The Luxer One Blog

Celebrating 500 Million Deliveries: A Milestone in Smart Package Management

October 29, 2025

This month, Luxer One proudly celebrated its 500 millionth delivery, marking a defining moment in our journey to transform how the world receives packages. What began over two decades ago as a mission to simplify last-mile delivery has grown into a nationwide network serving more than 15,000 locations and 11.5 million users. Half a billion successful deliveries later, we’re only getting started!

Black Friday for Multifamily: How Property Managers Can Prepare

October 29, 2025

Black Friday may only last a day, but its ripple effects on multifamily communities can last for weeks. Not to mention the rise of Cyber Week following this yearly event. As online spending continues to rise, property and regional managers across the U.S. are already bracing for a new surge in package deliveries that will test every part of their operations.
According to Adobe Analytics, U.S. shoppers spent $10.8 billion online on Black Friday 2024, a 10.2% increase year over year. That number is projected to climb even higher in 2025 as retailers start promotions earlier than ever. In fact, 37% of consumers say they now expect holiday sales to begin before Halloween (Sinch, 2025). For multifamily teams, that means the “holiday package season” now stretches from late October through New Year’s.

The State of the Hospitality Industry: Key Takeaways from The Hospitality Show 2025

October 29, 2025

The hospitality industry is shifting fast. At The Hospitality Show 2025 in Denver, the signal was clear: growth isn’t coming from the same old playbook. Instead, hotels and resorts are doubling down on efficiency, guest-journeys, and strategic infrastructure. Here’s what the show revealed and what it means for operators heading into 2026.

Managing Holiday Hotel Operations: Delivering a Seamless Holiday Guest Experience

October 27, 2025

The holiday season is one of the most consequential periods for full-service U.S. hotels. With travel volume peaking, guest expectations rising, and operational demands intensifying, hotels that plan ahead can turn this time into a strategic advantage. In this post, we explore key data and actionable best practices for managing holiday hotel operations, focusing especially on logistics such as guest and staff package management and temporary bag storage.

Top 5 Challenges Property Managers Will Face in 2026

October 24, 2025

The multifamily housing industry is entering 2026 with a mix of optimism and caution. New supply pipelines, shifting resident expectations, and tightening budgets are reshaping how property managers operate. While many of these trends have been building for years, 2026 will be the year they converge, putting more pressure on efficiency, service quality, and decision-making at every level.
To stay ahead, regional and property managers will need to plan strategically, invest in automation, and strengthen partnerships that can withstand the next wave of industry change.

Holiday BOPIS Case Study Breakdown: How Smart Lockers Streamline Seasonal Fulfillment

October 23, 2025

The holiday season has become retail’s ultimate stress test and Buy Online, Pick Up In Store (BOPIS) operations are often the first to feel the pressure. With peak order volumes up to 40% higher than average, many retailers struggle to balance customer expectations with limited staff and store space.
Luxer One’s new case study, How Smart Lockers Transformed Holiday BOPIS for a National Retailer, offers an inside look at how one major brand overcame those challenges using automated smart locker technology. The results? Faster pickup times, reduced labor strain, and higher customer satisfaction across hundreds of stores nationwide.

Why is Last-Mile Delivery Such a Challenge for Property Managers?

October 22, 2025

“Last-mile delivery” refers to the final step where a shipment moves from a transportation hub or carrier vehicle to its destination. For property managers in multifamily communities, this step has become one of the most difficult parts of daily operations. Rising package volumes, limited staff capacity, and growing resident expectations have turned last-mile logistics into a constant balancing act between efficiency and service.
In this guide we’ll explain the most common last-mile delivery challenges for property managers, explore how they affect community operations, and highlight practical ways to solve them.

What Are Parcel Lockers and How Do They Work for Multifamily Communities

October 22, 2025

With online shopping now the norm, apartment communities are seeing more package deliveries than ever before. According to the National Multifamily Housing Council, the average community receives 250–400 packages per week. This number can easily double during the holidays. For property teams, that means more time spent managing deliveries, handling resident complaints, and troubleshooting lost or stolen packages.

That’s where parcel lockers come in. These secure, automated systems have become one of the most effective ways to manage the growing volume of deliveries, while keeping residents happy and operations efficient. They combine security, convenience, and technology to simplify the entire delivery process from carrier drop-off to resident pickup.

Porch Pirates: How to Handle Package Theft During the Holidays

October 20, 2025

The holiday season means a surge in online orders, and unfortunately, a corresponding uptick in package theft. In 2024, as many as 58 million packages were stolen nationwide, resulting in an estimated $12 billion to $16 billion in losses.

Apartment residents are especially vulnerable, experiencing theft at nearly twice the rate of single-family homeowners. For multifamily property managers, the rise in “porch piracy” is more than a seasonal headache: it’s a reputational and operational challenge that can directly affect resident trust and retention.

Below are five strategic, actionable tips designed to help property managers understand how to handle package theft more effectively this holiday season.

The State of the Canadian Multifamily Market: Key Takeaways from CAIC

October 16, 2025

The Canadian multifamily market is undergoing a profound shift. At this year’s Canadian Apartment Investment Conference (CAIC), experts described an industry that’s both challenged by cost pressures and invigorated by innovation. Developers, investors, and property managers alike are confronting the realities of high construction costs, shifting immigration policies, and evolving renter expectations—while also seizing opportunities in emerging markets and new operational models.

Benjamin Tal, Managing Director and Deputy Chief Economist of CIBC Capital Markets Inc., kicked off the conference highlighting upcoming challenges in the Canadian market, but emphasized a bright future to come. Below, we break down the key takeaways from the latest Canadian Apartment Investment Report, what they mean for Canada’s multifamily sector in 2025 and beyond, and how Tal’s hopeful outlook is realistic.

Are There Weather-Resistant Package Lockers for Properties With No Indoor Space?

February 13, 2026

The short answer is yes. Weather-resistant package lockers are specifically designed for properties without indoor space.
For multifamily communities with garden-style layouts, exterior corridors, or limited interior square footage, outdoor locker systems provide a secure and durable package management solution.
The key is choosing lockers engineered for long-term exterior exposure and not simply placing an indoor system outside.

How to Set Up an Automated Mailroom (And What It Means for Your Office)

February 13, 2026

An automated mailroom is a technology-enabled mail and package management system that automates how deliveries are received, stored, and retrieved in an office building. Instead of manually logging packages or relying on staff to manage pickups, an automated mailroom uses software, lockers, and automated notifications to streamline the entire process.
For workplace and office managers, it’s a practical solution to reduce administrative burden, improve delivery security, and increase operational efficiency.

How can smart lockers transform food pantry access

How Can Automated Lockers Transform Food Pantry Access?

February 10, 2026

Modern food pantries are being asked to do more with less. They need to serve more people, offer greater flexibility, and operate with fewer staff and volunteers. As organizations look for ways to expand access without increasing overhead, many are wondering: Is there a better way to distribute food?
This Q&A explores the kinds of questions partners are already asking, and how automated locker solutions are helping provide answers.

Which Package Lockers Work With Yardi or Entrata?

February 6, 2026

Luxer One package lockers work with Yardi, Entrata, and all major property management systems (PMS) used in multifamily housing. Luxer One integrates directly with the platforms property managers already rely on, allowing package operations to align seamlessly with resident and unit data.

How Good Is Luxer One’s Customer Support? What Property Managers Should Know

February 6, 2026

When property managers evaluate package management solutions, features and hardware matter. But one question consistently rises to the top during vendor selection and renewal conversations: How good is the customer support?
For communities managing hundreds or even thousands of residents, package systems are not “set it and forget it” amenities. They are operational infrastructure. That means support must extend beyond basic troubleshooting and instead function as a long-term partnership.
So how good is Luxer One customer support? In short, it is designed to support properties from installation through daily operations and beyond, with proactive, human-centered service backed by technology that prevents problems before they escalate.

The ROI of Order Pickup Smart Lockers: How Retailers Turn BOPIS Efficiency Into Revenue

January 29, 2026

Buy Online, Pick Up In Store (BOPIS) has become a core revenue driver for big-box retailers, but it has also introduced new operational pressure. As pickup volumes rise, retailers are navigating tighter labor availability, crowded service desks, and rising customer expectations for speed and convenience. In that environment, understanding the ROI of order pickup smart lockers is no longer a theoretical exercise. It is a practical question tied directly to revenue performance, cost control, and customer satisfaction.
Smart lockers are emerging as one of the most effective ways retailers are improving BOPIS economics at scale. When deployed strategically, they do not just save time. They unlock measurable revenue from smart lockers for retail by improving order completion, throughput, and customer experience.

Smart Locker Solutions for University Campuses: A Smarter Way to Support Students, Staff, and Operations

January 29, 2026

University campuses are more complex than ever. Between growing student populations, expanded campus footprints, and rising expectations around convenience and accessibility, higher-ed institutions are under increasing pressure to modernize operations without adding staffing strain.
That’s why smart locker solutions for university campuses have evolved from a “nice-to-have” amenity into a campus-wide operational advantage. Today’s smart lockers do far more than manage packages: they support housing, academics, athletics, dining, and administrative services across the entire university ecosystem.

How Does Luxer One Handle Installation From Start to Finish?

January 23, 2026

When evaluating a new package management system, one of the most common questions property teams ask is simple: How does Luxer One handle installation from start to finish?
The short answer: with full ownership, clear communication, and ongoing support well beyond launch.
The long answer is that the Luxer One installation process is designed to remove friction at every stage. From early planning through day-to-day operations we ensure your team is never left figuring things out alone.
This end-to-end approach is what turns a new system installation into a long-term operational improvement, not just a hardware upgrade.

Solving the Growing Challenge of Package Management for Multi-Tenant Offices

January 21, 2026

Managing packages in multi-tenant office buildings has become one of the most overlooked operational challenges for building managers and owners. With hybrid work patterns reshaping how space is used and surging delivery expectations from tenants and employees alike, traditional manual processes are simply not keeping pace.
In this new era, package management for multi-tenant offices isn’t just about catching parcels at the door. It’s a core part of delivering seamless tenant experiences, maintaining secure buildings, and optimizing operational workflows.

NRF 2026 Recap: Trends From This Year’s Show & The Next Now

January 20, 2026

The National Retail Federation (NRF) Retail’s Big Show, once again proved why it’s the defining kickoff to the retail year! Held January 11–13 in New York City, the event brought together thousands of retail leaders, innovators, and solution providers to explore the technologies and strategies shaping the industry’s “Next Now.”

This year’s theme was clear: Artificial intelligence, automation, and robotics are transforming how retailers operate today.

LUXER ONE BLOG

Celebrating 500 Million Deliveries: A Milestone in Smart Package Management

Black Friday for Multifamily: How Property Managers Can Prepare

The State of the Hospitality Industry: Key Takeaways from The Hospitality Show 2025

Managing Holiday Hotel Operations: Delivering a Seamless Holiday Guest Experience

Top 5 Challenges Property Managers Will Face in 2026

Holiday BOPIS Case Study Breakdown: How Smart Lockers Streamline Seasonal Fulfillment

Why is Last-Mile Delivery Such a Challenge for Property Managers?

What Are Parcel Lockers and How Do They Work for Multifamily Communities

Porch Pirates: How to Handle Package Theft During the Holidays

The State of the Canadian Multifamily Market: Key Takeaways from CAIC

Are There Weather-Resistant Package Lockers for Properties With No Indoor Space?

How to Set Up an Automated Mailroom (And What It Means for Your Office)

How Can Automated Lockers Transform Food Pantry Access?

Which Package Lockers Work With Yardi or Entrata?

How Good Is Luxer One’s Customer Support? What Property Managers Should Know

The ROI of Order Pickup Smart Lockers: How Retailers Turn BOPIS Efficiency Into Revenue

Smart Locker Solutions for University Campuses: A Smarter Way to Support Students, Staff, and Operations

How Does Luxer One Handle Installation From Start to Finish?

Solving the Growing Challenge of Package Management for Multi-Tenant Offices

NRF 2026 Recap: Trends From This Year’s Show & The Next Now

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