LUXER ONE BLOG

Package Rooms vs. Package Lockers vs. Concierge. What is the Best Package Solution?

Package management has become one of the most pressing challenges for multifamily communities. With residents shopping online more than ever, package rooms are overflowing, staff are overwhelmed, and property reputation is on the line. The right system isn’t just about convenience, it’s about protecting resident satisfaction, reducing staff workload, and future-proofing your operations.

This guide answers the most common questions property managers ask when weighing smart package lockers, smart package rooms, and traditional on-site staff.

What are smart package lockers, and when are they the right fit?

Smart package lockers are secure, modular units that store deliveries in individual compartments. Residents receive a one-time access code or app notification, allowing them to retrieve packages anytime.

They’re a great fit for mid-sized to large urban communities with high volumes of daily deliveries. Benefits include:

24/7 resident access
Contactless pickup
Secure, theft-resistant design
ADA-compliant configurations

The main limitation is capacity. Lockers have a fixed number of compartments, and during peak seasons, they may fill up quickly.

Is a smart package room right for my property?

A smart package room transforms an existing space into a secure storage area, equipped with shelving, access controls, and software to manage package flow. Residents can enter with a PIN or mobile app and retrieve their deliveries directly.

These are ideal for small to mid-size communities and especially popular in student housing, where flexible storage is a priority. Benefits include:

Scalable storage capacity
Simpler installation if space is available
Resident-friendly access

The drawback is that very large communities may require additional oversight to keep rooms organized and secure.

Is it necessary to rely on on-site staff for package management?

This is the traditional approach: staff accept deliveries, sign them in, and notify residents. While it may seem simple, it’s also the most resource-heavy option. Teams spend 10+ hours each week on package handling, which pulls them away from leasing and resident support.

With staff attention already divided among resident needs, leasing opportunities, and general maintenance packages can create a huge time suck. Utilizing specially trained package experts can be a valuable solution for larger properties with high volume. Onsite package concierge staff, combined with a package room or lockers take efficiency to a new level.

What is the most scalable option for the future?

Hybrid systems—combining lockers and rooms—are emerging as the gold standard. Lockers handle small to medium packages, while overflow or oversized items are routed to the package room. This dual approach maximizes capacity and flexibility while minimizing staff involvement.

For communities experiencing rapid growth in deliveries, hybrid solutions ensure no package gets left behind and residents always have a seamless pickup experience.

How can property managers evaluate which system is right?

Every property is unique, and the best choice depends on factors like package volume, available space, and resident expectations. When evaluating systems, ask these key questions:

Is the solution durable and built to last?
What security measures are in place to prevent theft?
What is the guaranteed uptime and support availability?
Can the system scale with future delivery growth?
Does it integrate with property management software?
How customizable is the system to fit resident needs?

These are just a few of the considerations covered in the Multifamily Guide to Package Management. Download the FREE guide for the full 10-question checklist.

So, what’s the best package solution for multifamily properties?

The short answer: it depends on your property’s size, layout, and resident needs. But one thing is clear: automation is no longer optional. Relying solely on staff doesn’t scale, while smart lockers, rooms, and hybrid systems provide the security and convenience residents expect.

Future-Ready Your Property with Luxer One

When it comes to finding the best package solution for multifamily properties, Luxer One delivers flexibility and reliability. Whether your community needs lockers, rooms, or a hybrid system, every Luxer One product is designed with:

Durable, theft-resistant construction
Seamless resident experience
24/7 U.S.-based support
Proven integrations with major PMS platforms

Package management is no longer just an amenity, it’s a competitive advantage. Ready to protect your residents and give your staff their time back?

Download the Multifamily Guide to Package Management today, and explore how to implement a future-ready package solution today by visiting our blog: Future-Ready Package Solution for Multifamily.

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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