LUXER ONE BLOG

The Smarter Way to Handle Asset Exchange for Tax Collectors

Tax Day is right around the corner, and tax collector offices are on the lookout for more efficient, secure ways to manage client transactions. Traditional manual systems make tracking and exchanging assets with clients tedious and time-consuming. It’s time to enhance your asset management with a modern, time-saving solution: smart lockers!

A Smarter Way to Handle Asset Exchange

The Indian River County Tax Collector in Vero Beach, Florida, previously relied on a manual system involving a filing cabinet on wheels. Staff had to log every transaction manually and call each client when their work was ready for pick-up. Limited office space compounded the issue, with paperwork piling up while waiting for clients to collect their items.

Enter Luxer One. As Eder, Director of Operations for the Indian River Tax Collector, explains:

“The Luxer locker system has provided the security, flexibility, and accessibility we needed—at an affordable price.”

Enjoy a secure, user-friendly, and cost-effective asset management solution with the Luxer One smart lockers. This solution will enhance document security, enable usage reporting, and automate pickup notifications which ultimately frees up staff to focus on higher-priority tasks and reducing turnaround times.

At Indian River, the main users are motor vehicle dealers, who rely on the lockers for dropping off and picking up work and inventory. Due to increased usage and positive feedback, the office has expanded its Luxer One system to meet growing demand.

Expanding Convenience for Tax Staff

In order to improve transaction processing, the Lee County Tax Collector in Fort Myers, Florida, implemented Luxer One smart lockers. According to Tracy, Chief of Customer Service Operations:

“The smart lockers provide secure and convenient 24/7 access to our dealers and business services community.”

Clients can easily drop off and pick up assets at their convenience, even outside of regular office hours, with 24/7 access to smart lockers. With features like email and text notifications, clients are kept informed every step of the way.

Improved Client Experience

Client satisfaction has been the key driver for implementing the Luxer One system. As Eder notes:

“Customers love that they get a text/email notification and how easy it is to just walk up and get what they need.”

Luxer One smart lockers deliver a seamless, secure, and efficient way for tax collectors to manage asset exchanges. With 24/7 access, automated alerts, and insightful reporting capabilities, these systems are transforming how public offices operate by saving time, resources, and improving the customer experience.

Simplify operations at your tax office today. Contact us below to learn how Luxer One can bring convenience and efficiency to your staff and clients!

Lauren Buote

See Posts

How Retailers Can Make the Buy-Online, Pick-Up-In-Store Process Easier

When shoppers place orders online and pick them up in a store, it’s called Buy-Online, Pick-Up-In-Store (BOPIS). This hybrid fulfillment model blends the convenience of e-commerce with the immediacy of brick-and-mortar shopping.
As retailers continue to compete on speed, accuracy and seamless experience, being able to make the BOPIS process easier is increasingly a strategic differentiator. For forward-looking retailers, adopting advanced fulfillment infrastructure such as smart lockers and dedicated pickup solutions isn’t a nice-to-have, it’s a necessity.
In this post we’ll explore key questions decision-makers face and why smart lockers are the BOPIS solutions retailers are turning to these days.

What is Multi-Package Delivery & Why is it Important?

In today’s multifamily communities, the number of deliveries arriving daily has never been higher. Between Amazon, UPS, FedEx, USPS, and local couriers, residents often receive multiple packages from different carriers in a single day. For property managers, that creates both a logistical challenge and an opportunity for smarter operations.
That’s where multi-package delivery comes in: a first-of-its-kind feature introduced by Luxer One, and still the only true solution of its kind in the industry today. This innovative technology allows carriers to deliver multiple packages for the same resident into a single locker, regardless of carrier. It’s a small change with a big impact: simplified deliveries, optimized locker usage, and a faster, more seamless resident experience.

What is the Luxer One Property Dashboard?

Managing modern multifamily communities is no small task. Between resident expectations, delivery volume, and day-to-day logistics, property teams need tools that simplify their world. That’s where the Luxer One Property Dashboard comes in.
Think of it as the central command center for your community’s package management system. Designed with building managers in mind, the dashboard gives you a complete, real-time view of your Luxer One systems across all locations. It’s your one-stop hub for tracking activity, managing support, and optimizing performance, all from a single login.

Celebrating 500 Million Deliveries: A Milestone in Smart Package Management

This month, Luxer One proudly celebrated its 500 millionth delivery, marking a defining moment in our journey to transform how the world receives packages. What began over two decades ago as a mission to simplify last-mile delivery has grown into a nationwide network serving more than 15,000 locations and 11.5 million users. Half a billion successful deliveries later, we’re only getting started!

Black Friday for Multifamily: How Property Managers Can Prepare

Black Friday may only last a day, but its ripple effects on multifamily communities can last for weeks. Not to mention the rise of Cyber Week following this yearly event. As online spending continues to rise, property and regional managers across the U.S. are already bracing for a new surge in package deliveries that will test every part of their operations.
According to Adobe Analytics, U.S. shoppers spent $10.8 billion online on Black Friday 2024, a 10.2% increase year over year. That number is projected to climb even higher in 2025 as retailers start promotions earlier than ever. In fact, 37% of consumers say they now expect holiday sales to begin before Halloween (Sinch, 2025). For multifamily teams, that means the “holiday package season” now stretches from late October through New Year’s.

TOPICS