The Luxer One Blog

What is the best package solution for large multifamily properties?

Package Rooms vs. Package Lockers vs. Concierge. What is the Best Package Solution?

September 4, 2025

Package management has become one of the most pressing challenges for multifamily communities. With residents shopping online more than ever, package rooms are overflowing, staff are overwhelmed, and property reputation is on the line. The right system isn’t just about convenience, it’s about protecting resident satisfaction, reducing staff workload, and future-proofing your operations.

This guide answers the most common questions property managers ask when weighing smart package lockers, package rooms, and traditional on-site staff.

2025 Mid-Year Retail Industry Report: The Trends Driving Change

August 19, 2025

The first half of 2025 has been a turning point for retail. Shrink is climbing, inflation is cooling but still biting, shoppers are returning with new spending habits, and labor shortages continue to reshape operations.
The 2025 Mid-Year Retail Industry Report breaks down the trends that matter most, complete with data, expert analysis, and takeaways for the months ahead. Download the full report now.

Preparing Smart Lockers for Storms: Keep Your System Running in Any Weather

August 11, 2025

Storm season can bring more than just rain! Hurricanes, tornadoes, blizzards, and sudden temperature swings can all threaten your property’s operations. When the weather turns dangerous, the last thing property managers should worry about is whether their smart lockers will fail.
Your package management systems should be built to withstand the toughest conditions. One of our priorities at Luxer One is building systems that last through any conditions. To help prepare you for the inclement weather that hurricane season may bring, we’ve compiled some tips and tricks to ensure your systems are running when it matters most.

Accessible Package Lockers for Every Resident: How Luxer One Designs with Inclusion in Mind

July 22, 2025

ADA Day is more than a date on the calendar, it’s a powerful reminder that accessibility isn’t just about checking boxes. For property and asset managers, it’s about building communities where every resident feels empowered and included. From mobility challenges to cognitive or sensory impairments, accessibility needs vary but your package management system should meet them all.

Holiday Shopping Season Prep: Why BOPIS Lockers Are the Ultimate Retail Advantage

July 15, 2025

As the summer sun blazes, smart retailers are already implementing strategies for holiday shopping season prep. With consumer behaviors evolving and expectations rising, retailers are looking for innovative ways to bring customers in-store, improve their experience, and ensure efficient operations. In this blog we’ll cover this year’s holiday season trends, emerging issues, and the must-have solutions.

Luxer Liaison: A New Era of Parcel Room Management in Canada Begins

July 7, 2025

Luxer One is proud to announce the official launch of Luxer Liaison in Canada, a premium parcel room management service designed to meet the rising demands of multifamily communities. Our first deployment in Toronto, at a Hines-managed property, marks the beginning of a smarter, more secure future for parcel delivery across the country.

How to Solve Carrier Compliance Issues for Multifamily Deliveries

July 1, 2025

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

Beyond the Package Room: The Versatility of Smart Lockers

July 1, 2025

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations in public-facing industries are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

How to Choose a Package Management Vendor That Won’t Disappear on You

June 19, 2025

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

Embracing a Hybrid Office This Summer: How To Keep Your Workplace Moving

June 18, 2025

The summer sun draws more people out of the office and into vacation mode. Whether you’re catching a flight for a much-needed getaway, working from a hotel room, or simply taking advantage of summer Fridays, one thing is certain: you still need to keep work moving. Luxer One smart lockers offer a seamless, secure, and contactless way to manage physical item exchanges, even when your team isn’t physically present.

[Associated Press] Lobby Crush: Online Shopping Leads to Mountains of Boxes

September 10, 2019

Luxer One was featured in this Washington Post story on the innovations solving for the boom in package deliveries. Read on for our perspective on how apartment managers can solve their operational challenges.

How Universities Manage Student Packages: One Campus’s Turning Point

September 3, 2019

Package delivery has become a defining operational challenge for universities. As students rely more heavily on online shopping for everything from textbooks to daily essentials, campus mailrooms and housing teams are under increasing pressure to keep up.
For one university, the issue reached a critical point. What began as a manageable flow of deliveries quickly evolved into an operational bottleneck that strained staff, disrupted students, and exposed the limits of traditional package handling methods. This case study explores how the university addressed the issue and what it reveals about how universities manage student packages effectively today.

[Apple Insider] Apple Business Solutions: Luxer One Parcel Lockers

August 23, 2019

Parcel lockers are transforming how businesses manage deliveries, offering a secure and efficient alternative to traditional mailrooms. When paired with intuitive iOS software, these systems become even more powerful—creating a seamless experience for both administrators and end users.

In the article below, AppleInsider highlights how Luxer One leverages parcel lockers and iOS software to modernize package management for businesses. Continue reading for key insights, or view the original coverage on AppleInsider for the full story.

[RETHINK Retail] How to Bring Online Shoppers Into Your Brick and Mortar Store

August 9, 2019

Retail has fundamentally changed. Today’s online shoppers expect convenience, speed, and flexibility, but that doesn’t mean physical stores are out of the equation. In fact, services like BOPIS (Buy Online, Pick Up In Store) are creating new opportunities for retailers to drive foot traffic while meeting modern expectations.

In this interview with RETHINK Retail, Luxer One’s Director of Communications, Melody Akhtari, discusses smart locker solutions for retail stores. We break down how retailers can bridge the gap between eCommerce and in-store experiences, and why the right pickup strategy can turn online demand into in-store engagement.
Watch the video below, or read on for a full transcript.

[CR80 News] How Smart Lockers Improve Your Campus Mailroom

August 2, 2019

As package volume continues to rise across university campuses, traditional mailroom processes are being pushed to their limits. What once worked for handling student deliveries is quickly becoming inefficient, time-consuming, and difficult to scale.
In this 2019 interview, Tyler Hansen, former Vice President of Sales at Luxer One, shared how smart lockers improve campus mailrooms by streamlining operations and enhancing the student experience. Watch the interview or read the article below to learn more.

Luxer One Enters the Self-Storage Industry

March 29, 2019

Luxer One is entering the self-storage industry with our new partner, PTI Security Systems. Together, we’ve developed a secure and intuitive integration between our two solutions.

Luxer One Joins the ASSA ABLOY Family

December 19, 2018

We’re excited to share the news that Luxer One has been acquired by ASSA ABLOY, the world’s preeminent lock and access control company.

Ever since our founding, we’ve operated under the mission to relentlessly improve how the world receives goods. Today, we join the ASSA ABLOY family of brands in the US to execute on this mission even better than before.

Our team of over 130 employees will continue to operate as usual from our Sacramento headquarters. The added resources and expertise to help us achieve our goals and go above & beyond for our customers.

Read the full press release below, published on December 19, 2018.

Arik Levy Interview: The Entrepreneurial Journey Behind Luxer One

Interview with Arik Levy: The Entrepreneurial Journey to Luxer One

August 9, 2018

Behind every successful company is a story of experimentation, persistence, and a willingness to rethink how things work. In this Arik Levy interview with Business Building Rockstars Show, we explore the Luxer One journey from early entrepreneurial experiences to building one of the most trusted package management solutions in the multifamily industry.
Luxer One has grown into a leading provider of smart locker systems that help properties manage the growing volume of deliveries while improving the resident experience. But like many startups, the company’s path began with identifying a real-world operational challenge and developing a smarter way to solve it.
In the conversation below, Arik shares insights from his entrepreneurial career, the lessons learned along the way, and how those experiences ultimately shaped the vision for Luxer One.

Luxer One on Becoming a Certified RealPage Exchange App Partner

June 20, 2018

Big news! We’re excited to announce that Luxer One has become a Certified RealPage Exchange App Partner. We’ve been working to build this integration with the RealPage team to make life easier for our customers. This deeper partnership with RealPage allows us to do just that. We’re working together to provide our shared customers with an unparalleled level of service.

Furthermore, RealPage has selected Luxer One as the hardware provider to service RealPage clients’ package locker needs. Read further for details on the RealPage and Luxer One integration.

This article was published as a press release on June 12, 2018. You can check out the full release here.

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