LUXER ONE BLOG

The Growing Impact of Online Shopping on the Multifamily Industry

The surge in e-commerce has profoundly transformed the multifamily housing industry, especially during peak shopping periods like Black Friday, Cyber Monday, and the December holiday season. This shift has led to a significant increase in package deliveries to apartment communities, presenting both challenges and opportunities for property managers.

E-commerce Growth and Its Implications

Global e-commerce has experienced exponential growth, with projections indicating that online retail sales will continue to rise in the coming years. This trend is particularly evident during the holiday season, where U.S. retail sales between Black Friday and Cyber Monday are projected to reach $75 billion, marking a 5% year-over-year increase.

Research indicates that the average apartment community now receives hundreds of packages weekly, and during holiday shopping periods, those numbers can double or even triple. With more residents purchasing larger, bulkier items online, the logistical strain on property management teams has never been higher.

Challenges for Property Managers

The holiday season amplifies the challenges of package management in multifamily communities:

Logistical Strain: Traditional mailrooms and front desk operations can become overwhelmed by the sheer volume of deliveries, leading to cluttered common areas and increased staff workload.
Security Concerns: With the rise in package deliveries, ensuring the security of residents’ parcels becomes paramount. The risk of theft or misplaced packages can lead to resident dissatisfaction.
Operational Inefficiencies: Staff may find themselves dedicating excessive time to managing deliveries, detracting from other essential duties and potentially increasing operational costs.

The Complete Multifamily Solution

To address these challenges, Luxer One offers innovative package management solutions tailored for the multifamily industry:

Smart Lockers and Package Rooms: These systems provide secure, automated storage for deliveries, ensuring 100% package acceptance. Residents receive instant notifications and can retrieve their packages at their convenience, reducing the burden on property staff and enhancing the resident experience.
Flex Locker Program: Understanding that delivery volumes fluctuate, especially during the holiday season, Luxer One’s Flex Locker program allows properties to temporarily expand their locker capacity during peak periods. These mobile, wirelessly connected lockers can be deployed within minutes, requiring no additional site preparation. This adaptability ensures properties can efficiently manage increased package volumes without permanent infrastructure changes.
Luxer Liaison Service: For properties seeking a personal touch, the Luxer Liaison service offers a concierge-style package management solution. Trained liaisons handle all aspects of package management, providing a reassuring presence for both residents and property managers, especially during busy seasons.

Preparing for the Holiday Surge

With a significant portion of Americans beginning their holiday shopping as early as October, and many planning to purchase at least half of their seasonal gifts online, it’s crucial for property managers to proactively address the anticipated delivery surge.

Implementing Luxer One’s smart locker systems and considering the Flex Locker expansion can transform package management from a seasonal challenge into a seamless operation. By doing so, property managers can alleviate the operational stress of package surges and keep residents satisfied year-round, no matter the volume.

The rise of e-commerce has undeniably impacted the multifamily industry, especially during peak shopping periods. By leveraging innovative solutions like those offered by Luxer One, property managers can effectively navigate the challenges of increased package deliveries, ensuring operational efficiency and enhanced resident satisfaction.

Get started today with your ideal solution by requesting a quote below!

How to Solve Carrier Compliance Issues for Multifamily Deliveries

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

Beyond the Package Room: The Versatility of Smart Lockers

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations in public-facing industries are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

How to Choose a Package Management Vendor That Won’t Disappear on You

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

Embracing a Hybrid Office This Summer: How To Keep Your Workplace Moving

The summer sun draws more people out of the office and into vacation mode. Whether you’re catching a flight for a much-needed getaway, working from a hotel room, or simply taking advantage of summer Fridays, one thing is certain: you still need to keep work moving. Luxer One smart lockers offer a seamless, secure, and contactless way to manage physical item exchanges, even when your team isn’t physically present.

Apartmentalize 2025: Key Takeaways and What’s Ahead for Multifamily

Not every package solution is built to go the distance. In multifamily communities, the signs of a failing system show up fast. Overflowing lockers, frustrated staff, and unsupported tech aren’t just annoyances but warning signs that your system is falling behind. Whether you’re managing a struggling site or overseeing an entire portfolio, recognizing these issues early can protect your team, your residents, and your bottom line. Here’s what to watch for.

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