LUXER ONE BLOG

ROI of Order Pickup Smart Lockers at Big Box Retailer

A significant percentage of today’s would-be retail customers are reluctant to go to their favorite store due to the COVID-19 pandemic. But many of America’s savviest retailers are adapting by deploying smart lockers, a new tool providing the security of contact-free pick-up and an enhanced financial forecast. Learn about the ROI of BOPIS smart locker solutions for the retail industry.

These modular lockers are the latest innovation in the buy-online-pickup-in-store (BOPIS) business model, offering retail customers comfortable and convenient 24-hour, no-contact, self-service retrieval and return access using superior technology.

“Smart lockers benefit both the customer and the retailer,” say Arik Levy, Founder and CEO of Luxer One, a pioneer in the smart locker industry. “For the customer, it means fast, safe and secure pick-up and return processes that can be done without contact. For the retailer, smart lockers pave the way to a better bottom line due to reduced labor costs; and the technological upgrade allows them to compete in a similar arena with online giants like Amazon.”

A new commissioned study by Forrester Consulting on behalf of Luxer One, conducted on one the country’s largest home improvement retailer, confirms the cost-benefits of a smart locker system. The Total Economic Impact (TEI) study reveals store-based lockers are directly responsible for a total internal labor savings of $57.6 million. That is $.90 cost savings per order based on a $15/hour wage. However, the ROI on BOPIS lockers goes beyond monetary-savings!

The study also indicates these lockers have a positive impact upon customer satisfaction in multiple ways. First, locker users are five percent happier than their counterparts forced to stand in line at a customer service desk. Second, the mere presence of these lockers improves a store’s image with all customers.

Happier customers are likely to spend more, and Forrester Consulting data estimates the retailer studied will enjoy an additional $14 million due directly to this increase in customer satisfaction marking a remarkable return on investment.

Reach out to us to see how we’ve helped over 1,400 retail locations with their order pickups. To download an infographic on the study’s findings, please complete the form:

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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