LUXER ONE BLOG

Save Time and Money on Multifamily Package Management with Luxer Liaison

With online shopping on the rise, efficient package management is more important than ever. Handling endless package deliveries and the countless resident emails that accompany them is a constant drain on time and resources for property staff. It’s time to get the package problem off your hands and restore more time to your day. The onsite package management experts with Luxer Liaison are just the solution to fit your needs.

Saved Time for Staff

Handling packages is a time-consuming task that pulls property managers away from critical responsibilities like giving tours, addressing maintenance requests, and enhancing the resident experience.

With Luxer Liaison, package management is handled effortlessly by our onsite package experts, who ensure that every delivery is scanned, logged, and organized, making it easy for residents to retrieve their packages.

According to our partnered communities reports, properties with around 200 units have saved an average of 10+ hours per week on package management tasks. For larger communities with 500+ units, the savings are even more significant, with some properties reducing package management time by 30 to 40 hours each week.

This reclaimed time can now be directed toward leasing, resident relations, and other high-value tasks.

Reduced Package Problem Emails

Responding to emails about lost or mis-delivered packages is another significant time drain for property managers. Solving just one package issue via email can take more than 15 minutes. With an average of 5 resident inquiries per day to manage, property staff can end up dedicating over 8 hours a week solely to package-related issues via email.

With the average leasing agent’s total cost to the employer being around $30 per hour, this equates to an annual cost of nearly $14,000 just to handle delivery related emails. Not to mention the opportunity cost of losing leasing opportunities or the negative impact on staff morale from constant interruptions.

Luxer Liaison eliminates this burden by managing all package-related inquiries and issues, allowing your staff to focus on more critical tasks like leasing, resident relations, and community operations.

Improved Carrier Compliance

One of the most frustrating aspects of package management for property managers is dealing with non-compliant carriers. Whether it’s packages left in the wrong location or improper handling of deliveries, these issues can create significant problems for staff and residents alike.

Luxer Liaison takes the stress out of this process by ensuring carrier compliance. Your Liaison will work directly with delivery drivers, provide onsite training, and even escalate issues to carrier supervisors when necessary.

This onsite presence helps ensure that deliveries are handled correctly the first time, reducing complaints and making your community run more smoothly.

Enhance Your Community Today!

Making package management effortless, freeing your staff from time-consuming tasks, and improving the overall experience for your residents is the ultimate goal of Luxer Liaison.

By implementing Luxer Liaison, you’re not just improving package management—you’re enhancing the entire resident experience and boosting operational efficiency.

Save time, reduce costs, and offer an upgraded amenity to your residents today. Contact us today to learn more about how Luxer Liaison can transform package management at your community.

How to Prepare Your Community for Incoming Holiday Package Piles

Holiday cheer is coming, but so are the holiday package piles. Every year, November and December bring a spike in online shopping that puts pressure on even the most organized communities.
Without the right systems in place, this seasonal surge can lead to overwhelmed package rooms, rising operational costs, and frustrated residents. If you’re not planning ahead now, the holidays will plan themselves right into your budget and staff bandwidth.

Luxer Liaison: A New Era of Parcel Room Management in Canada Begins

Luxer One is proud to announce the official launch of Luxer Liaison in Canada, a premium parcel room management service designed to meet the rising demands of multifamily communities. Our first deployment in Toronto, at a Hines-managed property, marks the beginning of a smarter, more secure future for parcel delivery across the country.

How to Solve Carrier Compliance Issues for Multifamily Deliveries

It’s no secret that multifamily communities are seeing more package deliveries than ever before. With that surge comes an equally pressing challenge with carrier compliance. Ensuring that delivery drivers properly use the property’s package management system can feel like an uphill battle. When deliveries bypass the process, whether due to skipped scans, incorrect locker use, or packages left outside secure areas, property teams are left to pick up the slack. If this sounds familiar, you’re not alone.

Beyond the Package Room: The Versatility of Smart Lockers

When people think of smart lockers, they often imagine them in residential buildings, outside retail stores, or in other convenient places to pick up packages or online orders. But smart locker technology has grown far beyond those original use cases. Today, organizations in public-facing industries are discovering that lockers are a flexible, secure, and efficient way to streamline service delivery across a wide range of environments.

How to Choose a Package Management Vendor That Won’t Disappear on You

Choosing the right package management vendor isn’t just a purchasing decision, it’s a long-term investment in resident experience, staff efficiency, and operational success. Unfortunately, too many properties have learned the hard way that not every vendor is built to last.
From non-existent support to unexpected fees and system failures, unreliable partners don’t just cost you time but resident trust. As package delivery volume continues to grow and residents expect faster, smarter service, the risk of choosing the wrong vendor gets even more expensive.
So how do you identify the partners who will still be showing up for your team years after install?

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