LUXER ONE BLOG

Ready for Travel Season? Here Are 5 Tips for a 5 Star Guest Experience

Guest Experience in Hospitality

The start of June marks the official start to travel season. Hotels face a golden opportunity to deliver five-star experiences to keep travelers returning for each vacation. It doesn’t require a renovation or fancy fixtures, just smarter operations, thoughtful service, and a few key changes.

Whether you manage a single boutique hotel or oversee a portfolio of properties, these five tips will help your team stand out, drive guest satisfaction, and create stays guests will rave about, and come back for.

1. Optimize the Check-In Process

First impressions matter. Long waits at the front desk or confusing check-in processes can start a guest’s stay off on the wrong foot. Allow guests to skip the line by checking in or out directly from their smartphone. Digital key integration makes room access contactless and efficient.

2. Upgrade Your Amenities

People expect more than just a comfortable bed when they travel, they want amenities that enhance their stay. Offer free technology like high-speed Wi-Fi and cable. If you have a gym, keep it clean and available 24/7. If your location offers free breakfast, expand your offerings. Try to include items that are inclusive to those with allergies or dietary restrictions. These little changes go a long way, without breaking the bank.

3. Go Beyond the Stay

Early check-ins and late checkouts are part of travel season life, which means lots of luggage with nowhere to go. Instead of piling bags behind the front desk, offer secure luggage lockers that guests can access on their own schedule. It reduces staff strain and elevates the guest experience. Guests can drop their bags and enjoy their vacation without the added hassle of lugging their items around.

4. Simplify Package Management

Deliveries don’t stop just because you’re on vacation. Especially for extended stay travelers on business trips. Guests expect to receive deliveries without hassle, but managing dozens of daily packages behind the scenes can be chaotic. A smart locker system can automate the process, notifying guests when their items arrive and letting them retrieve packages anytime from their phones.

5. Elevate In-Room Experience

After a long day of travel or sightseeing, guests retreat to their room expecting comfort, functionality, and a touch of luxury. Small details make a big difference. Think about adding plush bedding, blackout curtains, high-quality toiletries, and thoughtful extras like phone charging stations or welcome snacks.

At Luxer One, we help hotels across the country deliver better experiences with smart locker systems designed for luggage storage and package management. Our solutions are secure, contactless, and built for the modern traveler. Smart lockers allow guests to receive deliveries when it’s convenient for them, and store their luggage before and after their stay.

Want to make this summer your best travel season yet? Let’s talk about how Luxer One can streamline your operations and delight your guests— from the moment they arrive to the moment they leave.

How to Choose a Package Management Vendor That Won’t Disappear on You

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

Embracing a Hybrid Office This Summer: How To Keep Your Workplace Moving

The summer sun draws more people out of the office and into vacation mode. Whether you’re catching a flight for a much-needed getaway, working from a hotel room, or simply taking advantage of summer Fridays, one thing is certain: you still need to keep work moving. Luxer One smart lockers offer a seamless, secure, and contactless way to manage physical item exchanges, even when your team isn’t physically present.

Apartmentalize 2025: Key Takeaways and What’s Ahead for Multifamily

Not every package solution is built to go the distance. In multifamily communities, the signs of a failing system show up fast. Overflowing lockers, frustrated staff, and unsupported tech aren’t just annoyances but warning signs that your system is falling behind. Whether you’re managing a struggling site or overseeing an entire portfolio, recognizing these issues early can protect your team, your residents, and your bottom line. Here’s what to watch for.

Luxer One Now Integrates with Grant Street

Florida tax collector branches now have access to a powerful new solution. Luxer One smart lockers are officially integrated with Grant Street! Grant Street is a platform that powers tax collection, ePayments, and auctions for government agencies across the state. This integration gives branches a seamless way to manage secure, contactless document exchanges without ever leaving the Grant Street interface.

5 Warning Signs Your Package Management Solution Isn’t Built to Last

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