LUXER ONE BLOG

Beyond the Package Room: The Versatility of Smart Lockers

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations based in public spaces are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

At Luxer One, we’re helping cities, businesses, and event venues reimagine how they operate in shared spaces, unlocking new value in government, hospitality, and entertainment settings.

Smarter Government Services: Asset Exchange Made Easy

Public service agencies are often handling time-sensitive, high-touch transactions such as vehicle paperwork, legal documents, or even police evidence. Traditionally, these handoffs involve scheduled pickups, manual phone calls, and limited availability, creating delays and inefficiencies for both staff and the public.

Luxer One smart lockers automate asset exchanges with real-time notifications, secure access codes, and offer 24/7 availability. For one tax collector’s office in Florida, Luxer One significantly reduced turnaround times and increased user satisfaction by switching to a locker-based system. Their customers appreciated the ease of use and 96% were happy with their experience. Similarly, a Police Department in California improved safety and transparency in their evidence release process all without needing extra staff on hand. In one year, the police department returned over 740 items to patrons, all while giving valuable time back to their office.

Elevating Guest Experience in Hospitality

Hotels are increasingly looking for ways to enhance convenience without adding strain to front desk operations. Smart lockers for hotels offer a seamless way for guests to store luggage before check-in or after checkout, pick up packages at their convenience, or access personal items without waiting in line. With 24/7 accessibility and mobile-friendly notifications, travelers gain more freedom to enjoy their stay, whether they want to explore the property, grab a bite to eat, or start their vacation early. For extended-stay guests, lockers provide a secure and contactless method to receive deliveries, improving satisfaction while reducing staff workload.

Quick-service restaurants (QSRs) face a different kind of challenge: managing high-volume takeout during peak periods without sacrificing speed or accuracy. Staff places each order in a locker, and customers receive an alert when their order is ready. For customers, they’re guaranteed the right order every time, without waiting in long lines. For restaurants, this means faster turnover and a more polished, contactless experience that keeps guests coming back.

A Game-Changer for Events and Venues

Stadiums, concert halls, and public attractions often face strict security policies and high guest traffic. Bag restrictions are common, but offering no safe place to store belongings can lead to frustration, long lines, and even lost ticket sales.

That’s where DropLocker by Luxer One comes in. These mobile, weather-resistant lockers are perfect for large-scale events and permanent installations. Fans can stash bags before entry and retrieve them later via mobile app, with no staff needed. Recent deployments at sports stadiums and festivals have not only improved the guest experience and reduced security lines, but also created new revenue streams. With each rental, your venue can generate recurring revenue and offer ad wraps for local sponsorships.

Solutions Built for Your Business

The versatility of smart lockers lies in their ability to adapt to the unique needs of each environment. Whether you’re a city department looking to modernize, a restaurant seeking faster handoffs, or a venue aiming to elevate the fan experience, Luxer One has a solution built for your public space.

Wherever there’s a need for secure, efficient, and flexible service, Luxer One gets it done. If you’re interested in learning more about how smart lockers could work in your space, contact our team to get started!

Holiday Shopping Season Prep: Why BOPIS Lockers Are the Ultimate Retail Advantage

As the summer sun blazes, smart retailers are already implementing strategies for holiday shopping season prep. With consumer behaviors evolving and expectations rising, retailers are looking for innovative ways to bring customers in-store, improve their experience, and ensure efficient operations. In this blog we’ll cover this year’s holiday season trends, emerging issues, and the must-have solutions.

How to Prepare Your Community for Incoming Holiday Package Piles

Holiday cheer is coming, but so are the holiday package piles. Every year, November and December bring a spike in online shopping that puts pressure on even the most organized communities.
Without the right systems in place, this seasonal surge can lead to overwhelmed package rooms, rising operational costs, and frustrated residents. If you’re not planning ahead now, the holidays will plan themselves right into your budget and staff bandwidth.

Luxer Liaison: A New Era of Parcel Room Management in Canada Begins

Luxer One is proud to announce the official launch of Luxer Liaison in Canada, a premium parcel room management service designed to meet the rising demands of multifamily communities. Our first deployment in Toronto, at a Hines-managed property, marks the beginning of a smarter, more secure future for parcel delivery across the country.

How to Solve Carrier Compliance Issues for Multifamily Deliveries

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

How to Choose a Package Management Vendor That Won’t Disappear on You

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

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