LUXER ONE BLOG

Luxer One Expands Modern Smart Package Room with New Customizable Upgrades

More than ever we are seeing package problems becoming more cumbersome for multifamily communities. Residents expect convenience, security, and efficiency in every part of their living experience, including package management. In fact, 55% of renters say package handling influences their leasing decisions, and with package theft on the rise, property managers are under more pressure than ever to provide a reliable solution.

We believe that a modern smart package room should evolve with both technology and resident needs. That’s why we’re excited to announce new customizable upgrades to our package room offering, giving properties even more flexibility to design a solution that works best for their community.

What Every Modern Smart Package Room Should Offer

A modern package room needs to go beyond simple storage. It should deliver a combination of security, convenience, and seamless integration into daily property operations.

Every Luxer One smart package room comes with a robust set of standard features designed to meet today’s multifamily demands:

24/7 video surveillance for security
Entry touchscreen for resident and courier access
Handheld iPad for carriers inside the room
Property management system (PMS) integrations to streamline operations
24/7 world-class support for staff and residents

This foundation ensures that communities of all sizes can confidently manage rising package volumes while delivering a stress-free resident experience.

New Customizable Upgrades for Smarter Solutions

While our standard rooms cover the essentials, we know that no two properties are alike. That’s why we now offer new optional upgrades that take the modern smart package room to the next level:

AI-Powered Audio Gateway – Provides guided instructions for residents and carriers while doubling as a theft deterrent when suspicious activity is detected.
Customizable Shelving – Durable wire shelves available in custom colors, offering both function and a branded look.
Door Strike – Works seamlessly with our system, eliminating the hassle of sourcing third-party hardware.
Professional Site Prep – Ensures all electrical and structural requirements are ready before installation, handled by Luxer One pros for a smooth, worry-free process.

With these upgrades, property managers can design a package room that reflects the unique needs of their community whether that means prioritizing accessibility, aesthetics, or advanced security.

Why Customization Matters for Multifamily Properties

Package management has become one of the most visible touchpoints for residents. Communities that provide reliable, easy-to-use systems stand out from the competition, while those that fall behind risk dissatisfied residents and staff overwhelmed by manual deliveries.

The new customization options empower properties to build a solution that isn’t just functional, but also scalable, resident-focused, and future-ready. Whether you manage a boutique property or a large-scale community, Luxer One gives you the ability to right-size your package management approach today and adapt as needs evolve.

Choosing the Right Package Management Strategy

For properties exploring their options, our Multifamily Guide to Package Management is a valuable resource. The guide walks through what to look for in a package management solution, compares different system types, and highlights how to future-proof investments against rising resident expectations.

Pairing this guide with our new customizable upgrades ensures that communities can make informed decisions and deliver an exceptional package experience for years to come.

Ready to Build Your Modern Smart Package Room?

At Luxer One, we’re committed to listening to property feedback and continuously improving our products and services. These new upgrades to our package rooms are the latest step in that journey, giving communities more control, flexibility, and confidence in how they manage packages.

Explore the full capabilities of Luxer One smart package rooms and request a demo today to see how customization can transform your property’s resident experience.

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

See Posts

Top 5 Challenges Property Managers Will Face in 2026

The multifamily housing industry is entering 2026 with a mix of optimism and caution. New supply pipelines, shifting resident expectations, and tightening budgets are reshaping how property managers operate. While many of these trends have been building for years, 2026 will be the year they converge, putting more pressure on efficiency, service quality, and decision-making at every level.
To stay ahead, regional and property managers will need to plan strategically, invest in automation, and strengthen partnerships that can withstand the next wave of industry change.
Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.
Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.
According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

Holiday BOPIS Case Study Breakdown: How Smart Lockers Streamline Seasonal Fulfillment

The holiday season has become retail’s ultimate stress test and Buy Online, Pick Up In Store (BOPIS) operations are often the first to feel the pressure. With peak order volumes up to 40% higher than average, many retailers struggle to balance customer expectations with limited staff and store space.
Luxer One’s new case study, How Smart Lockers Transformed Holiday BOPIS for a National Retailer, offers an inside look at how one major brand overcame those challenges using automated smart locker technology. The results? Faster pickup times, reduced labor strain, and higher customer satisfaction across hundreds of stores nationwide.

Why is Last-Mile Delivery Such a Challenge for Property Managers?

“Last-mile delivery” refers to the final step where a shipment moves from a transportation hub or carrier vehicle to its destination. For property managers in multifamily communities, this step has become one of the most difficult parts of daily operations. Rising package volumes, limited staff capacity, and growing resident expectations have turned last-mile logistics into a constant balancing act between efficiency and service.
In this guide we’ll explain the most common last-mile delivery challenges for property managers, explore how they affect community operations, and highlight practical ways to solve them.
That’s where parcel lockers come in. These secure, automated systems have become one of the most effective ways to manage the growing volume of deliveries while keeping residents happy and operations efficient. They combine security, convenience, and technology to simplify the entire delivery process from carrier drop-off to resident pickup. To stay ahead, regional and property managers will need to plan strategically, invest in automation, and strengthen partnerships that can withstand the next wave of industry change.
Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.
Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.
According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

What Are Parcel Lockers and How Do They Work for Multifamily Communities

With online shopping now the norm, apartment communities are seeing more package deliveries than ever before. According to the National Multifamily Housing Council, the average community receives 250–400 packages per week, a number that can double during the holidays. For property teams, that means more time spent managing deliveries, handling resident complaints, and troubleshooting lost or stolen packages.
That’s where parcel lockers come in. These secure, automated systems have become one of the most effective ways to manage the growing volume of deliveries while keeping residents happy and operations efficient. They combine security, convenience, and technology to simplify the entire delivery process from carrier drop-off to resident pickup. To stay ahead, regional and property managers will need to plan strategically, invest in automation, and strengthen partnerships that can withstand the next wave of industry change.
Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.
Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.
According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

Porch Pirates: How to Handle Package Theft During the Holidays

The holiday season means a surge in online orders, and unfortunately, a corresponding uptick in package theft. In 2024, as many as 58 million packages were stolen nationwide, resulting in an estimated $12 billion to $16 billion in losses.
Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.
Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.
According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

TOPICS