LUXER ONE BLOG

What to Look for in a Package Management Solution for Multifamily Communities

In 2025, multifamily property managers face a complex landscape shaped by surging e-commerce, rising construction costs, and global supply chain disruptions. Selecting the right package management solution is more critical than ever. This guide outlines five key factors to consider, ensuring your property remains efficient, secure, and resilient in the face of industry challenges.

1. Value Over Price: Investing in Long-Term Efficiency

While budget constraints are real, opting for the cheapest package management solution can lead to higher costs down the line. Lower-priced options often compromise on security, durability, and customer support. With tariffs increasing the cost of imported materials like steel and aluminum, investing in high-quality, domestically manufactured lockers ensures better value and fewer disruptions.

2. Capacity Planning: Meeting the E-Commerce Surge

The global B2C e-commerce market reached $4.8 trillion in 2023 and is expected to grow to $9 trillion by 2032. This surge means more packages arriving at your property daily. An optimal locker system should maintain at least a 40–50% storage compartment-to-unit ratio to handle peak delivery times efficiently. Some companies like Luxer One even offer temporary system expansions during peak delivery periods so you can optimize your budget and your space.

3. Total Cost of Ownership: Beyond Initial Expenses

Evaluating the total cost of ownership (TCO) involves more than just the purchase price. Consider installation, maintenance, software updates, and potential downtime. With supply chain challenges causing delays and increased costs, choosing a solution with a strong domestic supply chain can mitigate risks and ensure consistent service.

4. Quality and Durability: Ensuring Long-Term Reliability

High-quality smart lockers or package rooms made from robust materials like 12-gauge steel offer enhanced security and longevity. Features such as reinforced hinges, electronic keypads, and RFID technology not only protect residents’ packages but also reduce maintenance needs. In an era where tariffs and supply chain issues can delay replacements, investing in durable solutions is prudent.

5. Comprehensive Support: Enhancing Resident Satisfaction

Exceptional client and resident support can differentiate your property in a competitive market. With the multifamily industry evolving rapidly, having a responsive support system ensures issues are resolved swiftly, maintaining resident trust and satisfaction.

User-friendly interfaces are another important factor to consider when selecting high-quality lockers. Find lockers that are easy to use, with clear labels, smooth opening and closing, and optimized storage space. Easy-to-use smart lockers or package rooms enhance user experience and reduce errors or damage to the system.

Partnering with Stability: The Luxer One Difference

As tariffs drive up material costs and disrupt global supply chains, multifamily property managers must think strategically about their vendors. The key to mitigating risk isn’t just cost-cutting, it’s partnering with suppliers who offer long-term value, consistency, and control. That’s where Luxer One stands apart.

While many package management solution providers are vulnerable to overseas manufacturing delays and price instability, Luxer One remains a tariff-proof solution. Every Luxer One solution is designed, engineered, manufactured, and assembled in the USA, ensuring faster production timelines, stable pricing, and uninterrupted service regardless of global trade disruptions.

What Sets Luxer One Apart?

Made in the USA – We don’t rely on international imports, allowing us to avoid delays and keep pricing stable, even amid rising tariffs and raw material shortages.
Total Control Over Quality & Supply – Our domestic operations guarantee that every locker and room meets the highest standards, free from unpredictable supply chain breakdowns.
Built to Last – Engineered with 12-gauge steel for heavy daily use in high-volume multifamily settings, our solutions prioritize long-term durability and performance.
Sustainability Matters – Locally sourced materials and energy-efficient production help reduce your property’s carbon footprint while supporting American manufacturing jobs.
Stable Pricing – In an era of cost uncertainty, we’ve committed to stable pricing through at least the end of 2025 to give you planning confidence and budget protection.

Multifamily communities are already navigating rising operational costs, shifting resident expectations, and complex regulations. Choosing partners who are resilient in the face of global economic instability isn’t just smart, it’s essential. With Luxer One, you gain a dependable, future-proof partner committed to delivering excellence without compromise.

Ensure you are making the best course and download your complete guide to multifamily package management today!

Ready to Elevate Your Package Management?

Don’t let supply chain disruptions and rising costs compromise your property’s efficiency and resident satisfaction. Partner with Luxer One to implement a robust, domestically manufactured package management solution tailored to your needs.

Contact us today to learn more and get a quote.

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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A Familiar Face: How Luxer Liaison Adds a Human Touch to Package Management

Modern package management systems have transformed how communities handle deliveries. Smart lockers and centralized package rooms bring security, organization, and automation to an increasingly complex last-mile environment. But at larger communities, technology alone isn’t always enough to deliver the experience residents and onsite teams expect.
That’s where expert support for package management systems makes a meaningful difference.
At many Luxer One communities, that difference comes in the form of a familiar, trusted face. For one property, that person is Val: a Luxer Liaison whose presence has helped turn an already strong package system into a smoother, more human-centered experience.

The Growing Demand for Package Management in Multifamily Communities

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Residents expect fast, secure delivery. Carriers expect efficient drop-off. On-site teams are expected to keep everything moving without adding labor or liability. As ecommerce behavior continues to evolve and staffing pressures remain tight, communities are being forced to rethink how they manage last-mile delivery at scale.
This is where multifamily package management solutions have moved from “nice-to-have” amenities to core infrastructure.

Value Messaging Is the Key to Preventing Long-Term Concessions in Multifamily

Concessions have become a familiar fixture across the multifamily landscape. As operators move through 2026, the question is no longer whether incentives belong in the leasing toolbox, but how to use them without sacrificing long-term revenue performance. This is where value messaging plays a critical role.
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