LUXER ONE BLOG

Giving the Gift of Liaison: Total Package Room Makeover

Does your package room look like the before shot in this video? Are you cramming boxes onto shelves, struggling to fit them all in one room? Do you struggle to find the package you’re looking for? If you answered yes to any of these, you could be the next property on Total Package Room Makeover!

The property team at the Hanover Soma West was climbing mountains of packages. With a ton of deliveries a day, their package room was stuffed to the brim with boxes. Enter Luxer Liaisons!

Our experienced Liaisons worked their magic to transform this storage nightmare into a property manager’s dream. In just one day, the property team lost one of their biggest stressors and gained an extraordinary amenity. Their package room is camera ready just in time for the holidays. But is yours?

Don’t wait for the holiday season to catch up. With a Luxer Liaison at your side, you can conquer the flood of packages before they take over your property. Along with transforming package storage, our Liaisons are the experts in all things package, including…

Professional Onsite Presence: Resolving residents’ package-related issues in person.
Fast-Lane Support: Sending your requests to the top of the Luxer queue.
Carrier Training: Improving compliance through relationship building.
And more!

Change the way you do package storage forever! For more information on the Luxer Liaison program, visit www.luxerone.com/liaison

For more information, contact our team!

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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Solving the Growing Challenge of Package Management for Multi-Tenant Offices

Managing packages in multi-tenant office buildings has become one of the most overlooked operational challenges for building managers and owners. With hybrid work patterns reshaping how space is used and surging delivery expectations from tenants and employees alike, traditional manual processes are simply not keeping pace.
In this new era, package management for multi-tenant offices isn’t just about catching parcels at the door. It’s a core part of delivering seamless tenant experiences, maintaining secure buildings, and optimizing operational workflows.

NRF 2026 Recap: Trends From This Year’s Show & The Next Now

The National Retail Federation (NRF) Retail’s Big Show, once again proved why it’s the defining kickoff to the retail year! Held January 11–13 in New York City, the event brought together thousands of retail leaders, innovators, and solution providers to explore the technologies and strategies shaping the industry’s “Next Now.”

This year’s theme was clear: Artificial intelligence, automation, and robotics are transforming how retailers operate today.

Luxer Liaison: A Familiar Face & Trusted Community Partner

A Familiar Face: How Luxer Liaison Adds a Human Touch to Package Management

Modern package management systems have transformed how communities handle deliveries. Smart lockers and centralized package rooms bring security, organization, and automation to an increasingly complex last-mile environment. But at larger communities, technology alone isn’t always enough to deliver the experience residents and onsite teams expect.
That’s where expert support for package management systems makes a meaningful difference.
At many Luxer One communities, that difference comes in the form of a familiar, trusted face. For one property, that person is Val: a Luxer Liaison whose presence has helped turn an already strong package system into a smoother, more human-centered experience.

The Growing Demand for Package Management in Multifamily Communities

The demand for package management has been steadily rising for years, but over the past twelve months, it has shifted from a convenience issue to an operational imperative. For property managers, owners, and developers alike, package volume is no longer a temporary side effect of peak ecommerce seasons. It is a permanent fixture of modern multifamily living.
Residents expect fast, secure delivery. Carriers expect efficient drop-off. On-site teams are expected to keep everything moving without adding labor or liability. As ecommerce behavior continues to evolve and staffing pressures remain tight, communities are being forced to rethink how they manage last-mile delivery at scale.
This is where multifamily package management solutions have moved from “nice-to-have” amenities to core infrastructure.

Value Messaging Is the Key to Preventing Long-Term Concessions in Multifamily

Concessions have become a familiar fixture across the multifamily landscape. As operators move through 2026, the question is no longer whether incentives belong in the leasing toolbox, but how to use them without sacrificing long-term revenue performance. This is where value messaging plays a critical role.
When concessions are paired with clear, consistent value messaging, they can support occupancy without resetting renter expectations. When they are not, they risk becoming a long-term drag on effective rents, renewals, and overall NOI. In today’s market, preventing long-term concessions is less about eliminating discounts altogether and more about ensuring price is never the only thing prospects remember.

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