The Luxer One Blog

Luxer Liaison: A Familiar Face & Trusted Community Partner

A Familiar Face: How Luxer Liaison Adds a Human Touch to Package Management

January 15, 2026

Modern package management systems have transformed how communities handle deliveries. Smart lockers and centralized package rooms bring security, organization, and automation to an increasingly complex last-mile environment. But at larger communities, technology alone isn’t always enough to deliver the experience residents and onsite teams expect.
That’s where expert support for package management systems makes a meaningful difference.
At many Luxer One communities, that difference comes in the form of a familiar, trusted face. For one property, that person is Val: a Luxer Liaison whose presence has helped turn an already strong package system into a smoother, more human-centered experience.

The Growing Demand for Package Management in Multifamily Communities

January 15, 2026

The demand for package management has been steadily rising for years, but over the past twelve months, it has shifted from a convenience issue to an operational imperative. For property managers, owners, and developers alike, package volume is no longer a temporary side effect of peak ecommerce seasons. It is a permanent fixture of modern multifamily living.
Residents expect fast, secure delivery. Carriers expect efficient drop-off. On-site teams are expected to keep everything moving without adding labor or liability. As ecommerce behavior continues to evolve and staffing pressures remain tight, communities are being forced to rethink how they manage last-mile delivery at scale.
This is where multifamily package management solutions have moved from “nice-to-have” amenities to core infrastructure.

Value Messaging Is the Key to Preventing Long-Term Concessions in Multifamily

January 14, 2026

Concessions have become a familiar fixture across the multifamily landscape. As operators move through 2026, the question is no longer whether incentives belong in the leasing toolbox, but how to use them without sacrificing long-term revenue performance. This is where value messaging plays a critical role.
When concessions are paired with clear, consistent value messaging, they can support occupancy without resetting renter expectations. When they are not, they risk becoming a long-term drag on effective rents, renewals, and overall NOI. In today’s market, preventing long-term concessions is less about eliminating discounts altogether and more about ensuring price is never the only thing prospects remember.

The State of the Multifamily Market: Stability Is Returning, but Discipline Still Matters

January 8, 2026

After several years of volatility, the state of the multifamily market entering 2026 feels more predictable than it has since the early post-pandemic period. Rent growth has normalized, supply pressures are beginning to ease in many metros, and demand fundamentals are slowly strengthening. However, this is not a return to the high-growth environment operators experienced earlier in the decade.
Instead, the Q1 2026 outlook reflects a market where stability is returning, but performance depends heavily on operational discipline, cost control, and resident experience. Properties that adapt to this reality are finding steadier footing. Those that rely on outdated assumptions or inefficient systems may struggle to keep pace.
This Q1 2026 multifamily market report breakdown explores what the latest data is telling operators and what it means for day-to-day decision-making.

Smart Lockers for Asset Exchange and Package Management in the Modern Workplace

January 8, 2026

Workplace operations have changed dramatically in recent years. Hybrid schedules, distributed teams, and higher expectations for speed and accountability have reshaped how offices manage equipment, documents, and deliveries. As a result, many organizations are rethinking how assets move through the workplace.
That shift is driving increased demand for smart lockers for asset exchange and package management, a secure and automated solution designed to reduce loss, streamline workflows, and scale with enterprise operations. For workplace managers and operations directors, smart lockers are no longer a convenience. They are becoming a core infrastructure tool for the modern workplace.

How to Save Time and Money with Package Management at Apartments

January 8, 2026

Smart lockers and package rooms have become essential infrastructure for modern apartment communities. They create secure, self-service delivery workflows, reduce front office congestion, and give residents flexibility to pick up packages on their own schedule.
For many communities, these systems already do most of the heavy lifting. But at larger properties or across growing portfolios, even the best package management technology benefits from consistent human support.
That is where onsite package management staff come in. When paired with smart lockers and package rooms, they help communities save time and money with package management by ensuring systems are used properly, residents are supported, and onsite teams stay focused on higher-value work.

Unlocking Revenue with Smart Lockers: A Strategic Response to Online Cart Abandonment

January 7, 2026

Online cart abandonment is not a new problem, but it is becoming a more expensive one.
As ecommerce has matured, shopper expectations have risen just as fast. Convenience, flexibility, and control now play as large a role in conversion as price or product availability. When those expectations are not met, shoppers hesitate, leave, and often do not return.
For retail operations leaders, cart abandonment should no longer be viewed as just a marketing or UX issue alone. It’s also a fulfillment and operational challenge, and one that demands a more strategic response.

Luxer One at NRF 2026: Retail’s Big Show, Supporting the Future of Retail

January 6, 2026

This year at NRF 2026: Retail’s Big Show, Luxer One is showcasing how smart locker technology supports modern retail operations by addressing some of the industry’s most persistent challenges. Read more to see how we streamline BOPIS, third party delivery, shrink, and labor efficiency, and aligning with the trends shaping the future of in-store fulfillment.

How Rear Loading Lockers Are Revolutionizing BOPIS for the Retail Industry

December 30, 2025

The Buy Online, Pick Up In Store (BOPIS) model has gone from “nice to have” to a cornerstone of modern retail fulfillment, driven by consumer demand for convenience, speed, and flexibility. As retailers scale omnichannel efforts, not all BOPIS solutions perform equally well. Enter rear loading lockers, a smart locker innovation that is reshaping how retailers fulfill pickup orders while improving the customer experience and operational efficiency.
Here is how rear loading lockers are redefining BOPIS and why they are becoming a must have in the retail landscape.

What Retailers Need to Support BOPIS, BORIS, and Same-Day Pick Up

December 29, 2025

Buy online, pick up in store (BOPIS), buy online, return in store (BORIS), and same-day pick up have moved from optional conveniences to baseline retail expectations. According to NRF, more than half of U.S. shoppers now use BOPIS regularly, and adoption continues to rise as consumers prioritize speed and flexibility. What started as a pandemic-era solution has become a permanent part of how customers expect to interact with physical stores.

The Ultimate Holiday Survival Guide: 7 Helpful Tips to Stay Ahead of the Chaos

The Ultimate Holiday Survival Guide for Multifamily

October 14, 2025

The holidays are a time for celebration, but for property managers, they can also bring the year’s biggest operational challenges. From snowstorms and staffing shortages to delivery surges and resident events, even the best-run communities can feel the strain.

According to ShipMatrix, national holiday package volume is expected to rise another 5% this season, adding pressure to mailrooms and lobbies already bustling with guests and events. And with colder weather and more residents staying home, maintenance and communication demands also increase.

This holiday survival guide for multifamily highlights seven smart, proactive ways to prepare your property so you can keep things merry, bright, and under control.

Turning Package Management into a New Revenue Stream for Multifamily Communities

October 9, 2025

As multifamily budgets tighten and operating costs rise, property leaders are rethinking how every amenity contributes to the bottom line. From EV charging stations to storage units, the best-performing communities are transforming resident conveniences into measurable financial returns. One opportunity that’s often overlooked? Smart package management.
With eCommerce deliveries now a daily norm, package lockers and rooms are more than a resident perk, they’re a powerful way to create a new revenue stream for multifamily communities while easing staff workload and improving satisfaction.

How to Unlock Government Funding for Food Pantries

October 6, 2025

As food insecurity continues to rise across the U.S., food pantries and food banks are being asked to do more than ever with fewer resources. But new opportunities are opening for organizations ready to modernize their approach.
From federal grants to local partnerships, government funding for food pantries has expanded in recent years to support infrastructure upgrades, technology innovation, and programs that improve equitable access to food. For many communities, that means new potential to integrate solutions like smart lockers that make food distribution safer, faster, and more accessible. But with the right preparation, you can turn this challenge into an opportunity to boost resident satisfaction and prove your property is ahead of the curve.
If you’re asking yourself “What is the best package management solution for my community?”, you’re in the right place. Below, we’ve outlined the most common questions property managers face, along with insights from our Multifamily Guide to Package Management.

IFMA World Workplace Recap: Key Takeaways for Facility Leaders

September 22, 2025

Every year, the International Facility Management Association (IFMA) hosts World Workplace, bringing together leaders, innovators, and solution providers shaping the future of our built environments. This year’s event highlighted the pressing challenges and opportunities facing facility professionals across industries. From hybrid operations to sustainability and artificial intelligence, the 2025 IFMA World Workplace Recap underscores how facility leaders are rethinking spaces, systems, and strategies to prepare for what’s next.

How Do I Find the Best Package Management Solution for My Community?

September 9, 2025

Package delivery is no longer a side task for onsite teams, it’s a daily operational challenge. With residents receiving more than ten packages a month on average and package volume growing 67% since 2019, property staff are now spending up to 10 hours a week managing deliveries. Add in the rising issue of package theft, and it’s no surprise that package management for multifamily has become a top priority.
If you’re asking yourself “What is the best package management solution for my community?”, you’re in the right place. Below, we’ve outlined the most common questions property managers face, along with insights from our Multifamily Guide to Package Management.

Are Smart Lockers Right for Your Campus?

September 9, 2025

Every move-in season, universities face a flood of packages, and it doesn’t stop there. From textbooks to tech gear to groceries, campuses handle a constant flow of deliveries and exchanges year-round. Managing it all isn’t just about storage, it’s about efficiency, ROI, and enhancing the student experience.
Below, we answer the most common questions from university leaders on how smart lockers can evolve from package management into a full-campus solution.

Productivity and Operational Tips for the Workplace to Boost Efficiency

Productivity & Operational Tips for the Workplace to Boost Efficiency

September 8, 2025

The workplace has been turned on its head in the past few years and office leaders are under more pressure than ever to keep teams focused, efficient, and supported. According to recent research, U.S. employees lose an average of 3.5 hours per week to repetitive tasks like sorting emails or tracking down resources.
Meanwhile, 78% of executives say digital transformation is a top priority, but only 31% feel they are succeeding. The takeaway? Productivity in the workplace isn’t just about working harder, it’s about working smarter.
This guide explores practical productivity and operational tips for the workplace that help reduce distractions, streamline processes, and keep employees focused on meaningful work. From automating tasks to device management in offices, these strategies can make a measurable impact.

Cool Confidence: Why a Smart Fridge Belongs in Your Package Room

September 4, 2025

Not all cold storage is created equal. While some properties try to manage perishables with insulated bins or an after-market refrigerator, those approaches fall short when it comes to security, tracking, and reliability. A Luxer One refrigerated locker isn’t just a fridge, it’s a fully integrated, secure package management system designed to protect your residents’ most sensitive deliveries.

Luxer Liaison: A White-Glove Concierge Package Service

September 4, 2025

Managing resident deliveries has become one of the most time-consuming challenges for multifamily communities. Property managers are often stuck juggling security, space, and staff workload. That’s where Luxer Liaison, our white-glove concierge package service, steps in.

Instead of adding to your team’s to-do list, Liaison takes package management completely off their hands. Here’s what you need to know:

The Ultimate Guide to Automated Package Rooms

September 4, 2025

Managing packages has quickly become one of the top challenges for multifamily communities. With residents shopping online more than ever, staff are overwhelmed, lobbies are cluttered, and resident satisfaction is on the line. A automated package room can be the solution, but how do you know if it’s the right fit for your property?

This guide to automated package rooms answers the most common questions property managers ask, helping you evaluate whether a package room is the right investment for your community.

LUXER ONE BLOG

A Familiar Face: How Luxer Liaison Adds a Human Touch to Package Management

The Growing Demand for Package Management in Multifamily Communities

Value Messaging Is the Key to Preventing Long-Term Concessions in Multifamily

The State of the Multifamily Market: Stability Is Returning, but Discipline Still Matters

Smart Lockers for Asset Exchange and Package Management in the Modern Workplace

How to Save Time and Money with Package Management at Apartments

Unlocking Revenue with Smart Lockers: A Strategic Response to Online Cart Abandonment

Luxer One at NRF 2026: Retail’s Big Show, Supporting the Future of Retail

How Rear Loading Lockers Are Revolutionizing BOPIS for the Retail Industry

What Retailers Need to Support BOPIS, BORIS, and Same-Day Pick Up

The Ultimate Holiday Survival Guide for Multifamily

Turning Package Management into a New Revenue Stream for Multifamily Communities

How to Unlock Government Funding for Food Pantries

IFMA World Workplace Recap: Key Takeaways for Facility Leaders

How Do I Find the Best Package Management Solution for My Community?

Are Smart Lockers Right for Your Campus?

Productivity & Operational Tips for the Workplace to Boost Efficiency

Cool Confidence: Why a Smart Fridge Belongs in Your Package Room

Luxer Liaison: A White-Glove Concierge Package Service

The Ultimate Guide to Automated Package Rooms

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