LUXER ONE BLOG

From Install to Everyday Excellence: How Luxer One Supports Your Property Every Step of the Way

Property management teams carry more responsibility than ever. Residents are demanding more for their money and with budget concerns, property managers need solutions and vendors they can count on.

According to NAA, nearly 50% of residents now rank package management as one of their top three amenity priorities, with convenience and autonomy as key factors driving satisfaction. Seamless package delivery has become a critical part of daily operations, and the need for reliable systems goes far beyond installation day.

That’s where Luxer One comes in. We are not just a vendor, but a long-term partner. We support your team at every step, from the moment lockers are installed to the ongoing service that keeps everything running smoothly.

Installation That Sets You Up for Success

Installation is the first touchpoint, and we treat it as the foundation for long-term performance. Luxer One’s install team handles the technical details so your team doesn’t have to. We coordinate directly with onsite staff, ensure compliance with site requirements, and test every locker to confirm it’s fully operational.

Our approach eliminates confusion and reduces follow-up, so you start with a system that works the way it should right from day one.

Helping Residents Get Comfortable, Fast

Once the lockers are live, it’s important that residents feel confident using them. Luxer One offers onboarding tools that include instructional emails, signage for shared spaces, and helpful videos.

Residents also have direct access to support through our app, live chat, and customer service teams. That means fewer questions for your front office, faster adoption, and fewer delivery issues to resolve.

Real-Time Support for Property Teams

You deserve solutions that not only meet your needs when they arise but anticipate them. Luxer One is structured to support property teams on a daily basis. Whether you manage one location or a full portfolio, we offer multiple ways to get fast answers and long-term guidance.

Our chatbot handles common issues quickly for both residents and property management, while our support staff, account managers, and territory managers provide deeper assistance when needed. When your team reaches out, they connect with people who understand your system and your goals.

NAA also notes that operational support and training for onsite teams has become a growing priority for property managers particularly as staffing shortages remain a challenge across the industry. Luxer One’s structure is designed to relieve that pressure by being a readily available resource.

Proactive Service Backed by Experts

Lockers are used every day. They need consistent attention to keep performance high. Luxer One provides proactive updates, fast repair scheduling, and detailed reporting to keep your system running without disruption.

For communities that need more hands-on support, Luxer Liaison offers dedicated service tailored to your property’s size and pace. This premium support option helps larger teams stay organized, reduces internal workload, and ensures every locker interaction is smooth from start to finish.

Properties using third-party amenity management or concierge-like services, like Luxer Liaison, are experiencing higher resident satisfaction and retention rates, according to recent NAA amenity space trends.

A System That Keeps Getting Smarter

You need systems that not only solve your current issues but grow along with you over time. With nearly 70% of properties now leveraging PropTech platforms for at least one amenity function, ongoing innovation is a necessary part of maintaining competitive advantage.

At Luxer One we don’t just maintain systems, we improve them. Our software platform is updated regularly to simplify workflows, improve resident notifications, and streamline carrier interactions. These updates happen behind the scenes but have a direct impact on your team’s day-to-day operations. As your property evolves, your locker system evolves with it.

Enjoy Unparalleled Support for Your Community

Luxer One is more than a package solution. We are a support system for property teams and residents alike. From install to everyday use, our commitment to customer care shapes every interaction and builds long-term trust.

Contact us to learn how Luxer One can support your property today!

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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