LUXER ONE BLOG

Luxer Liaison: A New Era of Parcel Room Management in Canada Begins

Luxer One is proud to announce the official launch of Luxer Liaison in Canada, a premium parcel room management service designed to meet the rising demands of multifamily communities. Our first deployment in Toronto, at a Hines-managed property, marks the beginning of a smarter, more secure future for parcel delivery across the country.

Why Parcel Room Management in Canada Needs an Upgrade

Canadian multifamily communities are facing a mounting challenge: parcels are arriving faster than properties can manage them, and the pressure is only growing.

Parcel deliveries in Canada are projected to rise by 5.2% annually over the next eight years.

Security threats are escalating with 1 in 10 Canadians reporting stolen parcels in the last year alone.

On-site staff are overwhelmed as they waste valuable hours each week sorting deliveries, resolving disputes, and chasing down mishandled parcels.

Delayed, misplaced, or stolen packages lead to unhappy residents.

Now more than ever multifamily operators are expected to offer secure, round-the-clock parcel access without increasing staff headcount or compromising resident experience.

Introducing Luxer Liaison Onsite Parcel Experts

Luxer Liaison is tackles these challenges head-on by providing:

“Fast lane” support: Enjoy swift resolution of any parcel-related issues with direct access to support managers.
Dedicated Resident Support: Parcel inquiries and updates are streamlined with a dedicated email address for each community.
Regular system audits: Liaisons ensure parcel rooms are clean and organized while keeping the system fully updated by scanning parcels and more.
Bilingual services: Liaions offer support in both English and French to cater to Canada’s diverse population.

Enhancing Resident Experience and Operational Efficiency

By integrating Luxer Liaison for onsite parcel room management, Canadian multifamily communities can expect:

Reduced staff workload: Automated systems and dedicated support free up property teams to focus on other priorities such as leasing up!
Improved resident satisfaction: Timely notifications and secure access to packages enhance the overall living experience and keep residents renewing.
Scalable solutions: Ensure long-term efficiency with adaptable systems that grow with the community’s needs.

Join the Movement Towards Smarter Parcel Management

Don’t let rising parcel volumes, theft, or staff burnout impact your resident experience. Luxer Liaison is your all-in-one solution for operational relief, resident satisfaction, and long-term parcel room success.

See how Luxer Liaison can be customized for your Canadian property when you contact us today.

How to Solve Carrier Compliance Issues for Multifamily Deliveries

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

Beyond the Package Room: The Versatility of Smart Lockers

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations in public-facing industries are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

How to Choose a Package Management Vendor That Won’t Disappear on You

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

Embracing a Hybrid Office This Summer: How To Keep Your Workplace Moving

The summer sun draws more people out of the office and into vacation mode. Whether you’re catching a flight for a much-needed getaway, working from a hotel room, or simply taking advantage of summer Fridays, one thing is certain: you still need to keep work moving. Luxer One smart lockers offer a seamless, secure, and contactless way to manage physical item exchanges, even when your team isn’t physically present.

Apartmentalize 2025: Key Takeaways and What’s Ahead for Multifamily

Not every package solution is built to go the distance. In multifamily communities, the signs of a failing system show up fast. Overflowing lockers, frustrated staff, and unsupported tech aren’t just annoyances but warning signs that your system is falling behind. Whether you’re managing a struggling site or overseeing an entire portfolio, recognizing these issues early can protect your team, your residents, and your bottom line. Here’s what to watch for.

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