LUXER ONE BLOG

Recapping NRF 2025: Trends and Insights from Retail’s Big Show

The National Retail Federation (NRF) hosted its 2025 Retail’s Big Show in New York City, bringing together over 6,200 brands and industry professionals for three days of networking, innovation, and discovery. This year’s event highlighted transformative trends shaping the retail landscape and offered a glimpse into the future of customer engagement and operational efficiency.

Artificial Intelligence Takes Center Stage

AI stood out as a key focus, with retailers exploring its potential to revolutionize inventory management, customer service, and personalized shopping experiences. Innovations such as digital twins, showcased by Nvidia, demonstrated how virtual store replicas can optimize layouts and improve operations. The discussions made it clear that AI is no longer optional but essential for staying competitive in today’s market.

The Push for Enhanced Customer Experiences

Creating immersive, personalized customer journeys was a recurring theme. Companies like Burberry shared their strategies for capturing both mindshare and wallet share by blending digital and physical interactions. Retailers emphasized the importance of meeting evolving consumer expectations by delivering seamless and memorable experiences.

Unified Commerce: Seamless Integration Across Channels

The concept of unified commerce gained significant attention as retailers recognized the need to integrate sales channels into a cohesive system. Unifying data and operations across online, in-store, and mobile platforms ensures a consistent and seamless shopping experience. This approach aligns with consumers’ preferences for convenience and flexibility in how they shop.

Security and Sustainability Take Priority

Addressing the growing challenges of retail theft, industry leaders discussed advanced security technologies, including AI-powered monitoring systems and computer vision cameras. Alongside security, sustainability initiatives also took center stage, with retailers emphasizing eco-friendly products, transparent supply chains, and carbon footprint reduction to meet consumer demand for environmentally responsible practices.

Luxer One: Supporting Retail’s Future

In response to the trends highlighted at NRF 2025, Luxer One offers innovative solutions designed to enhance retail operations and improve customer satisfaction. Luxer One’s Buy Online, Pick Up In-Store (BOPIS) lockers provide a seamless, contactless way for customers to retrieve online orders, reducing wait times and freeing up staff for other priorities. Retailers report that smart lockers consistently capture the highest CSAT scores amongst other pick up options, like curbside and in-store counter pickup.

The Harbor by Luxer One public locker networks expand this convenience beyond the store, offering secure, accessible locations for item exchange and BOPIS services in any public space where lockers can be hosted. Indoors, outdoors and untethered by power or internet requirements. These networks provide retailers with the flexibility to enhance last-mile delivery and customer convenience across urban and suburban environments.

Additionally, Luxer One’s temperature controlled, secure fridge solutions bring innovation to grocery store spaces, enabling the safe storage of perishable items for curbside pickup or extended holding times. Easily integrate 3rd party pickup & delivery services too.This ensures customers receive fresh groceries while allowing grocery retailers to streamline operations and reduce waste.

The company also offers Device Management Lockers, providing secure storage and charging solutions for essential workplace devices like tablets and inventory scanners, ensuring they’re always tracked, charged, and ready for use. Simple check out/in process significantly improves operational efficiency and reduces loss.

Lastly, Luxer One’s announcement of newly expanded U.S. manufacturing means it can deliver a wider range of locker solutions for unique needs. This seemed to catch the attention of several Quick Serve Restaurants (QSR) in particular, who seek to evolve the prepared food pickup process from bags sitting on counters and open racks. If you can dream it, Luxer can build it.

By integrating Luxer One’s versatile solutions, retailers can adapt to the evolving demands of the industry, deliver exceptional customer experiences, and optimize their operational workflows—all while staying ahead in a competitive landscape.

Contact us below to learn more!

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

See Posts

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

See Posts

How To Cut the Carbon Footprint From Package Deliveries in Your Community

As resident expectations rise and delivery volumes continue to grow, multifamily communities are looking for practical ways to cut the carbon footprint tied to daily package traffic. While sustainability efforts often focus on building operations or energy upgrades, last-mile delivery is an overlooked area where properties can make meaningful impact.
This guide answers common questions about where emissions come from, how operations contribute, and how modern tools including the sustainability of smart lockers can help communities reduce waste, streamline processes, and support broader ESG goals.

From Digital to Physical: The State of the Modern Workplace

The modern workplace has entered a new era of complexity. Hybrid schedules have reshaped how teams use office space. Digital employee experience has become just as important as physical comfort. Asset visibility is now a daily operational challenge. Workplace leaders are being asked to deliver environments that are productive, flexible, and secure. Not to mention they often have fewer resources than before.
This report explores the most significant trends defining today’s office environment, backed by industry research from the past year. For office managers, facilities teams, and operations directors, understanding these shifts is essential to staying ahead. Below, we break down the most common questions workplace managers ask about improving asset management in the workplace and how smart locker systems can help.

How Smart Lockers Are Revolutionizing Asset Management in the Workplace

Managing equipment in today’s workplace is more complex than ever. Between hybrid schedules, shared devices, rotating staff, and rising IT demands, many organizations are struggling to keep track of essential assets. Smart lockers for asset management are emerging as a powerful solution, offering automated, reliable, and secure workflows that support both traditional offices and modern hybrid environments.
Below, we break down the most common questions workplace managers ask about improving asset management in the workplace and how smart locker systems can help.

Rethinking the Last Mile: Understanding the Final Step in Hospitality and Retail

Last-mile delivery refers to the movement of goods from a local distribution hub to their end destination, often a customer, guest, or employee. It’s where logistics meets real-world experience, and in commercial environments, it’s no longer just about speed, it’s about reliability, security, and service.

In this blog, we explore how the last mile shows up in three major verticals: hotels, retail, and quick-service restaurants (QSRs). Each faces different pressures, guest package management, rising click-and-collect orders, and surging digital food pickups. But, they all share the need for more reliable, organized, and efficient handoff systems.

What Is Package Room Management Software?

As package volumes continue to rise across multifamily communities, property teams are searching for ways to streamline deliveries without overwhelming staff. This is where package room management software becomes essential. Modern communities are turning to automated smart package rooms to support secure, organized, and fully trackable deliveries that meet today’s resident expectations.
Below, we answer the most common questions property managers have about how package room software works, why it matters, and what to look for in the right solution.

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