Guest Experience in Hospitality
The start of June marks the official start to travel season. Hotels face a golden opportunity to deliver five-star experiences to keep travelers returning for each vacation. It doesn’t require a renovation or fancy fixtures, just smarter operations, thoughtful service, and a few key changes.
Whether you manage a single boutique hotel or oversee a portfolio of properties, these five tips will help your team stand out, drive guest satisfaction, and create stays guests will rave about, and come back for.
1. Optimize the Check-In Process
First impressions matter. Long waits at the front desk or confusing check-in processes can start a guest’s stay off on the wrong foot. Allow guests to skip the line by checking in or out directly from their smartphone. Digital key integration makes room access contactless and efficient.
2. Upgrade Your Amenities
People expect more than just a comfortable bed when they travel, they want amenities that enhance their stay. Offer free technology like high-speed Wi-Fi and cable. If you have a gym, keep it clean and available 24/7. If your location offers free breakfast, expand your offerings. Try to include items that are inclusive to those with allergies or dietary restrictions. These little changes go a long way, without breaking the bank.
3. Go Beyond the Stay
Early check-ins and late checkouts are part of travel season life, which means lots of luggage with nowhere to go. Instead of piling bags behind the front desk, offer secure luggage lockers that guests can access on their own schedule. It reduces staff strain and elevates the guest experience. Guests can drop their bags and enjoy their vacation without the added hassle of lugging their items around.
4. Simplify Package Management
Deliveries don’t stop just because you’re on vacation. Especially for extended stay travelers on business trips. Guests expect to receive deliveries without hassle, but managing dozens of daily packages behind the scenes can be chaotic. A smart locker system can automate the process, notifying guests when their items arrive and letting them retrieve packages anytime from their phones.
5. Elevate In-Room Experience
After a long day of travel or sightseeing, guests retreat to their room expecting comfort, functionality, and a touch of luxury. Small details make a big difference. Think about adding plush bedding, blackout curtains, high-quality toiletries, and thoughtful extras like phone charging stations or welcome snacks.
At Luxer One, we help hotels across the country deliver better experiences with smart locker systems designed for luggage storage and package management. Our solutions are secure, contactless, and built for the modern traveler. Smart lockers allow guests to receive deliveries when it’s convenient for them, and store their luggage before and after their stay.
Want to make this summer your best travel season yet? Let’s talk about how Luxer One can streamline your operations and delight your guests— from the moment they arrive to the moment they leave.
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