LUXER ONE BLOG

Luxer One Expands Modern Smart Package Room with New Customizable Upgrades

More than ever we are seeing package problems becoming more cumbersome for multifamily communities. Residents expect convenience, security, and efficiency in every part of their living experience, including package management. In fact, 55% of renters say package handling influences their leasing decisions, and with package theft on the rise, property managers are under more pressure than ever to provide a reliable solution.

We believe that a modern smart package room should evolve with both technology and resident needs. That’s why we’re excited to announce new customizable upgrades to our package room offering, giving properties even more flexibility to design a solution that works best for their community.

What Every Modern Smart Package Room Should Offer

A modern package room needs to go beyond simple storage. It should deliver a combination of security, convenience, and seamless integration into daily property operations.

Every Luxer One smart package room comes with a robust set of standard features designed to meet today’s multifamily demands:

24/7 video surveillance for security
Entry touchscreen for resident and courier access
Handheld iPad for carriers inside the room
Property management system (PMS) integrations to streamline operations
24/7 world-class support for staff and residents

This foundation ensures that communities of all sizes can confidently manage rising package volumes while delivering a stress-free resident experience.

New Customizable Upgrades for Smarter Solutions

While our standard rooms cover the essentials, we know that no two properties are alike. That’s why we now offer new optional upgrades that take the modern smart package room to the next level:

AI-Powered Audio Gateway – Provides guided instructions for residents and carriers while doubling as a theft deterrent when suspicious activity is detected.
Customizable Shelving – Durable wire shelves available in custom colors, offering both function and a branded look.
Door Strike – Works seamlessly with our system, eliminating the hassle of sourcing third-party hardware.
Professional Site Prep – Ensures all electrical and structural requirements are ready before installation, handled by Luxer One pros for a smooth, worry-free process.

With these upgrades, property managers can design a package room that reflects the unique needs of their community whether that means prioritizing accessibility, aesthetics, or advanced security.

Why Customization Matters for Multifamily Properties

Package management has become one of the most visible touchpoints for residents. Communities that provide reliable, easy-to-use systems stand out from the competition, while those that fall behind risk dissatisfied residents and staff overwhelmed by manual deliveries.

The new customization options empower properties to build a solution that isn’t just functional, but also scalable, resident-focused, and future-ready. Whether you manage a boutique property or a large-scale community, Luxer One gives you the ability to right-size your package management approach today and adapt as needs evolve.

Choosing the Right Package Management Strategy

For properties exploring their options, our Multifamily Guide to Package Management is a valuable resource. The guide walks through what to look for in a package management solution, compares different system types, and highlights how to future-proof investments against rising resident expectations.

Pairing this guide with our new customizable upgrades ensures that communities can make informed decisions and deliver an exceptional package experience for years to come.

Ready to Build Your Modern Smart Package Room?

At Luxer One, we’re committed to listening to property feedback and continuously improving our products and services. These new upgrades to our package rooms are the latest step in that journey, giving communities more control, flexibility, and confidence in how they manage packages.

Explore the full capabilities of Luxer One smart package rooms and request a demo today to see how customization can transform your property’s resident experience.

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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