LUXER ONE BLOG

The Smarter Way to Handle Asset Exchange for Tax Collectors

Tax Day is right around the corner, and tax collector offices are on the lookout for more efficient, secure ways to manage client transactions. Traditional manual systems make tracking and exchanging assets with clients tedious and time-consuming. It’s time to enhance your asset management with a modern, time-saving solution: smart lockers!

A Smarter Way to Handle Asset Exchange

The Indian River County Tax Collector in Vero Beach, Florida, previously relied on a manual system involving a filing cabinet on wheels. Staff had to log every transaction manually and call each client when their work was ready for pick-up. Limited office space compounded the issue, with paperwork piling up while waiting for clients to collect their items.

Enter Luxer One. As Eder, Director of Operations for the Indian River Tax Collector, explains:

“The Luxer locker system has provided the security, flexibility, and accessibility we needed—at an affordable price.”

Enjoy a secure, user-friendly, and cost-effective asset management solution with the Luxer One smart lockers. This solution will enhance document security, enable usage reporting, and automate pickup notifications which ultimately frees up staff to focus on higher-priority tasks and reducing turnaround times.

At Indian River, the main users are motor vehicle dealers, who rely on the lockers for dropping off and picking up work and inventory. Due to increased usage and positive feedback, the office has expanded its Luxer One system to meet growing demand.

Expanding Convenience for Tax Staff

In order to improve transaction processing, the Lee County Tax Collector in Fort Myers, Florida, implemented Luxer One smart lockers. According to Tracy, Chief of Customer Service Operations:

“The smart lockers provide secure and convenient 24/7 access to our dealers and business services community.”

Clients can easily drop off and pick up assets at their convenience, even outside of regular office hours, with 24/7 access to smart lockers. With features like email and text notifications, clients are kept informed every step of the way.

Improved Client Experience

Client satisfaction has been the key driver for implementing the Luxer One system. As Eder notes:

“Customers love that they get a text/email notification and how easy it is to just walk up and get what they need.”

Luxer One smart lockers deliver a seamless, secure, and efficient way for tax collectors to manage asset exchanges. With 24/7 access, automated alerts, and insightful reporting capabilities, these systems are transforming how public offices operate by saving time, resources, and improving the customer experience.

Simplify operations at your tax office today. Contact us below to learn how Luxer One can bring convenience and efficiency to your staff and clients!

How to Choose a Package Management Vendor That Won’t Disappear on You

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

Embracing a Hybrid Office This Summer: How To Keep Your Workplace Moving

The summer sun draws more people out of the office and into vacation mode. Whether you’re catching a flight for a much-needed getaway, working from a hotel room, or simply taking advantage of summer Fridays, one thing is certain: you still need to keep work moving. Luxer One smart lockers offer a seamless, secure, and contactless way to manage physical item exchanges, even when your team isn’t physically present.

Apartmentalize 2025: Key Takeaways and What’s Ahead for Multifamily

Not every package solution is built to go the distance. In multifamily communities, the signs of a failing system show up fast. Overflowing lockers, frustrated staff, and unsupported tech aren’t just annoyances but warning signs that your system is falling behind. Whether you’re managing a struggling site or overseeing an entire portfolio, recognizing these issues early can protect your team, your residents, and your bottom line. Here’s what to watch for.

Luxer One Now Integrates with Grant Street

Florida tax collector branches now have access to a powerful new solution. Luxer One smart lockers are officially integrated with Grant Street! Grant Street is a platform that powers tax collection, ePayments, and auctions for government agencies across the state. This integration gives branches a seamless way to manage secure, contactless document exchanges without ever leaving the Grant Street interface.

5 Warning Signs Your Package Management Solution Isn’t Built to Last

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