LUXER ONE BLOG

How to Prepare Your Community for Incoming Holiday Package Piles

Holiday cheer is coming, but so are the holiday package piles. Every year, November and December bring a spike in online shopping that puts pressure on even the most organized communities.

Without the right systems in place, this seasonal surge can lead to overwhelmed package rooms, rising operational costs, and frustrated residents. If you’re not planning ahead now, the holidays will plan themselves right into your budget and staff bandwidth.

Learn how to prepare your community now with the helpful tips in this blog.

The Real Cost of Holiday Package Piles

The holidays can quadruple daily package volume. According to industry data, more than 60% of U.S. shoppers increase their online orders from late October through December. For multifamily communities, this means:

Overflowing package rooms that violate fire codes or create liability
More staff time spent organizing deliveries instead of serving residents
Delayed pickups that frustrate residents and create customer service issues

If your current system is already nearing capacity, or if you’re relying on manual delivery processes, the holiday rush will only widen the cracks.

Build a Package System That’s Built to Last

Adding a package room or locker system is a great first step, but not all solutions are created equal. To truly handle the holiday package piles and serve your community year-round, your solution should be:

Appropriately scaled for your unit count and daily delivery volume
Supported by modern software that ensures 100% acceptance and secure access
Backed by expert support to minimize downtime and resident complaints

Learn more about what to look for in a package management system and get started today.

Upgrade Now Before the Packages Arrive

If you already have a package system in place, now is the time to evaluate its readiness. The good news? You don’t need a full overhaul to keep up with seasonal spikes.

Luxer One offers two powerful options for temporary or ongoing support:

Flex Locker

Need extra capacity without committing to permanent infrastructure? Flex Locker is a seasonal expansion option for existing Luxer One locker systems. During peak periods, we’ll deliver a supplemental locker bank that integrates directly with your current setup for 90-days. When the season has ended you can reassess and we’ll either pick the locker up or you can keep them for an additional fee.

Luxer Liaison

Want boots on the ground? Luxer Liaison is a dedicated on-site package expert service that handles delivery overflow, assists residents, and ensures a five-star experience. Your Liaison will ease the burden on your team and keep everything running smoothly.

Together, these tools help your staff stay focused, your residents stay happy, and your property maintain a polished reputation during the most chaotic months of the year.

Don’t Let the Holiday Rush Catch You Off Guard

The most successful communities prepare early and with the right partners. Whether you’re adding lockers for the first time or expanding your system to handle higher volume, Luxer One is here to help.

Let’s make this your smoothest holiday season yet.

Contact our team today to find the right-size solution for your community and be ready for whatever the holiday package piles bring your way.

Christina Draper

Christina Draper, Marketing Content Manager at Luxer One, creates storytelling-driven content that connects with property management professionals and highlights innovations in multifamily package management. With a marketing background from UNC Charlotte, she develops cross-channel campaigns that showcase how Luxer One is redefining the resident experience.

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Luxer Liaison: A Familiar Face & Trusted Community Partner

A Familiar Face: How Luxer Liaison Adds a Human Touch to Package Management

Modern package management systems have transformed how communities handle deliveries. Smart lockers and centralized package rooms bring security, organization, and automation to an increasingly complex last-mile environment. But at larger communities, technology alone isn’t always enough to deliver the experience residents and onsite teams expect.
That’s where expert support for package management systems makes a meaningful difference.
At many Luxer One communities, that difference comes in the form of a familiar, trusted face. For one property, that person is Val: a Luxer Liaison whose presence has helped turn an already strong package system into a smoother, more human-centered experience.

The Growing Demand for Package Management in Multifamily Communities

The demand for package management has been steadily rising for years, but over the past twelve months, it has shifted from a convenience issue to an operational imperative. For property managers, owners, and developers alike, package volume is no longer a temporary side effect of peak ecommerce seasons. It is a permanent fixture of modern multifamily living.
Residents expect fast, secure delivery. Carriers expect efficient drop-off. On-site teams are expected to keep everything moving without adding labor or liability. As ecommerce behavior continues to evolve and staffing pressures remain tight, communities are being forced to rethink how they manage last-mile delivery at scale.
This is where multifamily package management solutions have moved from “nice-to-have” amenities to core infrastructure.

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