LUXER ONE BLOG

Luxer Liaison: A New Era of Parcel Room Management in Canada Begins

Luxer One is proud to announce the official launch of Luxer Liaison in Canada, a premium parcel room management service designed to meet the rising demands of multifamily communities. Our first deployment in Toronto, at a Hines-managed property, marks the beginning of a smarter, more secure future for parcel delivery across the country.

Why Parcel Room Management in Canada Needs an Upgrade

Canadian multifamily communities are facing a mounting challenge: parcels are arriving faster than properties can manage them, and the pressure is only growing.

Parcel deliveries in Canada are projected to rise by 5.2% annually over the next eight years.

Security threats are escalating with 1 in 10 Canadians reporting stolen parcels in the last year alone.

On-site staff are overwhelmed as they waste valuable hours each week sorting deliveries, resolving disputes, and chasing down mishandled parcels.

Delayed, misplaced, or stolen packages lead to unhappy residents.

Now more than ever multifamily operators are expected to offer secure, round-the-clock parcel access without increasing staff headcount or compromising resident experience.

Introducing Luxer Liaison Onsite Parcel Experts

Luxer Liaison is tackles these challenges head-on by providing:

“Fast lane” support: Enjoy swift resolution of any parcel-related issues with direct access to support managers.
Dedicated Resident Support: Parcel inquiries and updates are streamlined with a dedicated email address for each community.
Regular system audits: Liaisons ensure parcel rooms are clean and organized while keeping the system fully updated by scanning parcels and more.
Bilingual services: Liaions offer support in both English and French to cater to Canada’s diverse population.

Enhancing Resident Experience and Operational Efficiency

By integrating Luxer Liaison for onsite parcel room management, Canadian multifamily communities can expect:

Reduced staff workload: Automated systems and dedicated support free up property teams to focus on other priorities such as leasing up!
Improved resident satisfaction: Timely notifications and secure access to packages enhance the overall living experience and keep residents renewing.
Scalable solutions: Ensure long-term efficiency with adaptable systems that grow with the community’s needs.

Join the Movement Towards Smarter Parcel Management

Don’t let rising parcel volumes, theft, or staff burnout impact your resident experience. Luxer Liaison is your all-in-one solution for operational relief, resident satisfaction, and long-term parcel room success.

See how Luxer Liaison can be customized for your Canadian property when you contact us today.

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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How to Launch Package Lockers in Your Community

Installing a package locker system is a major upgrade for your community. But knowing how to launch package lockers properly is what turns a new system into a retention-driving amenity.
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What’s the Difference Between Electronic and Smart Lockers?

If you’re researching package management solutions, you’ve likely come across both electronic lockers and smart lockers. While the terms are sometimes used interchangeably, they are not the same.
The main difference between electronic and smart lockers is connectivity and system intelligence.
Electronic lockers use digital access methods instead of traditional keys. Smart lockers go further by using cloud-based software, real-time tracking, integrations, and advanced management tools to automate and optimize the entire package workflow.
For multifamily property managers and owners, that distinction matters more than ever.

Onsite vs Offsite Package Management: What Multifamily Leaders Need to Know

Package volume has fundamentally reshaped multifamily operations. What used to be a convenience has become a daily operational responsibility, a resident satisfaction driver, and in some cases, a liability risk.
As properties evaluate solutions, many are weighing onsite vs offsite package management models. Both promise convenience. Both aim to reduce staff burden. But the operational realities and resident experience can look very different.
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