LUXER ONE BLOG

What to Look for in a Package Management Solution for Multifamily Communities

In 2025, multifamily property managers face a complex landscape shaped by surging e-commerce, rising construction costs, and global supply chain disruptions. Selecting the right package management solution is more critical than ever. This guide outlines five key factors to consider, ensuring your property remains efficient, secure, and resilient in the face of industry challenges.

1. Value Over Price: Investing in Long-Term Efficiency

While budget constraints are real, opting for the cheapest package management solution can lead to higher costs down the line. Lower-priced options often compromise on security, durability, and customer support. With tariffs increasing the cost of imported materials like steel and aluminum, investing in high-quality, domestically manufactured lockers ensures better value and fewer disruptions.

2. Capacity Planning: Meeting the E-Commerce Surge

The global B2C e-commerce market reached $4.8 trillion in 2023 and is expected to grow to $9 trillion by 2032. This surge means more packages arriving at your property daily. An optimal locker system should maintain at least a 40–50% storage compartment-to-unit ratio to handle peak delivery times efficiently. Some companies like Luxer One even offer temporary system expansions during peak delivery periods so you can optimize your budget and your space.

3. Total Cost of Ownership: Beyond Initial Expenses

Evaluating the total cost of ownership (TCO) involves more than just the purchase price. Consider installation, maintenance, software updates, and potential downtime. With supply chain challenges causing delays and increased costs, choosing a solution with a strong domestic supply chain can mitigate risks and ensure consistent service.

4. Quality and Durability: Ensuring Long-Term Reliability

High-quality smart lockers or package rooms made from robust materials like 12-gauge steel offer enhanced security and longevity. Features such as reinforced hinges, electronic keypads, and RFID technology not only protect residents’ packages but also reduce maintenance needs. In an era where tariffs and supply chain issues can delay replacements, investing in durable solutions is prudent.

5. Comprehensive Support: Enhancing Resident Satisfaction

Exceptional client and resident support can differentiate your property in a competitive market. With the multifamily industry evolving rapidly, having a responsive support system ensures issues are resolved swiftly, maintaining resident trust and satisfaction.

User-friendly interfaces are another important factor to consider when selecting high-quality lockers. Find lockers that are easy to use, with clear labels, smooth opening and closing, and optimized storage space. Easy-to-use smart lockers or package rooms enhance user experience and reduce errors or damage to the system.

Partnering with Stability: The Luxer One Difference

As tariffs drive up material costs and disrupt global supply chains, multifamily property managers must think strategically about their vendors. The key to mitigating risk isn’t just cost-cutting, it’s partnering with suppliers who offer long-term value, consistency, and control. That’s where Luxer One stands apart.

While many package management solution providers are vulnerable to overseas manufacturing delays and price instability, Luxer One remains a tariff-proof solution. Every Luxer One solution is designed, engineered, manufactured, and assembled in the USA, ensuring faster production timelines, stable pricing, and uninterrupted service regardless of global trade disruptions.

What Sets Luxer One Apart?

Made in the USA – We don’t rely on international imports, allowing us to avoid delays and keep pricing stable, even amid rising tariffs and raw material shortages.
Total Control Over Quality & Supply – Our domestic operations guarantee that every locker and room meets the highest standards, free from unpredictable supply chain breakdowns.
Built to Last – Engineered with 12-gauge steel for heavy daily use in high-volume multifamily settings, our solutions prioritize long-term durability and performance.
Sustainability Matters – Locally sourced materials and energy-efficient production help reduce your property’s carbon footprint while supporting American manufacturing jobs.
Stable Pricing – In an era of cost uncertainty, we’ve committed to stable pricing through at least the end of 2025 to give you planning confidence and budget protection.

Multifamily communities are already navigating rising operational costs, shifting resident expectations, and complex regulations. Choosing partners who are resilient in the face of global economic instability isn’t just smart, it’s essential. With Luxer One, you gain a dependable, future-proof partner committed to delivering excellence without compromise.

Ensure you are making the best course and download your complete guide to multifamily package management today!

Ready to Elevate Your Package Management?

Don’t let supply chain disruptions and rising costs compromise your property’s efficiency and resident satisfaction. Partner with Luxer One to implement a robust, domestically manufactured package management solution tailored to your needs.

Contact us today to learn more and get a quote.

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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Package delivery is no longer a side task for onsite teams, it’s a daily operational challenge. With residents receiving more than ten packages a month on average and package volume growing 67% since 2019, property staff are now spending up to 10 hours a week managing deliveries. Add in the rising issue of package theft, and it’s no surprise that package management for multifamily has become a top priority.
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