LUXER ONE BLOG

ROI of Order Pickup Smart Lockers at Big Box Retailer

A significant percentage of today’s would-be retail customers are reluctant to go to their favorite store due to the COVID-19 pandemic. But many of America’s savviest retailers are adapting by deploying smart lockers, a new tool providing the security of contact-free pick-up and an enhanced financial forecast. Learn about the ROI of BOPIS smart locker solutions for the retail industry.

These modular lockers are the latest innovation in the buy-online-pickup-in-store (BOPIS) business model, offering retail customers comfortable and convenient 24-hour, no-contact, self-service retrieval and return access using superior technology.

“Smart lockers benefit both the customer and the retailer,” say Arik Levy, Founder and CEO of Luxer One, a pioneer in the smart locker industry. “For the customer, it means fast, safe and secure pick-up and return processes that can be done without contact. For the retailer, smart lockers pave the way to a better bottom line due to reduced labor costs; and the technological upgrade allows them to compete in a similar arena with online giants like Amazon.”

A new commissioned study by Forrester Consulting on behalf of Luxer One, conducted on one the country’s largest home improvement retailer, confirms the cost-benefits of a smart locker system. The Total Economic Impact (TEI) study reveals store-based lockers are directly responsible for a total internal labor savings of $57.6 million. That is $.90 cost savings per order based on a $15/hour wage. However, the ROI on BOPIS lockers goes beyond monetary-savings!

The study also indicates these lockers have a positive impact upon customer satisfaction in multiple ways. First, locker users are five percent happier than their counterparts forced to stand in line at a customer service desk. Second, the mere presence of these lockers improves a store’s image with all customers.

Happier customers are likely to spend more, and Forrester Consulting data estimates the retailer studied will enjoy an additional $14 million due directly to this increase in customer satisfaction marking a remarkable return on investment.

Reach out to us to see how we’ve helped over 1,400 retail locations with their order pickups. To download an infographic on the study’s findings, please complete the form:

How Do I Find the Best Package Management Solution for My Community?

Package delivery is no longer a side task for onsite teams, it’s a daily operational challenge. With residents receiving more than ten packages a month on average and package volume growing 67% since 2019, property staff are now spending up to 10 hours a week managing deliveries. Add in the rising issue of package theft, and it’s no surprise that package management for multifamily has become a top priority.
If you’re asking yourself “What is the best package management solution for my community?”, you’re in the right place. Below, we’ve outlined the most common questions property managers face, along with insights from our Multifamily Guide to Package Management.

Are Smart Lockers Right for Your Campus?

Every move-in season, universities face a flood of packages, and it doesn’t stop there. From textbooks to tech gear to groceries, campuses handle a constant flow of deliveries and exchanges year-round. Managing it all isn’t just about storage, it’s about efficiency, ROI, and enhancing the student experience.
Below, we answer the most common questions from university leaders on how smart lockers can evolve from package management into a full-campus solution.

Productivity and Operational Tips for the Workplace to Boost Efficiency

Productivity & Operational Tips for the Workplace to Boost Efficiency

The workplace has been turned on its head in the past few years and office leaders are under more pressure than ever to keep teams focused, efficient, and supported. According to recent research, U.S. employees lose an average of 3.5 hours per week to repetitive tasks like sorting emails or tracking down resources.
Meanwhile, 78% of executives say digital transformation is a top priority, but only 31% feel they are succeeding. The takeaway? Productivity in the workplace isn’t just about working harder, it’s about working smarter.
This guide explores practical productivity and operational tips for the workplace that help reduce distractions, streamline processes, and keep employees focused on meaningful work. From automating tasks to device management in offices, these strategies can make a measurable impact.

Cool Confidence: Why a Smart Fridge Belongs in Your Package Room

Not all cold storage is created equal. While some properties try to manage perishables with insulated bins or an after-market refrigerator, those approaches fall short when it comes to security, tracking, and reliability. A Luxer One refrigerated locker isn’t just a fridge, it’s a fully integrated, secure package management system designed to protect your residents’ most sensitive deliveries.

Luxer Liaison: A White-Glove Concierge Package Service

Managing resident deliveries has become one of the most time-consuming challenges for multifamily communities. Property managers are often stuck juggling security, space, and staff workload. That’s where Luxer Liaison, our white-glove concierge package service, steps in.

Instead of adding to your team’s to-do list, Liaison takes package management completely off their hands. Here’s what you need to know:

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