LUXER ONE BLOG

What Are Parcel Lockers and How Do They Work for Multifamily Communities

With online shopping now the norm, apartment communities are seeing more package deliveries than ever before. According to the National Multifamily Housing Council, the average community receives 250–400 packages per week. This number can easily double during the holidays. For property teams, that means more time spent managing deliveries, handling resident complaints, and troubleshooting lost or stolen packages.

That’s where parcel lockers come in. These secure, automated systems have become one of the most effective ways to manage the growing volume of deliveries, while keeping residents happy and operations efficient. They combine security, convenience, and technology to simplify the entire delivery process from carrier drop-off to resident pickup.

What Is a Parcel Locker?

A parcel locker is a secure, self-service station where delivery carriers can drop off packages and residents can retrieve them anytime using a one-time code or QR code. These systems eliminate missed deliveries, reduce package pileups in leasing offices, and help property teams save valuable time during peak delivery seasons.

Modern package locker systems, like those from Luxer One, are designed for convenience, security, and accessibility. Whether installed indoors, outdoors, or in hybrid configurations, they keep deliveries safe and accessible for residents and carriers alike.

How Do Parcel Lockers Work?

Parcel lockers automate the delivery process. Here’s how it typically works in a multifamily community:

Carrier Delivery: A carrier (such as UPS, FedEx, or Amazon) scans a package and places it into a secure locker compartment.
Resident Notification: Once the package is delivered, the system sends a text or email notification with a unique pickup code or QR code.
Resident Pickup: The resident enters their code or scans the QR code at the locker kiosk to retrieve their package with no staff assistance required.

This process ensures deliveries are safe, logged, and trackable. For property managers, it means fewer package-related disruptions and a more efficient package management workflow.

If you’re new to digital delivery systems, Luxer One’s Package Management Guide breaks down how to evaluate your community’s needs and choose the right setup for your property.

Why Are Parcel Lockers Important for Multifamily Communities?

The average apartment community receives hundreds of packages a week, sometimes thousands during the holidays. Without a secure system in place, packages can quickly overwhelm front desks and storage rooms.

Parcel lockers offer three major advantages:

Security: Keeps deliveries protected from theft or tampering.
Efficiency: Frees up staff time for higher-value resident interactions.
Resident Satisfaction: Provides 24/7 access and reliability that residents expect.

When paired with a professional service like Luxer Liaison, communities can even receive help auditing and managing deliveries for peak performance.

Are Parcel Lockers Accessible to All Residents?

Yes, modern parcel lockers should be designed to be ADA-compliant and user-friendly for residents of all abilities. Luxer One’s lockers are built to meet accessibility requirements for height, reach range, and usability. They prioritize ensuring that every resident can retrieve their deliveries safely.

Learn more about our compliance standards in our blog on Accessible Package Lockers for Every Resident.

How Do Parcel Lockers Support Carrier Compliance?

Carrier compliance is essential for smooth operations. When carriers know exactly how to use your locker system, deliveries are more efficient and traceable.

Our Carrier Compliance Tips blog outlines best practices that help ensure every carrier, from national couriers to local vendors, handles deliveries correctly the first time.

What Should I Look for in a Durable Locker Solution?

Not all parcel lockers are built the same. Durability, security, and uptime reliability are crucial for multifamily environments that see high daily use.

If your current system struggles with technical issues or wear-and-tear, it may be time to reevaluate. Read our guide on Warning Signs Your Solution Isn’t Built to Last to identify common red flags and see what to look for in a long-term solution.

Ready to Upgrade Your Package Management?

Parcel lockers aren’t just a convenience, they’re a modern necessity for resident satisfaction and operational efficiency. Whether you’re planning a new installation or upgrading an older system, Luxer One delivers secure, reliable, and scalable solutions designed for multifamily communities.

Contact us today to learn how Luxer One can help your property simplify deliveries and delight residents.

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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