LUXER ONE BLOG

Spring Cleaning for Multifamily: Ensure Efficient Deliveries with Regular Audits

With the rise of e-commerce, communities are handling more packages than ever before. In fact, our data reveals that the average apartment complex receives between 50 to 100 packages per day, with that number surging even higher during peak shopping seasons. The global B2C ecommerce market reached $4.8 trillion in 2023 and is expected to grow to $9 trillion by 2032. A growth rate of 7% is anticipated over the next 3 years alone!

Conducting routine package audits is one of the simplest yet most effective ways to maintain order and improve efficiency in your community. Packages can pile up quickly, and when deliveries are misplaced, lost, or left unclaimed, frustration builds. Not only do residents become unhappy, but staff members also waste valuable time resolving these issues.

By implementing regular audits, your team can keep package areas organized, ensure prompt deliveries, and streamline overall management. Here’s how to make it an efficient and effective process:

Step 1: Establish a Package Audit Schedule

Scheduling consistent package audits is key to preventing clutter and confusion. We recommend performing audits weekly or biweekly to stay on top of deliveries. This proactive approach eliminates package pileups and ensures your storage area remains clear, organized, and easy to navigate.

Step 2: Categorize Deliveries for Easy Retrieval

Sort packages by factors like:

Delivery date
Building section or floor
Resident last name or unit number

This method allows staff to locate packages faster, reducing frustration for both employees and residents. A structured storage system also minimizes the risk of lost or forgotten deliveries.

Step 3: Train Staff in Thorough Audit Procedures

An efficient audit process depends on well-trained staff. Ensure your team understands your tracking software and follows standardized steps when conducting audits. Clear procedures will boost accountability and ensure consistent results.

If you’re utilizing a package management solution such as smart lockers or package rooms be sure to educate staff on how to review the system. When packages are delivered and picked up appropriately it’s easier for the system to send the correct notifications. Additionally, reviewing whether lockers are truly occupied can help ensure delivery optimization for carriers.

Step 4: Leverage Professional Support

If your team is stretched thin, bringing in additional support can save time and improve outcomes. Luxer Liaison, an exclusive service for Luxer One clients, offers dedicated on-site support to manage your community’s package volume. Our Liaisons:

Oversee regular package audits
Manage all direct communications with residents via email
Develop and maintain relationships with carriers
Deliver oversized packages straight to residents’ doors

Experience improved organization, reduced staff stress, and happier residents with the helpful hands of Luxer Liaisons.

Stay Ahead with Smart Package Management

Proactive package audits are a simple yet powerful tool to maintain order and ensure deliveries flow smoothly. Whether you implement an internal audit schedule or opt for Luxer Liaison support, taking control of your package management strategy will enhance resident satisfaction and improve staff efficiency.

Discover how we can help streamline your package process when you contact us today!

How to Prepare Your Community for Incoming Holiday Package Piles

Holiday cheer is coming, but so are the holiday package piles. Every year, November and December bring a spike in online shopping that puts pressure on even the most organized communities.
Without the right systems in place, this seasonal surge can lead to overwhelmed package rooms, rising operational costs, and frustrated residents. If you’re not planning ahead now, the holidays will plan themselves right into your budget and staff bandwidth.

Luxer Liaison: A New Era of Parcel Room Management in Canada Begins

Luxer One is proud to announce the official launch of Luxer Liaison in Canada, a premium parcel room management service designed to meet the rising demands of multifamily communities. Our first deployment in Toronto, at a Hines-managed property, marks the beginning of a smarter, more secure future for parcel delivery across the country.

How to Solve Carrier Compliance Issues for Multifamily Deliveries

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

Beyond the Package Room: The Versatility of Smart Lockers

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations in public-facing industries are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

How to Choose a Package Management Vendor That Won’t Disappear on You

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

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