LUXER ONE BLOG

Luxer Liaison: A White-Glove Concierge Package Service

Managing resident deliveries has become one of the most time-consuming challenges for multifamily communities. Property managers are stuck juggling security, space, and staff workload. That’s where Luxer Liaison, our white-glove concierge package service, steps in.

Instead of adding to your team’s to-do list, Liaison takes package management completely off their hands. Here’s what you need to know:

What is a white-glove concierge package service?

A white-glove concierge package service is a premium delivery management solution where every step from accepting packages to handing them off to residents is handled for you. With Luxer Liaison, trained concierge staff manage the entire process so property teams can focus on operations and resident satisfaction.

What Is Luxer Liaison?

Luxer Liaison is Luxer One’s answer to the need for onsite package management. Our Liaisons are trained team members that step in as dedicated package managers for your property. They ensure packages are logged, organized, and delivered without adding pressure to your staff.

From daily audits to oversized package delivery, Liaison is the gold standard for properties that want to offer residents a premium, stress-free experience.

How do concierge package services benefit property managers?

For managers and leasing teams, the benefits are immediate:

Frees up staff time from sorting and logging packages.
Boosts resident satisfaction with a seamless pickup experience.
Improves security by reducing lost or misplaced deliveries.

In short: fewer headaches, happier residents, and more time for what matters most.

What makes Luxer Liaison different from other services?

Not all concierge solutions are built the same. Luxer Liaison offers:

Hands-off management: Our team handles every step of the process.
24/7 support for both residents and staff.
Seamless integration with property management systems.

Professional service designed to match your community’s standards.

Is a concierge package service a good fit for my property?

Luxer Liaison is best suited for:

Communities with high delivery volumes.
Luxury or high-rise properties where service is an extension of brand experience.
Properties where staff are already stretched thin.

If package management is eating into staff time or impacting resident experience, it’s worth considering.

How does this compare to other package solutions?

A concierge package service doesn’t replace lockers or package rooms—it complements them. For many properties, a hybrid approach works best. For example, you might use Luxer Liaison to handle oversized deliveries while a smart package room manages daily resident packages.

Explore more in our Ultimate Guide to Smart Package Rooms.

Ready to simplify package management?

Revolutionize your package management today with Luxer Liaison. Enjoy peace of mind with every package.

Contact our team today to learn how our white-glove concierge package service can elevate your resident experience.

For a deeper dive into all package management options, don’t forget to download our Multifamily Package Management Guide.

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.
Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.
According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

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Luxer One’s new case study, How Smart Lockers Transformed Holiday BOPIS for a National Retailer, offers an inside look at how one major brand overcame those challenges using automated smart locker technology. The results? Faster pickup times, reduced labor strain, and higher customer satisfaction across hundreds of stores nationwide.

Why is Last-Mile Delivery Such a Challenge for Property Managers?

“Last-mile delivery” refers to the final step where a shipment moves from a transportation hub or carrier vehicle to its destination. For property managers in multifamily communities, this step has become one of the most difficult parts of daily operations. Rising package volumes, limited staff capacity, and growing resident expectations have turned last-mile logistics into a constant balancing act between efficiency and service.
In this guide we’ll explain the most common last-mile delivery challenges for property managers, explore how they affect community operations, and highlight practical ways to solve them.
That’s where parcel lockers come in. These secure, automated systems have become one of the most effective ways to manage the growing volume of deliveries while keeping residents happy and operations efficient. They combine security, convenience, and technology to simplify the entire delivery process from carrier drop-off to resident pickup. To stay ahead, regional and property managers will need to plan strategically, invest in automation, and strengthen partnerships that can withstand the next wave of industry change.
Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.
Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.
According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

What Are Parcel Lockers and How Do They Work for Multifamily Communities

With online shopping now the norm, apartment communities are seeing more package deliveries than ever before. According to the National Multifamily Housing Council, the average community receives 250–400 packages per week, a number that can double during the holidays. For property teams, that means more time spent managing deliveries, handling resident complaints, and troubleshooting lost or stolen packages.
That’s where parcel lockers come in. These secure, automated systems have become one of the most effective ways to manage the growing volume of deliveries while keeping residents happy and operations efficient. They combine security, convenience, and technology to simplify the entire delivery process from carrier drop-off to resident pickup. To stay ahead, regional and property managers will need to plan strategically, invest in automation, and strengthen partnerships that can withstand the next wave of industry change.
Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.
Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.
According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

Porch Pirates: How to Handle Package Theft During the Holidays

The holiday season means a surge in online orders, and unfortunately, a corresponding uptick in package theft. In 2024, as many as 58 million packages were stolen nationwide, resulting in an estimated $12 billion to $16 billion in losses.
Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.
Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.
According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

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