LUXER ONE BLOG

See how Luxer One’s Smart Locker Solutions are revolutionizing package delivery,
bag storage, device management and so much more on the Luxer One blog!

How to Improve the Resident Experience with Package Management

How to Improve the Resident Experience with Package Management

In today’s multifamily housing landscape, the “resident experience” has evolved from a bonus to a baseline expectation. Renters expect smart amenities, reliable services, and frictionless daily living. Few areas impact that more directly than how their packages are handled.
With online orders reaching record highs each year, package management has become a cornerstone of modern multifamily operations. But how exactly can better systems improve resident satisfaction? Let’s take a closer look.

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Holiday Helpers: How Luxer Liaisons Make Holiday Deliveries Seamless

Holiday Helpers: How Luxer Liaisons Make Holiday Deliveries Seamless

Every year, the holiday season brings a mix of cheer and chaos to multifamily communities. As online shopping peaks, package rooms overflow and staff scramble to manage the influx. Between Black Friday and New Year’s, package volume across Luxer One properties can surge by 50% or more, according to internal data referenced in this holiday preparation blog.
For residents, that means longer wait times and missed notifications. For property teams, it means overextended schedules and operational headaches. The result? A season that should build goodwill with residents can instead become one of the most stressful times of the year.
Fortunately, there’s a better way to make holiday deliveries seamless, and it starts with dedicated, on-site support.

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How to Automate Your Office Mailroom with Smart Package Systems

How to Automate Your Office Mailroom with Smart Package Systems

In today’s workplace, the volume of incoming packages and mail at corporate offices is higher than ever. From vendor shipments to employee-online orders, mailrooms are under pressure. If your team still relies on manually logging delivery slips, paging recipients, or stuffing dozens of parcels into storage rooms, it’s time to rethink the workflow.
In this article we’ll answer your key questions on how to automate your office mailroom. We’ll discuss how modern smart package systems are designed not just for letters but full-scale package management. These types of package solutions for offices help you streamline operations, improve security, delight employees, and support sustainability goals.

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How Retailers Can Make the Buy-Online, Pick-Up-In-Store Process Easier

How Retailers Can Make the Buy-Online, Pick-Up-In-Store Process Easier

When shoppers place orders online and pick them up in a store, it’s called Buy-Online, Pick-Up-In-Store (BOPIS). This hybrid fulfillment model blends the convenience of e-commerce with the immediacy of brick-and-mortar shopping.
As retailers continue to compete on speed, accuracy and seamless experience, being able to make the BOPIS process easier is increasingly a strategic differentiator. For forward-looking retailers, adopting advanced fulfillment infrastructure such as smart lockers and dedicated pickup solutions isn’t a nice-to-have, it’s a necessity.
In this post we’ll explore key questions decision-makers face and why smart lockers are the BOPIS solutions retailers are turning to these days.

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What is Multi-Package Delivery & Why is it Important?

What is Multi-Package Delivery & Why is it Important?

In today’s multifamily communities, the number of deliveries arriving daily has never been higher. Between Amazon, UPS, FedEx, USPS, and local couriers, residents often receive multiple packages from different carriers in a single day. For property managers, that creates both a logistical challenge and an opportunity for smarter operations.
That’s where multi-package delivery comes in: a first-of-its-kind feature introduced by Luxer One, and still the only true solution of its kind in the industry today. This innovative technology allows carriers to deliver multiple packages for the same resident into a single locker, regardless of carrier. It’s a small change with a big impact: simplified deliveries, optimized locker usage, and a faster, more seamless resident experience.

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What is the Luxer One Property Dashboard?

What is the Luxer One Property Dashboard?

Managing modern multifamily communities is no small task. Between resident expectations, delivery volume, and day-to-day logistics, property teams need tools that simplify their world. That’s where the Luxer One Property Dashboard comes in.
Think of it as the central command center for your community’s package management system. Designed with building managers in mind, the dashboard gives you a complete, real-time view of your Luxer One systems across all locations. It’s your one-stop hub for tracking activity, managing support, and optimizing performance, all from a single login.

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Celebrating 500 Million Deliveries: A Milestone in Smart Package Management

Celebrating 500 Million Deliveries: A Milestone in Smart Package Management

This month, Luxer One proudly celebrated its 500 millionth delivery, marking a defining moment in our journey to transform how the world receives packages. What began over two decades ago as a mission to simplify last-mile delivery has grown into a nationwide network serving more than 15,000 locations and 11.5 million users. Half a billion successful deliveries later, we’re only getting started!

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Black Friday for Multifamily: How Property Managers Can Prepare for the Package Rush

Black Friday for Multifamily: How Property Managers Can Prepare

Black Friday may only last a day, but its ripple effects on multifamily communities can last for weeks. Not to mention the rise of Cyber Week following this yearly event. As online spending continues to rise, property and regional managers across the U.S. are already bracing for a new surge in package deliveries that will test every part of their operations.
According to Adobe Analytics, U.S. shoppers spent $10.8 billion online on Black Friday 2024, a 10.2% increase year over year. That number is projected to climb even higher in 2025 as retailers start promotions earlier than ever. In fact, 37% of consumers say they now expect holiday sales to begin before Halloween (Sinch, 2025). For multifamily teams, that means the “holiday package season” now stretches from late October through New Year’s.

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Managing Holiday Hotel Operations: Delivering a Seamless Holiday Guest Experience

Managing Holiday Hotel Operations: Delivering a Seamless Holiday Guest Experience

The holiday season is one of the most consequential periods for full-service U.S. hotels. With travel volume peaking, guest expectations rising, and operational demands intensifying, hotels that plan ahead can turn this time into a strategic advantage. In this post, we explore key data and actionable best practices for managing holiday hotel operations, focusing especially on logistics such as guest and staff package management and temporary bag storage.

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[Apple Insider] Apple Business Solutions: Luxer One Parcel Lockers

[Apple Insider] Apple Business Solutions: Luxer One Parcel Lockers

Parcel lockers are transforming how businesses manage deliveries, offering a secure and efficient alternative to traditional mailrooms. When paired with intuitive iOS software, these systems become even more powerful—creating a seamless experience for both administrators and end users.

In the article below, AppleInsider highlights how Luxer One leverages parcel lockers and iOS software to modernize package management for businesses. Continue reading for key insights, or view the original coverage on AppleInsider for the full story.

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[RETHINK Retail] How to Bring Online Shoppers Into Your Brick and Mortar Store

[RETHINK Retail] How to Bring Online Shoppers Into Your Brick and Mortar Store

Retail has fundamentally changed. Today’s online shoppers expect convenience, speed, and flexibility, but that doesn’t mean physical stores are out of the equation. In fact, services like BOPIS (Buy Online, Pick Up In Store) are creating new opportunities for retailers to drive foot traffic while meeting modern expectations.

In this interview with RETHINK Retail, Luxer One’s Director of Communications, Melody Akhtari, discusses smart locker solutions for retail stores. We break down how retailers can bridge the gap between eCommerce and in-store experiences, and why the right pickup strategy can turn online demand into in-store engagement.
Watch the video below, or read on for a full transcript.

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How Smart Lockers Improve Your Campus Mailroom

[CR80 News] How Smart Lockers Improve Your Campus Mailroom

As package volume continues to rise across university campuses, traditional mailroom processes are being pushed to their limits. What once worked for handling student deliveries is quickly becoming inefficient, time-consuming, and difficult to scale.
In this 2019 interview, Tyler Hansen, former Vice President of Sales at Luxer One, shared how smart lockers improve campus mailrooms by streamlining operations and enhancing the student experience. Watch the interview or read the article below to learn more.

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Luxer One Joins the Assa Abloy Family

Luxer One Joins the ASSA ABLOY Family

We’re excited to share the news that Luxer One has been acquired by ASSA ABLOY, the world’s preeminent lock and access control company.

Ever since our founding, we’ve operated under the mission to relentlessly improve how the world receives goods. Today, we join the ASSA ABLOY family of brands in the US to execute on this mission even better than before.

Our team of over 130 employees will continue to operate as usual from our Sacramento headquarters. The added resources and expertise to help us achieve our goals and go above & beyond for our customers.

Read the full press release below, published on December 19, 2018.

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Arik Levy Interview: The Entrepreneurial Journey Behind Luxer One

Interview with Arik Levy: The Entrepreneurial Journey to Luxer One

Behind every successful company is a story of experimentation, persistence, and a willingness to rethink how things work. In this Arik Levy interview with Business Building Rockstars Show, we explore the Luxer One journey from early entrepreneurial experiences to building one of the most trusted package management solutions in the multifamily industry.
Luxer One has grown into a leading provider of smart locker systems that help properties manage the growing volume of deliveries while improving the resident experience. But like many startups, the company’s path began with identifying a real-world operational challenge and developing a smarter way to solve it.
In the conversation below, Arik shares insights from his entrepreneurial career, the lessons learned along the way, and how those experiences ultimately shaped the vision for Luxer One.

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Luxer One on Becoming a Certified RealPage Exchange App Partner

Luxer One on Becoming a Certified RealPage Exchange App Partner

Big news! We’re excited to announce that Luxer One has become a Certified RealPage Exchange App Partner. We’ve been working to build this integration with the RealPage team to make life easier for our customers. This deeper partnership with RealPage allows us to do just that. We’re working together to provide our shared customers with an unparalleled level of service.

Furthermore, RealPage has selected Luxer One as the hardware provider to service RealPage clients’ package locker needs. Read further for details on the RealPage and Luxer One integration. 

This article was published as a press release on June 12, 2018. You can check out the full release here.

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Resident holding package and coffee smiling in front of Luxer One smart package lockers