends have been building for years, 2026 will be the year they converge, putting more pressure on efficiency, service quality, and decision-making at every level.
To stay ahead, regional and property managers will need to plan strategically, invest in automation, and strengthen partnerships that can withstand the next wave of industry change.
Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.
Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.
According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

Holiday BOPIS Case Study Breakdown: How Smart Lockers Streamline Seasonal Fulfillment

The holiday season has become retail’s ultimate stress test and Buy Online, Pick Up In Store (BOPIS) operations are often the first to feel the pressure. With peak order volumes up to 40% higher than average, many retailers struggle to balance customer expectations with limited staff and store space.
Luxer One’s new case study, How Smart Lockers Transformed Holiday BOPIS for a National Retailer, offers an inside look at how one major brand overcame those challenges using automated smart locker technology. The results? Faster pickup times, reduced labor strain, and higher customer satisfaction across hundreds of stores nationwide.

Why is Last-Mile Delivery Such a Challenge for Property Managers?

“Last-mile delivery” refers to the final step where a shipment moves from a transportation hub or carrier vehicle to its destination. For property managers in multifamily communities, this step has become one of the most difficult parts of daily operations. Rising package volumes, limited staff capacity, and growing resident expectations have turned last-mile logistics into a constant balancing act between efficiency and service.
In this guide we’ll explain the most common last-mile delivery challenges for property managers, explore how they affect community operations, and highlight practical ways to solve them.
That’s where parcel lockers come in. These secure, automated systems have become one of the most effective ways to manage the growing volume of deliveries while keeping residents happy and operations efficient. They combine security, convenience, and technology to simplify the entire delivery process from carrier drop-off to resident pickup. To stay ahead, regional and property managers will need to plan strategically, invest in automation, and strengthen partnerships that can withstand the next wave of industry change.
Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.
Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.
According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

What Are Parcel Lockers and How Do They Work for Multifamily Communities

With online shopping now the norm, apartment communities are seeing more package deliveries than ever before. According to the National Multifamily Housing Council, the average community receives 250–400 packages per week, a number that can double during the holidays. For property teams, that means more time spent managing deliveries, handling resident complaints, and troubleshooting lost or stolen packages.
That’s where parcel lockers come in. These secure, automated systems have become one of the most effective ways to manage the growing volume of deliveries while keeping residents happy and operations efficient. They combine security, convenience, and technology to simplify the entire delivery process from carrier drop-off to resident pickup. To stay ahead, regional and property managers will need to plan strategically, invest in automation, and strengthen partnerships that can withstand the next wave of industry change.
Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.
Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.
According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

Porch Pirates: How to Handle Package Theft During the Holidays

The holiday season means a surge in online orders, and unfortunately, a corresponding uptick in package theft. In 2024, as many as 58 million packages were stolen nationwide, resulting in an estimated $12 billion to $16 billion in losses.
Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.
Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.
According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

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