LUXER ONE BLOG

Luxer One Launches ‘LuxerLens’ for Carrier Solutions

At Luxer One, one of our most important goals is to speed up the delivery process for carriers. We know that in order to have a successful product, we need all of our users to have an incredible delivery and pickup experience, and the success of that is contingent upon carriers delivering quickly and efficiently. That’s why we were introducing the LuxerLens, our Ai-powered OCR lens that makes label scanning easier than ever.

We are constantly iterating our software with the feedback of all of our major stakeholders, and over the last 12-months we worked with major carriers like Amazon, USPS, and UPS to understand what would help them shave off valuable seconds on every delivery. In the carrier game, these seconds on each delivery equate to millions in savings across their fleet. Today, we are proud to announce another awesome improvement in our delivery process that is 200% faster.

Introducing LuxerLens, a state-of-the-art improvement that will help deliveries to run more smoothly while speeding up and streamlining the process. LuxerLens uses Optical Character Recognition (OCR) technology to capture package labels and translate the images to automatically match up with a delivery address in Luxer One’s resident database. The photos of every package label can then be saved to confirm appropriate delivery as well as read that text to ensure 100% accuracy of delivery. With this new update, the full process for delivery now only takes 5 seconds.

“Why is this important, anyway?” you might ask — well, good question! The volume of package delivery in the last 12 months has grown at an enormous rate, and every major carrier in the US and Canada is feeling the pain of delivering 50-75% more packages each day of the week. For package lockers that do not invest in improving the experience for carriers, packages are left undelivered because they take up too much time — time that a delivery driver or carrier just doesn’t have anymore.

In a nutshell, faster delivery = 100% accurate delivery of every package safely = no stolen packages = happy residents = more rent to properties. I know, it’s a pretty linear equation, but we are on a mission to relentlessly improve the way the world receives packages and we are not stopping here.

Contact us to learn more!

How to Prepare Your Community for Incoming Holiday Package Piles

Holiday cheer is coming, but so are the holiday package piles. Every year, November and December bring a spike in online shopping that puts pressure on even the most organized communities.
Without the right systems in place, this seasonal surge can lead to overwhelmed package rooms, rising operational costs, and frustrated residents. If you’re not planning ahead now, the holidays will plan themselves right into your budget and staff bandwidth.

Luxer Liaison: A New Era of Parcel Room Management in Canada Begins

Luxer One is proud to announce the official launch of Luxer Liaison in Canada, a premium parcel room management service designed to meet the rising demands of multifamily communities. Our first deployment in Toronto, at a Hines-managed property, marks the beginning of a smarter, more secure future for parcel delivery across the country.

How to Solve Carrier Compliance Issues for Multifamily Deliveries

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

Beyond the Package Room: The Versatility of Smart Lockers

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations in public-facing industries are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

How to Choose a Package Management Vendor That Won’t Disappear on You

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

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