LUXER ONE BLOG

Recapping NRF 2025: Trends and Insights from Retail’s Big Show

The National Retail Federation (NRF) hosted its 2025 Retail’s Big Show in New York City, bringing together over 6,200 brands and industry professionals for three days of networking, innovation, and discovery. This year’s event highlighted transformative trends shaping the retail landscape and offered a glimpse into the future of customer engagement and operational efficiency.

Artificial Intelligence Takes Center Stage

AI stood out as a key focus, with retailers exploring its potential to revolutionize inventory management, customer service, and personalized shopping experiences. Innovations such as digital twins, showcased by Nvidia, demonstrated how virtual store replicas can optimize layouts and improve operations. The discussions made it clear that AI is no longer optional but essential for staying competitive in today’s market.

The Push for Enhanced Customer Experiences

Creating immersive, personalized customer journeys was a recurring theme. Companies like Burberry shared their strategies for capturing both mindshare and wallet share by blending digital and physical interactions. Retailers emphasized the importance of meeting evolving consumer expectations by delivering seamless and memorable experiences.

Unified Commerce: Seamless Integration Across Channels

The concept of unified commerce gained significant attention as retailers recognized the need to integrate sales channels into a cohesive system. Unifying data and operations across online, in-store, and mobile platforms ensures a consistent and seamless shopping experience. This approach aligns with consumers’ preferences for convenience and flexibility in how they shop.

Security and Sustainability Take Priority

Addressing the growing challenges of retail theft, industry leaders discussed advanced security technologies, including AI-powered monitoring systems and computer vision cameras. Alongside security, sustainability initiatives also took center stage, with retailers emphasizing eco-friendly products, transparent supply chains, and carbon footprint reduction to meet consumer demand for environmentally responsible practices.

Luxer One: Supporting Retail’s Future

In response to the trends highlighted at NRF 2025, Luxer One offers innovative solutions designed to enhance retail operations and improve customer satisfaction. Luxer One’s Buy Online, Pick Up In-Store (BOPIS) lockers provide a seamless, contactless way for customers to retrieve online orders, reducing wait times and freeing up staff for other priorities. Retailers report that smart lockers consistently capture the highest CSAT scores amongst other pick up options, like curbside and in-store counter pickup.

The Harbor by Luxer One public locker networks expand this convenience beyond the store, offering secure, accessible locations for item exchange and BOPIS services in any public space where lockers can be hosted. Indoors, outdoors and untethered by power or internet requirements. These networks provide retailers with the flexibility to enhance last-mile delivery and customer convenience across urban and suburban environments.

Additionally, Luxer One’s temperature controlled, secure fridge solutions bring innovation to grocery store spaces, enabling the safe storage of perishable items for curbside pickup or extended holding times. Easily integrate 3rd party pickup & delivery services too.This ensures customers receive fresh groceries while allowing grocery retailers to streamline operations and reduce waste.

The company also offers Device Management Lockers, providing secure storage and charging solutions for essential workplace devices like tablets and inventory scanners, ensuring they’re always tracked, charged, and ready for use. Simple check out/in process significantly improves operational efficiency and reduces loss.

Lastly, Luxer One’s announcement of newly expanded U.S. manufacturing means it can deliver a wider range of locker solutions for unique needs. This seemed to catch the attention of several Quick Serve Restaurants (QSR) in particular, who seek to evolve the prepared food pickup process from bags sitting on counters and open racks. If you can dream it, Luxer can build it.

By integrating Luxer One’s versatile solutions, retailers can adapt to the evolving demands of the industry, deliver exceptional customer experiences, and optimize their operational workflows—all while staying ahead in a competitive landscape.

Contact us below to learn more!

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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How Rear Loading Lockers Are Revolutionizing BOPIS for the Retail Industry

The Buy Online, Pick Up In Store (BOPIS) model has gone from “nice to have” to a cornerstone of modern retail fulfillment, driven by consumer demand for convenience, speed, and flexibility. As retailers scale omnichannel efforts, not all BOPIS solutions perform equally well. Enter rear loading lockers, a smart locker innovation that is reshaping how retailers fulfill pickup orders while improving the customer experience and operational efficiency.
Here is how rear loading lockers are redefining BOPIS and why they are becoming a must have in the retail landscape.

What Retailers Need to Support BOPIS, BORIS, and Same-Day Pick Up

Buy online, pick up in store (BOPIS), buy online, return in store (BORIS), and same-day pick up have moved from optional conveniences to baseline retail expectations. According to NRF, more than half of U.S. shoppers now use BOPIS regularly, and adoption continues to rise as consumers prioritize speed and flexibility. What started as a pandemic-era solution has become a permanent part of how customers expect to interact with physical stores.

Refrigerated Package Lockers & Their Benefit to Apartments

As grocery delivery, meal kits, and prescription drop-offs become part of everyday apartment living, package management is no longer just about boxes. Property teams are now responsible for time-sensitive, perishable deliveries that cannot sit in an office or hallway for hours.
That’s where refrigerated package lockers come in. Designed specifically to protect temperature-controlled items while maintaining secure access, refrigerated lockers help apartment communities reduce liability, streamline operations, and deliver a better resident experience. All while taking work off the onsite teams plates.
Below, we break down how refrigerated lockers work, why they matter, and how they fit into a modern package management strategy.

The Most Secure Way To Manage Package Delivery For Apartments

Package theft remains one of the most common and frustrating issues in multifamily communities. As online ordering continues to rise, property teams are under increasing pressure to protect resident deliveries while maintaining efficient operations.
So what is the most secure way to manage package delivery for apartments today?
While no system can eliminate theft entirely, automated package delivery solutions, specifically smart lockers and secure package rooms, offer the strongest combination of access control, visibility, and accountability available to apartment communities. When implemented correctly, these systems significantly reduce risk compared to unmanaged alternatives like office lobbies or doorstep delivery.
Below, we break down how these systems work, why they are more secure, and what properties should consider when evaluating package security.

The Benefits of AI-Powered Chat Bots for Customer Support

It’s no secret that customer support is a core part of the resident experience and a critical factor in how property teams manage their day-to-day workload. Residents expect fast answers. Property managers need reliable tools. And operators want partners who can support both without adding friction.
AI-powered chat bots are emerging as a practical and trustworthy first line of customer support. Not as a replacement for people, but as a way to ensure humans are available where they matter most.
From a proptech perspective, the conversation around AI has matured. The question is no longer whether AI belongs in customer support, but how it can be used responsibly, transparently, and effectively in multifamily environments.

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