LUXER ONE BLOG

The Growing Demand for Package Management Solutions in Multifamily Communities

The global B2C e-commerce market reached $4.8 trillion in 2023 and is expected to grow to $9 trillion by 2032. A growth rate of 7% is anticipated over the next 3 years alone! With the surge in e-commerce, multifamily properties are facing unprecedented challenges in package management.

From daily deliveries to seasonal peaks, property managers need innovative solutions to meet residents’ expectations and reduce operational burdens.

The Multifamily Package Problem

Online shopping continues to grow, with more residents expecting seamless delivery and storage options. During peak periods—like the holiday season—property managers can be overwhelmed by the volume of incoming packages, creating bottlenecks in traditional storage areas.

According to industry insights, nearly half of holiday shoppers now make most of their purchases online, intensifying the need for effective package management at residential properties.

Traditional approaches, such as leaving packages with leasing offices, are no longer sustainable. Staffing constraints and limited storage capacity can lead to delays, misplaced deliveries, and frustrated residents—impacting retention and property reputation.

Future-Ready Solutions

In today’s competitive market, multifamily communities are turning to technology to improve operations and elevate the resident experience. Luxer One’s offerings address a critical pain point while also contributing to property value and retention rates.

As the demand for e-commerce continues to grow, properties equipped with advanced package management solutions are better positioned to meet resident expectations and thrive.

Transform Your Package Management

Luxer One offers a range of solutions tailored for multifamily properties, including:

1. Smart Lockers and Package Rooms: With 100% package acceptance and superior technology, these solutions are designed to store packages securely until residents are ready to retrieve them.

2. Temporary Capacity Expansions: Flex Locker is a temporary, budget-friendly solution for peak periods. These mobile, wirelessly connected lockers can be deployed within minutes, requiring no additional site preparation. Perfect for the holiday package piles.

3. Flexible Billing Plans: Tight budgets shouldn’t mean sacrificing the overall resident experience. Install smart lockers with $0 upfront costs with Luxer-as-a-Service (LaaS). Instantly transform your package management into a seamless process while giving properties the opportunity to create a new revenue stream.

These solutions not only optimize package handling but also enhance resident satisfaction by providing reliable, secure delivery access. Furthermore, the ease of installation and scalability ensures properties can adapt to changing needs without significant upfront investments.

By proactively implementing solutions like Luxer One’s smart lockers and Flex Lockers, property managers can alleviate the operational stress of package surges and keep residents satisfied year-round, no matter the volume.

Prepare your community today! Contact us below to get started.

Resources: Capitol One Research

How to Solve Carrier Compliance Issues for Multifamily Deliveries

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

Beyond the Package Room: The Versatility of Smart Lockers

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations in public-facing industries are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

How to Choose a Package Management Vendor That Won’t Disappear on You

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

Embracing a Hybrid Office This Summer: How To Keep Your Workplace Moving

The summer sun draws more people out of the office and into vacation mode. Whether you’re catching a flight for a much-needed getaway, working from a hotel room, or simply taking advantage of summer Fridays, one thing is certain: you still need to keep work moving. Luxer One smart lockers offer a seamless, secure, and contactless way to manage physical item exchanges, even when your team isn’t physically present.

Apartmentalize 2025: Key Takeaways and What’s Ahead for Multifamily

Not every package solution is built to go the distance. In multifamily communities, the signs of a failing system show up fast. Overflowing lockers, frustrated staff, and unsupported tech aren’t just annoyances but warning signs that your system is falling behind. Whether you’re managing a struggling site or overseeing an entire portfolio, recognizing these issues early can protect your team, your residents, and your bottom line. Here’s what to watch for.

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