LUXER ONE BLOG

Package Rooms vs. Package Lockers vs. Concierge. What is the Best Package Solution?

As online shopping continues to surge—expected to grow from $4.8 trillion in 2023 to nearly $9 trillion by 2032—multifamily property managers face the pressure to handle growing package volumes efficiently and securely. Missed or mishandled deliveries can erode resident satisfaction and consume valuable staff time. The right package management system shouldn’t just deliver parcels, it should deliver peace of mind. Here, we explore three standout options for large multifamily communities: Smart Package Lockers, Smart Package Rooms, and the hands‑on Luxer Liaison service, helping you choose what truly is the best package solution for your multifamily properties.

Smart Package Lockers

Luxer One’s Smart Package Lockers offer secure, ADA‑compliant, and fully automated parcel storage, built for high volume communities. Lockers are ideal for large properties that prioritize speed, automation, and resident autonomy. These durable, 12-gauge steel lockers come equipped with intuitive iOS-powered touchscreens, ensuring a seamless experience for carriers and residents alike. They’re most effective when space is limited or when residents expect secure, instant pickup options. With 24/7 access and 100% package acceptance, lockers virtually eliminate the need for property staff involvement in daily package operations.

Smart Package Rooms

Smart Package Rooms transform mailrooms into secure, tech-forward storage areas. Equipped with internal touchscreens or iPads for carrier check-in, cloud-based video surveillance, customizable wire shelving, and even refrigerated storage options for perishables, these rooms offer scalable convenience without the rigidity of fixed locker units. Ideal for tracking multiple deliveries and optimizing space, they demand less physical modification than lockers and can incorporate premium upgrades like audio guidance, branding, or perishable storage. For properties seeking flexible adaptability and easy scaling, package rooms deliver a compelling middle ground.

Luxer Liaison

When automation needs a human touch, Luxer Liaison steps in. This onsite, white glove service blends advanced package systems with dedicated human support, handling package sorting, audits, resident communication, and even hand delivering oversized items or responding via email. In many properties, staff reclaim 10+ hours per week on operations (200-unit buildings), with even greater savings—30 to 40 hours—for 500+ unit properties. Liaisons become trusted faces in the community, elevating resident satisfaction through empathy and efficiency. For properties that prioritize personalization, resident satisfaction, and customer service, Liaison isn’t only a service, it’s a strategic advantage.

The Bottom Line

Choosing the best package management solution for large multifamily properties depends on your priorities:

Want scalable, automated efficiency with solid uptime? Go with Smart Package Lockers.
Need flexibility, cost conscious adaptability, or space repurposing? Smart Package Rooms offer high-tech convenience with nimble installation.
Looking to elevate the resident experience and reduce staff load with a human centered approach? Luxer Liaison blends technology with empathy to stand out.

Many modern properties thrive with a hybrid approach, using lockers or rooms as infrastructure, and utilizing Liaison support as a premium amenity. No matter your path, Luxer One’s solutions are built to scale, secure, and enhance life in multifamily communities.

Looking for your next package solution?

Productivity & Operational Tips for the Workplace to Boost Efficiency

The workplace has been turned on its head in the past few years and office leaders are under more pressure than ever to keep teams focused, efficient, and supported. According to recent research, U.S. employees lose an average of 3.5 hours per week to repetitive tasks like sorting emails or tracking down resources.
Meanwhile, 78% of executives say digital transformation is a top priority, but only 31% feel they are succeeding. The takeaway? Productivity in the workplace isn’t just about working harder, it’s about working smarter.
This guide explores practical productivity and operational tips for the workplace that help reduce distractions, streamline processes, and keep employees focused on meaningful work. From automating tasks to device management in offices, these strategies can make a measurable impact.

Cool Confidence: Why a Smart Fridge Belongs in Your Package Room

As e-commerce continues to grow, multifamily communities face unprecedented package volume. Residents expect seamless, secure, and timely delivery, while property managers need relief from the daily burden of sorting and resolving package issues. Enter Luxer Liaison, a white-glove service that blends people and technology to create the ultimate package management experience. With Liaison onsite, communities gain not just efficiency, but a human touch that enhances resident satisfaction and sets properties apart.

Luxer Liaison: A White-Glove Concierge Package Service

The Ultimate Guide to Smart Package Rooms

As e‑commerce surges and package volumes rise, traditional delivery workflows struggle to keep pace. Multifamily properties often see staff swamped by daily package handling, spending 2+ hours daily on average, and residents frustrated by cluttered lobbies or missed deliveries. A Smart Package Room transforms underused space into a secure, scalable, and streamlined delivery hub, perfect for modern properties that value efficiency, resident experience, and future‑proof resiliency.

Luxer One Expands Modern Smart Package Room with New Customizable Upgrades

More than ever we are seeing package problems becoming more cumbersome for multifamily communities. Residents expect convenience, security, and efficiency in every part of their living experience, including package management. In fact, 55% of renters say package handling influences their leasing decisions, and with package theft on the rise, property managers are under more pressure than ever to provide a reliable solution.
We believe that a modern smart package room should evolve with both technology and resident needs. That’s why we’re excited to announce new customizable upgrades to our package room offering, giving properties even more flexibility to design a solution that works best for their community.

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