LUXER ONE BLOG

Spring Cleaning for Multifamily: Ensure Efficient Deliveries with Regular Audits

With the rise of e-commerce, communities are handling more packages than ever before. In fact, our data reveals that the average apartment complex receives between 50 to 100 packages per day, with that number surging even higher during peak shopping seasons. The global B2C ecommerce market reached $4.8 trillion in 2023 and is expected to grow to $9 trillion by 2032. A growth rate of 7% is anticipated over the next 3 years alone!

Conducting routine package audits is one of the simplest yet most effective ways to maintain order and improve efficiency in your community. Packages can pile up quickly, and when deliveries are misplaced, lost, or left unclaimed, frustration builds. Not only do residents become unhappy, but staff members also waste valuable time resolving these issues.

By implementing regular audits, your team can keep package areas organized, ensure prompt deliveries, and streamline overall management. Here’s how to make it an efficient and effective process:

Step 1: Establish a Package Audit Schedule

Scheduling consistent package audits is key to preventing clutter and confusion. We recommend performing audits weekly or biweekly to stay on top of deliveries. This proactive approach eliminates package pileups and ensures your storage area remains clear, organized, and easy to navigate.

Step 2: Categorize Deliveries for Easy Retrieval

Sort packages by factors like:

Delivery date
Building section or floor
Resident last name or unit number

This method allows staff to locate packages faster, reducing frustration for both employees and residents. A structured storage system also minimizes the risk of lost or forgotten deliveries.

Step 3: Train Staff in Thorough Audit Procedures

An efficient audit process depends on well-trained staff. Ensure your team understands your tracking software and follows standardized steps when conducting audits. Clear procedures will boost accountability and ensure consistent results.

If you’re utilizing a package management solution such as smart lockers or package rooms be sure to educate staff on how to review the system. When packages are delivered and picked up appropriately it’s easier for the system to send the correct notifications. Additionally, reviewing whether lockers are truly occupied can help ensure delivery optimization for carriers.

Step 4: Leverage Professional Support

If your team is stretched thin, bringing in additional support can save time and improve outcomes. Luxer Liaison, an exclusive service for Luxer One clients, offers dedicated on-site support to manage your community’s package volume. Our Liaisons:

Oversee regular package audits
Manage all direct communications with residents via email
Develop and maintain relationships with carriers
Deliver oversized packages straight to residents’ doors

Experience improved organization, reduced staff stress, and happier residents with the helpful hands of Luxer Liaisons.

Stay Ahead with Smart Package Management

Proactive package audits are a simple yet powerful tool to maintain order and ensure deliveries flow smoothly. Whether you implement an internal audit schedule or opt for Luxer Liaison support, taking control of your package management strategy will enhance resident satisfaction and improve staff efficiency.

Discover how we can help streamline your package process when you contact us today!

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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Refrigerated Package Lockers & Their Benefit to Apartments

As grocery delivery, meal kits, and prescription drop-offs become part of everyday apartment living, package management is no longer just about boxes. Property teams are now responsible for time-sensitive, perishable deliveries that cannot sit in an office or hallway for hours.
That’s where refrigerated package lockers come in. Designed specifically to protect temperature-controlled items while maintaining secure access, refrigerated lockers help apartment communities reduce liability, streamline operations, and deliver a better resident experience. All while taking work off the onsite teams plates.
Below, we break down how refrigerated lockers work, why they matter, and how they fit into a modern package management strategy.

The Most Secure Way To Manage Package Delivery For Apartments

Package theft remains one of the most common and frustrating issues in multifamily communities. As online ordering continues to rise, property teams are under increasing pressure to protect resident deliveries while maintaining efficient operations.
So what is the most secure way to manage package delivery for apartments today?
While no system can eliminate theft entirely, automated package delivery solutions, specifically smart lockers and secure package rooms, offer the strongest combination of access control, visibility, and accountability available to apartment communities. When implemented correctly, these systems significantly reduce risk compared to unmanaged alternatives like office lobbies or doorstep delivery.
Below, we break down how these systems work, why they are more secure, and what properties should consider when evaluating package security.

The Benefits of AI-Powered Chat Bots for Customer Support

It’s no secret that customer support is a core part of the resident experience and a critical factor in how property teams manage their day-to-day workload. Residents expect fast answers. Property managers need reliable tools. And operators want partners who can support both without adding friction.
AI-powered chat bots are emerging as a practical and trustworthy first line of customer support. Not as a replacement for people, but as a way to ensure humans are available where they matter most.
From a proptech perspective, the conversation around AI has matured. The question is no longer whether AI belongs in customer support, but how it can be used responsibly, transparently, and effectively in multifamily environments.

How to Prepare Your Smart Lockers for the Cold Weather

Cold weather brings more than just resident complaints about icy sidewalks. Freezing temperatures, snow buildup, and moisture intrusion can quietly impact outdoor smart locker systems if they are not properly prepared. For property managers and on-site teams, winter readiness is less about emergency fixes and more about preventative care that keeps package operations running smoothly all season long.
Whether your lockers are fully outdoors or semi-exposed, taking a few proactive steps before temperatures drop can help protect hardware, reduce service disruptions, and extend the life of your system. Here is your practical guide to preparing smart lockers for cold weather.

The Future of PropTech in Multifamily: What Operators Need to Know Heading Into 2026

If there’s one word I’d use to describe the current state of proptech in multifamily, it’s this: cautious.
We are surrounded by technology. New platforms, new tools, new promises. And yet, adoption across the industry is still slower than many people expected. That doesn’t mean operators aren’t interested. It means they’re being thoughtful. They’re asking the right questions. And frankly, they’re navigating a lot of noise.
As we look toward 2026, I believe the future of proptech in multifamily will be defined less by flashy new tools and more by clarity, consolidation, infrastructure, and long-term flexibility. This is not about chasing trends. It’s about building a foundation that allows properties to adapt, scale, and deliver real value to both staff and residents.

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