Is Customer Support available during quarantine?

Yes, our Customer Support team transitioned to working at home in early March, and continue to support you with your package deliveries. We are committed to helping you with your deliveries in the difficult time.

How long do I have to pick up my packages?

The amount of time you have to pick up your package(s) varies, and is determined by your property management. For specifics to your property, you can log into your account at and go to the “Settings” tab.

What happens if I receive a delivery and I am not signed up?

This will vary based upon the courier and the property. If you receive a notification that a delivery was made, and you are not signed up, it was either returned to the courier’s hub, or was delivered into your property management’s account. If you are not sure where your package is, a Luxer One Customer Service Representative would be happy to assist you. You can reach us by using the “Contact Us” form at, or by calling us at 415-390-0123.